Matthews Hyundai of Greece

Save yourself the time and energy by NOT going here. I was scheduled a specific time to test drive a car with a specific person to ask for once I arrived at the dealership. Low and behold the person I w I was scheduled a specific time to test drive a car with a specific person to ask for once I arrived at the dealership. Low and behold the person I was scheduled to see never works on the day of my appointment, AND the car I was scheduled to test drive was “put into loaner service” so it wasn’t available anymore… but I had an appointment to test drive it that was made 2 days prior? Why would they not keep the car on the lot until I was able to test drive it? OR why not tell me within the 2 days that they decided to move it off the lot? I drove over an hour to this dealership to be treated like garbage, with the good ole, “oh well we have some new 2023 cars if you’d like to test drive those”. I RAN out of there. So disappointing, I’m sorry I feel for their scam. Please don’t follow in my foot steps. More

UPDATE SPOKE TO THE GENERAL MANAGER WHO WAS JUST AS RUDE!!! DIDNT WANT TO TELL ME HIS NAME AT FIRST. HES AWARE OF WHAT THEIR WORKER TOLD ME THAT IT HAPPENED UNDER THEIR WATCH BUT THEY ARE REFUSING TO F RUDE!!! DIDNT WANT TO TELL ME HIS NAME AT FIRST. HES AWARE OF WHAT THEIR WORKER TOLD ME THAT IT HAPPENED UNDER THEIR WATCH BUT THEY ARE REFUSING TO FIX IT!!! ALOT OF THIS IS STARTING TO BOIL DOWN THAT IM A BLACK FEMALE AND THEY THINK THEY CAN RUN OVER US! I FEEL LIKE IF I HAD A MAN THERE WITH ME NONE OF THIS WOULDVE HAPPENED! I SHOULDNT HAVE TO BRING NO MAN WITH ME TO GET MY CAR FIX! BUT ITS NOT GOING TO HAPPENED SO NOW THE LAWYERS WILL BE GETTING INVOLVED! I took my car to the West Ridge location on Feb 19th I didn’t get my vehicle back until March 26th! Granted they ended up giving me a rental so I can get back n fourth to work. I was very thankful for that! Now I was already upset with them because I brought my vehicle to them like a year or so ago for the same issue and at that time they told me it wasn’t nothing wrong with and it was fine and sent me on my way even though I kept complaining about it. So the problem got real worse this time around and I took it back to them. So they was trying to state the same thing that wasn’t nothing wrong with my vehicle n then I called them they like oh well we see it’s driving funny but NOTHING IS SHOWING UP! Like how is that possible so they kept telling me they “Trying” to run different test which has to be approved by the Tech dept before they can even do it which is why they gave me the rental. It took the tech dept 2 or more weeks to even respond just from them to test my car! Then they say oh it’s something in the engine but we have to see if they will allow us to fix with no cost to you ok that’s fine but I don’t see how I would’ve had to pay for something anyways when I brought my car here before and y’all said it was nothing wrong with. So it took the tech dept like another week or so for them to approve them to fix my car. They finally fix it and when they go to test drive it now all of a sudden my transmission goes... like whatttt.... so now they get that approval to fix it. Now in the meantime that all this is going on I’m constantly calling to check on my vehicle wasn’t planning on them having my car this long. Then they sending me surveys to do and I don’t even have my car. They had consumer call me and at that time I didn’t have my car and they didn’t even start fixing it yet. So how do y’all want me to do a survey or talk to someone and I don’t even know If my car is back to good condition. They call me yesterday to tell me the car is finally ready and I can pick it up BUT I now need a catalytic converter and some type of bar. Like HOW!!!??? I did my research spoke with some mechanics told them what happened to my car and I call the dealership back and I’m like how am I responsible to pay for something that was cause during the time of y’all fixing my vehicle!?! Todd stayed yes they know but the m Tech dept told them no they can’t fix n I have to pay for something that wasn’t wrong with my car when I brought it and it happened while they was fixing it! I’m beyond xxxx!!! My car is now driving even worse than before and now I’m out of a car and have to wait 10-20 days before anyone in the consumer dept will even call me back about this matter! Like how is that okay! I feel as though since I’m a female I always come there by myself they feel like they can do and tell me whatever cause I’m not going to investigate or find out and ask questions. I shouldn’t have to have a man with me to come to a car place! But now that’s how I’m starting to really fell after this is the second time I’ve had a bad experience here! So now I’m back out of a car and won’t here from no one until 10-20 days cause the dealership said it’s nothing they can do they was told they can’t fix what happened when they are the ones who caused it. And I also can my send a review to the one they sent me in my email because it “expired” but why I didn’t even have my vehicle when they sent it to me! Horrible! Very unhappy customer once again! UPDATE SPOKE TO THE GENERAL MANAGER WHO WAS JUST AS RUDE!!! DIDNT WANT TO TELL ME HIS NAME AT FIRST. HES AWARE OF WHAT THEIR WORKER TOLD ME THAT IT HAPPENED UNDER THEIR WATCH BUT THEY ARE REFUSING TO FIX IT!!! ALOT OF THIS IS STARTING TO BOIL DOWN THAT IM A BLACK FEMALE AND THEY THINK THEY CAN RUN OVER US! I FEEL LIKE IF I HAD A MAN THERE WITH ME NONE OF THIS WOULDVE HAPPENED! I SHOULDNT HAVE TO BRING NO MAN WITH ME TO GET MY CAR FIX! BUT ITS NOT GOING TO HAPPENED SO NOW THE LAWYERS WILL BE GETTING INVOLVED! More

Thieves Back in December of 2018 I received a phone call from Stephen. I told him how I didn’t want to waste my time or his because I had went to so many deal Back in December of 2018 I received a phone call from Stephen. I told him how I didn’t want to waste my time or his because I had went to so many dealerships and none of them would work with me. He said that “ they were covering up to 3 months of lease payments and to just come in and see what we can do for you”. I went in that day test drove 2 cars and ended up purchasing a 2017 Sonata Sport. I put $2k down which was stated that would go to pay off the rest of my lease. A month later no payment has been posted to GM financial which makes me believe they just pocketed the money and I’m out $2k. They also aren’t returning phone calls to take care of this issue. If I could give negative stars to these thieves I would. More

very poor customer service (sales ) Service Dept is great My last 4 cars have been from this dealership. Tried to buy another, and after 3 weeks, still waiting for them to call. What I want is not on their My last 4 cars have been from this dealership. Tried to buy another, and after 3 weeks, still waiting for them to call. What I want is not on their lot, and they said they would do a dealer trade. Apparently not. I was totally disespected during my last 2 purchases there, so why I went back is location. However, I will never go back. Apparently they don't need my money. Goodbye and good riddance. I would NEVER recommend this dealership. More

Do not bother going here After spending thousands on 3 cars, and 2 for family members, i will never spend a moment or another dime at this dealership. I have purchased many c After spending thousands on 3 cars, and 2 for family members, i will never spend a moment or another dime at this dealership. I have purchased many cars in my lifetime from many places, but have never been treated or had my family treatrd so poorly as with this place. My fiancee purchased a worthless extended warranty and has tried for 3 months to get the refund applied back go her loan. Nothing but doubletalk and lies from both the gm and finance mgr. And now i find out they had the money months ago and pocketed it. Time to file a criminal complaint and stand in front of a judge. I implore anyone reading this to look elsewhere for your vehicles. Save your hard earned money, time and anguish by taking your business elsewhere. Never again. More

HORRIBLE They lied to me. Just because I'm a female they think I don't know anything about cars. From making the appointment until I left there I was totally d They lied to me. Just because I'm a female they think I don't know anything about cars. From making the appointment until I left there I was totally dissatisfied. More

HORRIBLE AND DISHONEST SERVICE If I could rate negative I would. I leased my first car through fuccillo greece in 2014 and came back after a 4 year lease was up to lease a new vehic If I could rate negative I would. I leased my first car through fuccillo greece in 2014 and came back after a 4 year lease was up to lease a new vehicle. At this point I felt great about coming to fuccillo. I leased a new car after some negotiation but did feel extremely pressured to buy things for the car that I didnt need like the maintenance package etc and was met with a bit of hosility when I didn't add this package on after they had asked MULITPLE times and I kept saying no. I understand needing to try to sell BUT after asking a customer the same thing 3 times and they still say no THEY MEAN NO. After i left the dealership with the new lease, I got a call saying that snow tires were on old lease and that I would have to pay to have the regular all season tires put on because thats just their policy. This was NOT mentioned at the lease signing and why would I ever pay to get the tires changed on a car I DO NOT HAVE ANYMORE. It is absolutely wrong. They could do this in 10 minutes at the dealership as a courtesy FOR CONTINUED BUSINESS but chose to nickel and dime me. I then had a worker text me in order to get the other set of keys back for the car and text me on my personal cell phone right after I left the dealership. This is totally inappropriate. You need to call, not text for any type of PROFESSIONAL business. I blocked the number because it made me extremely uncomfortable. The worst thing of all was when I called fuccillo to simply ask about the tires (at this point I wasn't even mad yet just concerned)and got the manager who was absolutely rude from the second he got on the phone before I even said what I was upset about. He just wanted to fight me. I was very nice but eventually I had had enough of him interrupting me and trying to belittle me. He even said in the very begining "what are you even confused about?" In a boarish tone like i was a moron. I am done being disrespected by this bottom feeding slimey dealership that nickels and dimes its customers even though theyve been loyal. This WILL be my last lease with them and I will NEVER go back for any sort of services for the lease. They will not get a PENNY more from me. More

Elantra Great facility friendly staff and managers, they all introduced themselves to me and thanked me. Also asked if there was anything else they can do for Great facility friendly staff and managers, they all introduced themselves to me and thanked me. Also asked if there was anything else they can do for me, reduced the stress of buying a car More

Santa Fe Jorge Tamayo met all my expectations. The only complaint I have is what I wrote on the previous page. I don't fee this had anything to do with Jorge Jorge Tamayo met all my expectations. The only complaint I have is what I wrote on the previous page. I don't fee this had anything to do with Jorge but more with the shop that installed the seats. More

Great Enjoyed experience happy glad we went there will recommend again. Not stressful love the car and the experience. We will recommend to others and com Enjoyed experience happy glad we went there will recommend again. Not stressful love the car and the experience. We will recommend to others and come back in the future More