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Matthews GM Center - Service Center
Vestal, NY
379 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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379 Reviews of Matthews GM Center - Service Center
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October 01, 2025
Service was very good as it always has been and I have been using this service now for going on 20 years. been using this service now for going on 20 years. More
by DSSTIVER
Verified CustomerEmployees Worked With
September 29, 2025
This is the first time I have ever had an issue. Was told a month ago when my car was inspected that I would the brakes to be done soon. I was told just don't wait too long if they start squeaking a Was told a month ago when my car was inspected that I would the brakes to be done soon. I was told just don't wait too long if they start squeaking and I thought I would get them done sooner. Thought they were just putting in the brake pads. When I went to pay the bill, they informed me that the rotors were done also. I would have thought that they would have at least ask me or told me that the rotors needed doing before they proceeded. More
by ppudiak
Employees Worked With
September 29, 2025
They treat their customers very well. They are very professional. I like this dealership and I don't like must of the cadillac dealerships I have experienced. They are very professional. I like this dealership and I don't like must of the cadillac dealerships I have experienced. More
by SHASKETT1
Employees Worked With
September 27, 2025
Great and fast service. Thank you for fixing the problem with my vehicle with no issues. I will definitely recommend to others . Thank you for fixing the problem with my vehicle with no issues. I will definitely recommend to others . More
by Mmanni83
Employees Worked With
September 26, 2025
Always goodm service with no problems. all personnel were courteous and very friendly as usual. all personnel were courteous and very friendly as usual. More
by DSSTIVER
Employees Worked With
September 26, 2025
Friendly quick service easy appointments and great service writer Jim Rogers who is very attentive and knowledgeable of his position and communication with customers service writer Jim Rogers who is very attentive and knowledgeable of his position and communication with customers More
by rawwilly54
September 26, 2025
Wasn’t the best experience. Service desk did not have my car in at is appointment time. Had marked for discounts and none were applied. I keep getting service notifications Service desk did not have my car in at is appointment time. Had marked for discounts and none were applied. I keep getting service notifications for a job they just completed. Sent an email to them and no response except for a review request More
by billwinters70
Employees Worked With
September 25, 2025
Jim was so professional and friendly. Our warranty part was quickly installed. We love how clean the GMC dealership is!!! They have beautiful waiting room that is well stocked with asso Our warranty part was quickly installed. We love how clean the GMC dealership is!!! They have beautiful waiting room that is well stocked with assorted snack/drinks. We love this dealership!!! More
by tami_hamberger
Employees Worked With
September 24, 2025
I have used Matthews Service for over ten years and have always been pleased with the service I received. They always accommodate my time schedule and their waiting room is excellent. Service while you wai always been pleased with the service I received. They always accommodate my time schedule and their waiting room is excellent. Service while you wait is comfortable and clean. More
by RAYLINDER
Employees Worked With
