Matthews Hyundai of Schenectady

Correction to negative experience I went into the dealership to trade in a leased Kia. After I found a Tucson on the lot that I liked I sat down with the salesman to talk numbers. Th I went into the dealership to trade in a leased Kia. After I found a Tucson on the lot that I liked I sat down with the salesman to talk numbers. The numbers he provided were not reflective of the sales price. The sales manager came over to explain the numbers. When I explained that the overall sticker price plus the full amount of my remaining payments didn't equate to the numbers he had he came back with new numbers. The sales manager now argued with me about the paying out of my lease payments. He swore that you can't just do a lease buyout of the remaining payments. He told me that I had to trade the amount of the lease buyout vs. the vehicle value. We negotiated a deal based on that information. As we got close he came back to the table, not with a final deal, but with the same number and an "explanation why my way was wrong". needless to say I walked out. The next day I called the salesman because I felt that he and I were close to a deal originally and wanted to give him a second chance. We revisited the original agreement before the sales manager got argumentative. We agreed to trade my car for the new Tucson for the cost, minus rebates plus the amount of the difference between my lease buyout and the value of my trade. After signing all the paperwork the salesman decides to tell me that they didn't trade my car as we discussed and he explained when I was signing. He tells me that they actually just bought out my payments like I originally asked but they told me they couldn't. He said he didn't want me to be surprised when Kia sent me a bill for damage for a cracked bumper. The manager didn't want to give me this information but he felt bad about the deception. After being provided this information I took a look at the "we owe/ you owe". The salesman put a big line through it because "I owed nothing". Looking document and he had scribbled "buyout of remaining lease only with the amount." Foolishly, I didn't pay attention to this at the time. I now am stuck going to receive a bill for something I would've had my insurance take care of had they been up front. I incurred the crack hitting a huge pothole in the rainstorm so it would've been a no fault claim. I was upset and upon hearing of my situation, The GSM Scott Rose contacted me, apologized genuinely and corrected the situation. I truly appreciate the service he provided and feel good about the way I was treated by Scott and Vaske. More

Outstanding Everyone I dealt with was great. Paul was patient and friendly. Made the process easy and didnt mind going back and forth with me answering everything Everyone I dealt with was great. Paul was patient and friendly. Made the process easy and didnt mind going back and forth with me answering everything I asked as this was my first time buying from a dealership. Everything from the first test drive to signing the paperwork he was helpful and considerate. Highly recommend him and this dealership!!! Thanks again for the awesome car. More

Awesome experience! My wife and I shopped around car dealerships with a set budget and we lost all hope until we randomly saw the fuccilo Hyundai sign and shortly after s My wife and I shopped around car dealerships with a set budget and we lost all hope until we randomly saw the fuccilo Hyundai sign and shortly after seeing what they had in there lot we were taking a brand new 2018 Hyundai sonata the very next day! Not to mention there dealer Paul is awesome and made sure we knew about all the bells and whistles the car has! Will recommend anyone I know looking for a new car to stop here! More

Great service Paul was very good. Made the transaction fast n smooth. Would recommend them to everyone. Put a down payment on the first day and when I came back dow Paul was very good. Made the transaction fast n smooth. Would recommend them to everyone. Put a down payment on the first day and when I came back down the next day just had to sign and go. Total time was about 2 hours all together. More

Long but great Derek was very helpful and patient . We ended up buying two cars one for us and my daughter bought one. I would defenitly refer Derek to a family memb Derek was very helpful and patient . We ended up buying two cars one for us and my daughter bought one. I would defenitly refer Derek to a family member or friend. More

Unexpectedly fantastic dealer experience Richard my salesman helped me get out of my Honda Civic lease and for much less than I was paying or would have paid if I got another civic. They Richard my salesman helped me get out of my Honda Civic lease and for much less than I was paying or would have paid if I got another civic. They paid my remaining payments and Richard helped me understand what a disposition fee was and how to take care of that. Great experience with Richard, if I had to deal with anyone again it would be him. More

3rd car from them With less than good credit they still treated me very well. I have used Tim twice now and would go back to him again! Highly recommended. With less than good credit they still treated me very well. I have used Tim twice now and would go back to him again! Highly recommended. More

Great experience with Fucillo Hyundai Fucillo Hyundai was the best dealership I went too, I went there at 9am opening and left with a car I love same morning. There salesman are great and Fucillo Hyundai was the best dealership I went too, I went there at 9am opening and left with a car I love same morning. There salesman are great and it didn’t take long to do anything. More

Wonderful Serivice Very helpful service. Hassle free. Rich was extremely courteous and friendly. Excellent person to deal with very honest and upfront. He’s a great pers Very helpful service. Hassle free. Rich was extremely courteous and friendly. Excellent person to deal with very honest and upfront. He’s a great person and an excellent person to do business with. More