Matthews Hyundai of Schenectady

New Car Purchase Very cooperative and professional service on the preparation,purchase and service of my new vehicle from all who were responsible. I definitely would Very cooperative and professional service on the preparation,purchase and service of my new vehicle from all who were responsible. I definitely would recommend to others the fine service received. . More

Best customer service This is the second car I've purchased from Derek, and my wife is still happy with the first purchase she made from this dealership. They really do th This is the second car I've purchased from Derek, and my wife is still happy with the first purchase she made from this dealership. They really do throw in a team effort to make sure your needs are heard. Overall, a pretty positive experience. More

Blatant lying and disrespect by Matthew Pollard I will never go to this service center again and would not recommend it to anyone. The service manager (Matthew Pollard) is as disrespectful a person I will never go to this service center again and would not recommend it to anyone. The service manager (Matthew Pollard) is as disrespectful a person as there is. My vehicle sat on his lot awaiting repairs and rather than taking ownership of that fact, he tried to pawn the blame off on the parent company Hyundai and said it was not his fault, when in fact it was. He said it wasn't his problem and was only my problem. His condescending and unprofessional attitude was shocking. He smirked and laughed at my visible frustration with him and the process. In addition, I asked to speak to the manager and he claimed he was. I asked of the entire dealership and he said yes, when in fact he is only the service manager and not the general manager. To be so blatantly lied to after being treated like dirt rather than as a customer was apparently par for the course for him. I wish I could give this service center zero stars. The only pleasant person to deal with here was Nick, he was professional at all times and after the repairs when it became obvious they damaged my car causing a fuel leak, he apologized profusely and had it fixed immediately. He wasn't the one who caused the problem but had the common sense to recognize that it was the service center that caused the damage and therefore he should apologize one behalf of the service center. The service manager should be fired and Nick promoted to replace him. EDIT UPDATE: After posting this review I was contacted via phone by the new service manager as the prior one I had dealt with is no longer with the company, no surprise there as he was a terrible employee and person. My issues with the service at this location were due solely to the prior service manager, so I imagine that things will improve in his absence. More

Awesome Best experience I've ever had getting a vehicle. Luis's customer service was outstanding, he is very easy going and down to earth and made the proces Best experience I've ever had getting a vehicle. Luis's customer service was outstanding, he is very easy going and down to earth and made the process as simple as possible. (His trainee was also amazing (forgive me I'm terrible with names) simply amazing staff. Thank you all!! More

2018 Kia Forte Employees were very nice and helpful. Rakim was especially helpful with helping me leave the lot with the car I wanted. Great experience and would hig Employees were very nice and helpful. Rakim was especially helpful with helping me leave the lot with the car I wanted. Great experience and would highly recommend this dealership. More

Always couteous. Great service and personnel Always a pleasure dealing with everyone there. Service on time and fast. Coffee is good. Like walking through the lot thinking of our next Hyundai. Always a pleasure dealing with everyone there. Service on time and fast. Coffee is good. Like walking through the lot thinking of our next Hyundai. More

Knowledgeable and Courteous Richard was fabulous! Throughout the car buying process, Richard was courteous and helpful. He was very knowledgeable about the car that I wanted a Richard was fabulous! Throughout the car buying process, Richard was courteous and helpful. He was very knowledgeable about the car that I wanted and never pressured me into buying something I didn't want. After the car purchase, he guided me through the car features and pointed out extra features that I didn't even know the car already had. Imagine my pleasant surprise to find out that I had seats with massage capability! More

Great service at Fuccillo Hyundai I came in to get my driver side headlight fixed because it seemed to be stuck in high beam mode. They were able to look at it in less than 30 minutes I came in to get my driver side headlight fixed because it seemed to be stuck in high beam mode. They were able to look at it in less than 30 minutes and are ordering me a new assembly (covered under warranty). The service rep was courteous and they got me in and out very quickly. More