Matthews Hyundai of Schenectady

Went to look. Left with a car. I had browsed the online selection of pre-owned cars, so I had a general idea of what I was looking for. What I needed to find out at the dealership w I had browsed the online selection of pre-owned cars, so I had a general idea of what I was looking for. What I needed to find out at the dealership was exactly how much I would be approved for so I knew what price range to look in. My sales person Natasja was excellent at showing me car after car, answering all of my questions or finding the answers. My only complaint is that I couldn't sit down and talk numbers first, including my trade-in, to figure out which cars I should spend my time looking at. I was wasting my time and my salesperson's time spending the first hour looking at vehicles I couldn't afford. More

satisfying easy and complete. The only complaint is after I met with the service rep. He completed the scheduling and paperwork. I then received numerous emai easy and complete. The only complaint is after I met with the service rep. He completed the scheduling and paperwork. I then received numerous emails and a couple of phone calls reminding me and thanking me for my service appointment. These were very annoying. More

Define appointment There is no complaint with the service desk staff. An 11:00 "appointment" for oil & filter change with tire rotation-took 2.5 hours. If you are going There is no complaint with the service desk staff. An 11:00 "appointment" for oil & filter change with tire rotation-took 2.5 hours. If you are going schedule "appointments" for service, perform the service at the scheduled time. Then I stood at cashier window with no service while 5 employees discussed what they were eating for lunch. Finally a woman, who entered the office from the sales room, assisted me in paying my bill. More

Enginee Bring my car in the engine has a ticking noise cold and under acceleration and at idle they have a car today tell me they can’t hear the noise I go p Bring my car in the engine has a ticking noise cold and under acceleration and at idle they have a car today tell me they can’t hear the noise I go pick up car start the car in a parking lot and it’s making a noise one service advisor comes out he can hear The noise and tells me it’s not bad enough another service advisor comes out rude And with an attitude tells me and it’s injector chec and with an attitude tells me and it’s injector tick I’ve been a mechanic for over 30 years I know the difference between a problem and an injector t i’ve been a mechanic for over 30 years I know the difference between a problem and injector tick The service manager comes out and tells me the noise isn’t bad enough and they won’t fix the engine What is the sense of having 100,000 mile warranty More

Exceptional Service The service team at Fuccillo Licoln Hyundai are top notch professionals. As well as their sales team. My 2017 Hyundai Sante Fe Sport is my second purc The service team at Fuccillo Licoln Hyundai are top notch professionals. As well as their sales team. My 2017 Hyundai Sante Fe Sport is my second purchase from the Fuccillo Auto Group. More

Navigator service My experience at Fuccillo’s Lincoln store could not have been better. Phil Gagliardi is a seasoned service specialist, relates to the customer with th My experience at Fuccillo’s Lincoln store could not have been better. Phil Gagliardi is a seasoned service specialist, relates to the customer with the skills, knowledge, personability and professionalism that make a trip to the service department a smooth seamless transaction. The value of the Lincoln product, combined with the Fuccillo brand’s reputation, exceeded all my expectations. More

Happy customer Dave was very helpful. He gave us the best deal possible. He was willing to negotiate with us to get the best deal. We are very satisfied and we will Dave was very helpful. He gave us the best deal possible. He was willing to negotiate with us to get the best deal. We are very satisfied and we will recommend friends and family to shop there. More

Excellent customer service First place we went, and winded up back there after going to several other dealers and not being satisfied with selection or service. If you go, ask f First place we went, and winded up back there after going to several other dealers and not being satisfied with selection or service. If you go, ask for Luis! Answered every question, and was the least obnoxious sales rep I've ever dealt with. Was honest and put me in a car that was perfect for me! Highly recommend! More

Friendly, Knowledgeable, Helpful I went to another dealership in the area before heading over to Fuccillo, and things just did not seem right. My father has been in the car business f I went to another dealership in the area before heading over to Fuccillo, and things just did not seem right. My father has been in the car business for 35+ years, so I called him and he told me to go to another dealer and see what they could do. I went to Fuccillo and did not leave until I was in a brand new 2018 Hyundai Sonata. I had a leased 2016 Hyundai Sonata and I was almost at the mileage limit for the lease, a year and a half early. I explained my situation to Derek Wright and he did everything possible to get me out of the predicament while not breaking my bank AND putting me in the same car, but new, as I made it apparent that I did not want to downgrade to a smaller sedan simply due to personal preference (I REALLY like the Sonata). Ernie in Finance made sure of this and I was approved for a loan within minutes with a payment that was doable. This was my first experience purchasing a car on my own and the staff at Fuccillo took their time to explain everything to me and put me at ease. Derek and Ernie had me laughing throughout the entire process; Fuccillo employs very down-to-earth people, it seems, which is great! I was comfortable with all that transpired and I love my new Sonata. I have told anyone and everyone to go to Fuccillo Hyundai if they are ever looking for a new car and want excellent service and to feel respected and not taken advantage of. Derek actually just called me to make sure everything has been going well with the car and to see if I had any lingering questions. Thanks again, Fuccillo! More

Such an easy experience Paul was absolutely amazing with assisting me. At no point and time did I feel pressured, i had total control and he let me decide while answering all Paul was absolutely amazing with assisting me. At no point and time did I feel pressured, i had total control and he let me decide while answering all of my questions. I am beyond happy with my purchase. Thanks, Paul! More