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Matthews GM Center - Service Center

Vestal, NY

4.8
356 Reviews

356 Reviews of Matthews GM Center - Service Center

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August 14, 2025

Everyone was very nice. They were able to diagnose and fix the problem very quickly and I also got a courtesy ride which helped immensely. More

by kasey0325
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Salvemini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 18, 2025 -

Matthews GM Center responded

Hi Kasey- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

August 13, 2025

Vehicle was promptly taken in for service. Wait time was not an acceptable amount of time More

by LYNDAREINO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Perry
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Aug 14, 2025 -

Matthews GM Center responded

Hi Lynda- We want to apologize for the delay during your service appointment. We will use this as a training opportunity for our staff to make sure it doesn't happen again to another guest. Hopefully you will give us a chance to earn your business again in the future.

August 13, 2025

Everyone at Matthews GM is so friendly and helpful! The dealership is so clean and easy to get to. We drive an hour away to get our vehicles serviced at this dealership, because we love it there!!! More

by tami_hamberger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Salvemini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2025 -

Matthews GM Center responded

Hi Tami- We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

August 06, 2025

MR. TEIRNO WAS EXCELLANT, AND HELPFUL,AS WE LOOKED AT VARIOS CARS, AND OPTIONS FOR FINACING. VAUGHN EDWARDS More

by vedw458157
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TIERNO,PAUL
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Aug 07, 2025 -

Matthews GM Center responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

August 04, 2025

Everyone was kind and helpful. Nice and clean dealership. Everyone was professional and worked efficiently. More

by valjchan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nicole Spencer
Report | Print
Aug 05, 2025 -

Matthews GM Center responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

July 25, 2025

Rob was pleasant and accommodating as well. The vehicle service was done on time and correct. More

by klinko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2025 -

Matthews GM Center responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

July 24, 2025

My issue was taken care of in a fast and efficient manner. Love the extra Cadillac service. Would highly recommend. More

by heath20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2025 -

Matthews GM Center responded

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

July 22, 2025

Everything was great, exactly as expected the repair was completed on time. Every thing was good. More

by elis_hus1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Salvemini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2025 -

Matthews GM Center responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

July 21, 2025

Took my new truck in for an oil change and they dented and scratched the door More

by eperrotte
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Rob Linge
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
July 18, 2025

Very clean, not cutter with junk,all the staff are nice and helpful, easy to get work done on your vehicle. More

by badwolfman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Fred Hobarth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Linge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Andy Salvemini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Ryder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 21, 2025 -

Matthews GM Center responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

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