Matthews Hyundai of Schenectady

waiting time less than anticipated the wait time less than anticipated, customer service friendly. questions were answered, when asked, enjoyed the wait time in the lounge with drinks a the wait time less than anticipated, customer service friendly. questions were answered, when asked, enjoyed the wait time in the lounge with drinks and food More

Sales Good/Delivery not so much We had a nice salesman Tim. He helped up without being pushy. By the time we left we had an appointment to pick up our car the next day at 5:30 p.m We had a nice salesman Tim. He helped up without being pushy. By the time we left we had an appointment to pick up our car the next day at 5:30 p.m. We were told we would be in and out within 15 minutes. Upon arrival the next day, it was as if they'd never heard our name before. Paperwork was not completed and we sat there waiting for an hour for it to be done and despite our asking about it repeatedly, they were clearly in no hurry. This is not good customer service. Our paperwork should have been done and ready to go by 5:00p.m. We felt our time was not valued once they had our commitment to spend thousands of dollars on a car at their dealership. For this reason I would be reticent to recommend them. Simply not how you treat customers. Very disappointing. More

Everything was done in a excellent manner with out waitin.! This is my first time purchase with Fuccilo .Paul and the rest of the staff was very helpful and courteous I. I will. Definitely will tell everyone ho This is my first time purchase with Fuccilo .Paul and the rest of the staff was very helpful and courteous I. I will. Definitely will tell everyone how easy to do business with Fuccilo More

Maintenance Service scheduled and performed on time, and as requested. Pleasant greeting and timely notification of completed work. Will definitely return for a Service scheduled and performed on time, and as requested. Pleasant greeting and timely notification of completed work. Will definitely return for additional work and services More

Thank You I honestly had terrible experiences at 2 other car dealer locations but when I came here they were the only ones to work with me and help me get int I honestly had terrible experiences at 2 other car dealer locations but when I came here they were the only ones to work with me and help me get into a safe/ reliable car for not only me, but my daughter as well!!! Awesome experience. More

Great effort Paul stayed on top of getting the car and color I wanted as fast as possible and I was very pleased with his devotion to getting exactly what I wanted Paul stayed on top of getting the car and color I wanted as fast as possible and I was very pleased with his devotion to getting exactly what I wanted More

Emergency battery replacement They got me taken care of as quickly as I could expect, but there were communication issues. I'd call to check on the status and then get a call back They got me taken care of as quickly as I could expect, but there were communication issues. I'd call to check on the status and then get a call back a couple of minutes later (or while still on the phone) from another employee to give me the same information. I requested a ride back and they were unsure if they could do it. Then the ride was at my door without my knowing they were coming. More

Luis was helpful and friendly Luis was understanding and explained things clearly. I came in looking for a used car and ended up with a new car because it was a better fit for me. Luis was understanding and explained things clearly. I came in looking for a used car and ended up with a new car because it was a better fit for me. Thank you for helping me. More

Knowledgeable People Overall the dealership served the purpose for what I needed which was to buy a car. I did feel like dealership could have been more inviting in its ap Overall the dealership served the purpose for what I needed which was to buy a car. I did feel like dealership could have been more inviting in its appearance. The sales representative Richard and Vaske were very knowledgeable and pleasant to work with. More

Ok Experience The cars were in good shape and our salesman was good, however the facilities were old and antiquated. Overall, we got what we needed. Mike The cars were in good shape and our salesman was good, however the facilities were old and antiquated. Overall, we got what we needed. Mike More