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Matthews Hyundai of Schenectady

Schenectady, NY

4.6
3,504 Reviews
Discover something BIG at Matthews Hyundai of Schenectady! At Matthews Hyundai of Schenectady, we have a tremendous selection of New & Used Hyundais to give you the absolute best selection in the Capital Region! We believe in long-term relationships with our customers and with our transparent pricing, your vehicle purchase can be hassle-free and stress-free. Say goodbye to pushy car sales people and hello to Matthews! Matthews Auto has been serving the Southern Tier since 1973 and we have an award-winning reputation. We're all about treating our customers with the respect they deserve, that's why we are still offering fair, transparent prices. At Matthews you won't find mark-ups over MSRP, hidden charges, OR market rate adjustment fees. Save money and join our exclusive loyalty program Matthews Rewards Plus and save BIG on service or a future vehicle purchase! Download the Matthews App for free in your App Store to access your Matthews Rewards Plus benefits, shop online, schedule your service appointment, and MORE! You and your safety are our top priority and we maintain a clean and sanitized environment for all and encourage an appointment to meet with our staff. Not comfortable leaving home? No problem! Shop online and chat with one of our Personal Shoppers who are always ready and willing to help! Plus, we'll buy your car- even if you don't buy from us! Discover Matthews and how Matthews Hyundai means More. Every Day. Every Way. We look forward to serving you soon!
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4101 State Street

Schenectady, NY

12304

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Showing 3,504 reviews

September 09, 2018

Professional dealership If you are looking for a personable, professional salesman ask for Richard Loomis. He is knowledgeable about the cars he is selling and there is no hi More

by Ljm
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Loomis
Sep 11, 2018 -

Matthews Hyundai of Schenectady responded

Thank you so much for this great review, I am so happy you had such a wonderful experience with Richard! Congratulations on your new purchase. Best, William Granata, General Manager, 518-382-0274

September 08, 2018

Misdiagnosed problem had to go else for proper diagnosis !! Service was terrible Brought the car in it was misdiagnosed I was charged for the mis diagnosis then went elsewhere at the car properly diagnosed More

by betko
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Matthew Pollard
Sep 17, 2018 -

Matthews Hyundai of Schenectady responded

Good Afternoon, Your feedback is a key to our success in ensuring our customers are more than satisfied each time they visit us. For this reason, I appreciate the time you took to review us. I am concerned regarding the rating we received and I would love to speak with you about this matter further. If you could call me directly at (518)374-9161 Ext. 2230. Thank you. Briar H. Rose Service Customer Relations Manager Fuccillo Automotive (518)374-9161 Ext. 2230

September 07, 2018

Exceptional and informative This specific car dealership is always kind and welcoming. Woman friendly when it comes to knowledge of my new car. I recommend it for all car shopper More

by JUSTMEAGAIN4695
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Loomis
Sep 11, 2018 -

Matthews Hyundai of Schenectady responded

Thank you for this great review, I am so happy you continue to have such pleasant experiences with our team here at Fuccillo Lincoln Hyundai! We appreciate your loyalty. Best, William Granata, General Manager, 518-382-0274

September 06, 2018

very upset i only had this car 11 months.no coverage,no warranty unbelievable.also under 50,000 miles.a week to replace radiator dissatisfied very upset More

by RANDALLROLFE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Derek Wright
Sep 17, 2018 -

Matthews Hyundai of Schenectady responded

Good Afternoon, Thank you very much for your honest feedback. I'm sorry to hear that your vehicle was here longer than expected. I would love nothing more than an opportunity to better your experience. If you could call me directly at (518)374-9161 Ext. 2230 so we can discuss your previous visit here further, that would be greatly appreciated. Take care. Briar H. Rose Service Customer Relations Manager Fuccillo Automotive (518)374-9161 Ext. 2230

September 06, 2018

Good Sales Service for "18 Elantra Sport Nicole was very friendly and helped me through the process. I went to 8 different dealerships and drove 12 different cars before deciding on my Elantr More

by CPAIGO23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angel Castro, Nicole kirkman
Sep 13, 2018 -

Matthews Hyundai of Schenectady responded

Thank you so much for this great review, we really value your feedback! I am so happy you chose us as your dealership. Congratulations and enjoy your Elantra! #FuccilloHyundaiFamily Best, William Granata, General Manager, 518-382-0274

September 05, 2018

Friendly and helpful staff Simply put, shopping experience with Fucillo was great. Sales staff, Derek D. was very friendly and helpful. I didn't feel rushed or pressured to pur More

by TRPCLBRZ
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Rose, Derek Denison
Sep 13, 2018 -

Matthews Hyundai of Schenectady responded

Thank you so much for this great review! I am so happy Derek Denison and our team were such a pleasure to work with and that we were able to help you get into your new vehicle. Congratulations! Best, William Granata, General Manager, 518-382-0274

September 05, 2018

19 veloster Exceptional Service! Everyone was great here in Working with me to get my new car! Everyone go to Richard Loomis in Sales, Hes great, he really knows More

by Dealerrater123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa Galbreth, William Granata, Scott Rose, Richard Loomis
Sep 13, 2018 -

Matthews Hyundai of Schenectady responded

Thank you for this great review! I am so happy Richard and the rest of our team were so helpful and able to get you in your new car. Congratulations! Best, William Granata, General Manager, 518-382-0274

September 05, 2018

Just awesome I can’t tell u guys how happy I been with your service for the last 3 years and will continue to be there. And the sales team is great. More

by SUZIES14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Fiorillo
Sep 11, 2018 -

Matthews Hyundai of Schenectady responded

I am so happy you have had such great experiences with us the past 3 years! Thank you for sharing your feedback. We look forward to working with you in years to come. Best, William Granata, General Manager, 518-382-0274

September 04, 2018

Friendly and fast Called for an inspection and they were able to get me in that day. And it was extremely fast. Everyone was every friendly. The only thing I didn’t li More

by m.catalfamo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicole kirkman
Sep 11, 2018 -

Matthews Hyundai of Schenectady responded

Thank you for this wonderful feedback, I am so happy we were able to get your vehicle in and out of service quickly. I want to apologize on behalf of the dealership for you having to encounter employees smoking when dropping off and picking up your vehicle. We are working on creating a designated are that will be away from the building so this issue does not continue. Best, William Granata, General Manager, 518-382-0274

September 04, 2018

Lots of deceit from the dealership The reason I gave the dealership a 1 star rating is because of all the deceit. They tried to slip in 2 warranties I did not ask for. They also change More

by MICHELLEHINMAN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ernie, funding/contracts, Nicole kirkman
Sep 25, 2018 -

Matthews Hyundai of Schenectady responded

I am sorry to hear you did not have a pleasant experience with Fuccillo Lincoln Hyundai. I can assure you that the negative details you've mentioned do not reflect our typical business practices nor do they live up to our professional standards. It would mean a lot to our dealership if you gave me an opportunity to do my best in making things better. We hope to gain the opportunity to sincerely make it up to you. Best, William Granata, General Manager, 518-382-0274

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