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Matthews Hyundai of Schenectady - Service Center

Schenectady, NY

4.4
1,486 Reviews

1,486 Reviews of Matthews Hyundai of Schenectady - Service Center

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June 10, 2025

They fit me in for an oil change in a week and got me in and out of there in the time promised. Was very impressed!! More

by jen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 09, 2025

Brought my car in for recall work. The staff was friendly and helpful. The recall work was completed promptly. I was given a review of necessary repairs beyond the scope of the recall More

by drawr60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monalysa Sequre
Jun 10, 2025 -

Matthews Hyundai of Schenectady responded

Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

June 08, 2025

Diagnosed and fixed. Very pleasant experience. Friendly, courteous, convenient waiting room with coffee and WiFi. More

by rkovach1
Recommend Dealer
Yes
Employees Worked With
Howard Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Finley
Jun 09, 2025 -

Matthews Hyundai of Schenectady responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

June 08, 2025

Dominique helped me at the service counter. She was able to have my service done quicker than scheduled, and I appreciated that. Thank you. More

by MATTHEWKORTZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domonique Scott-Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Matthews Hyundai of Schenectady responded

Hi- Your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

June 08, 2025

I was a bit hesitant at first but once I got to talking to the staff I realized I was in good hands. The service advisor Monalysa Segure was absolutely great and the repairs were quick and I was treated wi More

by mikejriley21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monalysa Segure
Jun 09, 2025 -

Matthews Hyundai of Schenectady responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

June 03, 2025

Monalysa is great and should train all your services staff as well as the young man. This is the first time since I finance my car through Mathewws after taking over the dealership, I bought several car More

by JGAMBLE1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domonique Scott-Henry
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Delorm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monalysa 5 star also
Jun 06, 2025 -

Matthews Hyundai of Schenectady responded

Hi- Thank you for sharing your great experience at Matthews Hyundai. Our team takes pride in providing friendly and helpful service, and we’re glad our service advisor kept you informed throughout the process. We look forward to welcoming you back for your future service needs! If you have any more questions, feel free to reach out anytime! Have a great day!

June 02, 2025

Always treated me with respect and kindness… it was ready when they said it would be More

by Russoanne42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Matthews Hyundai of Schenectady responded

Hi- Your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again soon! Take care!

June 01, 2025

My brand new car left me stranded 3 times , was towed in and kept being released just to I strand me again . 2 people accused me of touching a button on the steering wheel to make it happen 😡 More

by lsd158
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Monalysa
May 31, 2025

I was in to have my horn fixed and an inspection. The staff were friendly and courteous. I was in and out I about an hour. More

by ECOLE12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Matthews Hyundai of Schenectady responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

May 30, 2025

Had my inspection done and they were able to get me in and out the same day . More

by KCORDERO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domonique Scott-Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 03, 2025 -

Matthews Hyundai of Schenectady responded

Hi- We're happy you found our Team here at Matthews to be so supportive during your experience here at Matthews Hyundai of Schenectady. Thank you again for choosing Matthews and we hope to see you again, soon!

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