Matthews Hyundai of Schenectady
Schenectady, NY
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3,598 Reviews of Matthews Hyundai of Schenectady
Was the first time I bought my vechicle in for service at Matthew’s. Howard greeted me as soon as I walked into the service area and he was great. Called me with any updates and when I picked up my car demon Matthew’s. Howard greeted me as soon as I walked into the service area and he was great. Called me with any updates and when I picked up my car demonstrated excellent customer service. Experience was so good, if i purchase another Hyundai Palisade I will do to Matthew’s! More
I find the Service at Matthews is great. I have always been able to get an appointment when I wanted and pretty quick. The receptionist at the service desk is very lovely. I have always been able to get an appointment when I wanted and pretty quick. The receptionist at the service desk is very lovely. More
Got oil change/tire rotation. That took way longer than expected. In the process of rotating tires they found 2 nails in the tires, offered to replace /fix at a rate higher than I That took way longer than expected. In the process of rotating tires they found 2 nails in the tires, offered to replace /fix at a rate higher than I could find elsewhere. I declined the service. After I declined the tire replacement stating I would get it done elsewhere they scraped my inspection sticker off the window stating 'you would fail an inspection with the nails in your tires'. I didn't ask for the inspection this time because I thought it was done when I asked in March. My inspection was overdue because they failed to do it when I DID ask. So they took it upon themselves to initiate an inspection I didn't ask for and scrape my expired sticker off w/o my permission to do so after I declined the overpriced service that likely would have taken SO much longer to complete than it took me to drive 30 minutes to 2 different shops to get the tires fixed and then the car inspection. More
They kept me there forever or two hours. And then charged me $200 for a cabin filter I wasn’t prepared to do. That’s JUST SERVICE. Sales is worse. I bought my car and it had NO gas, was fil And then charged me $200 for a cabin filter I wasn’t prepared to do. That’s JUST SERVICE. Sales is worse. I bought my car and it had NO gas, was filthy, no bluelink set up, finance was a NIGHTMARE. I gave a perfect survey because I know the importance. This visit to service was the last straw. I’m getting a new Santa Cruz elsewhere. More



