My experience would have been better had my vehicle not returned to me in worse condition than when I brought it in. I came in for minor repairs and tire changes, oil change etc. However the day I left my check engine light came on. I spent about 3000 dollars this day. I called the repair technician Ed and he informed me it was an error and that he would clear it. I returned, he cleared it, it was gone, only to return a day later. I could not continue to make trips to the dealership I have to work as well. SO I had to go through my week with my check engine light on causing me great nervousness and paranoia of my wife and children driving our car and suddenly being in an accident because the car has malfunctioned while driving. However, when I called the repairman he ASSURED me that it was a computer glitch of some sort and it was nothing to worry about. Ed constantly informed me that if it was an error with ANY OTHER PART on my vehicle the auto diagnostic would have caught it when I brought it in for service. I felt at ease only to be shocked when the very next day my vehicle began to sputter, rattle, and jerk as if the power steering had went out and the rattling sounded as if someone had left loose nuts and bolts inside of a vacuum. what is worse you might ask? it was a day that my wife needed the car to run errands. after calling and complaining to the repairman Ed who, might i add, didn’t answer my calls for an entire 3 days, they sent a tow truck to retrieve my vehicle. after speaking with another representative I was told that the "NEW" repairs would amount to almost another $3,000. I am furious and to make matters worse, I PURCHASED MY VEHICLE FROM MATTHEW-HARGREAVES 2000 Twelve Mile Rd, Royal Oak, MI 48067
I was treated as if I was not a loyal customer and I know that I have been swindled out of my money. I am a hard working American that contributed to this society in ways that keep roofs over heads and it is a shame that I have been played in such a way that will prevent me from taking my children to school, going to work and other things that Matthew-Hargreaves Chevrolet dealer ship 2000 Twelve Mile Rd, Royal Oak, MI 48067
care less about. they have staged a coup on my family and put a bitter taste in my mouth when asked if I would ever be a customer to them or recommend them to others. I was taken aback when I was emailed this customer review, then again it may have been an automated error akin to the diagnostic program that just happened missed the additional problems my vehicle DIDN'T have!