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Matthews Hyundai of Schenectady - Service Center
Schenectady, NY
1,545 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,545 Reviews of Matthews Hyundai of Schenectady - Service Center
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September 22, 2025
Got oil change/tire rotation. That took way longer than expected. In the process of rotating tires they found 2 nails in the tires, offered to replace /fix at a rate higher than I That took way longer than expected. In the process of rotating tires they found 2 nails in the tires, offered to replace /fix at a rate higher than I could find elsewhere. I declined the service. After I declined the tire replacement stating I would get it done elsewhere they scraped my inspection sticker off the window stating 'you would fail an inspection with the nails in your tires'. I didn't ask for the inspection this time because I thought it was done when I asked in March. My inspection was overdue because they failed to do it when I DID ask. So they took it upon themselves to initiate an inspection I didn't ask for and scrape my expired sticker off w/o my permission to do so after I declined the overpriced service that likely would have taken SO much longer to complete than it took me to drive 30 minutes to 2 different shops to get the tires fixed and then the car inspection. More
by amandagail333
Verified CustomerEmployees Worked With
Service department
September 22, 2025
Very helpful, was Informative and honest. Everything completed as described. Work was completed faster than expected. Everything completed as described. Work was completed faster than expected. More
by Marie-curran
Employees Worked With
September 20, 2025
They kept me there forever or two hours. And then charged me $200 for a cabin filter I wasn’t prepared to do. That’s JUST SERVICE. Sales is worse. I bought my car and it had NO gas, was fil And then charged me $200 for a cabin filter I wasn’t prepared to do. That’s JUST SERVICE. Sales is worse. I bought my car and it had NO gas, was filthy, no bluelink set up, finance was a NIGHTMARE. I gave a perfect survey because I know the importance. This visit to service was the last straw. I’m getting a new Santa Cruz elsewhere. More
by Mike Gage
Employees Worked With
September 20, 2025
Matthews is a great place for not only service but to buy a car. Great service and great people a car. Great service and great people More
by marybrady5252
September 20, 2025
Went in for an oil change. They had me in and out in about 30 minutes. The staff was incredibly friendly and helpful. Highly recommend. They had me in and out in about 30 minutes. The staff was incredibly friendly and helpful. Highly recommend. More
by MELANIE_MORGAN
Employees Worked With
Monalysa
September 19, 2025
The only thing wrong is that after doing the inspection the wheels were tightened to much with a impact gun...I had. To use 2 Foo t pipe on. Lug wrench to. Loosen them. .no reason to tighten them that mu the wheels were tightened to much with a impact gun...I had. To use 2 Foo t pipe on. Lug wrench to. Loosen them. .no reason to tighten them that much. If someone got a flat they wouldn't, be able to change tire More
by kip_oconnor
Employees Worked With
September 18, 2025
Friendly, efficient, courteous, experienced. Thank you MonaLisa you were great! I appreciate your friendliness and the quick service I received! Thank you MonaLisa you were great! I appreciate your friendliness and the quick service I received! More
by dabptb274172
Employees Worked With
MonaLisa
September 10, 2025
When I purchased my car Alex was wonderful. I do regret pushing my payment from $297.00 to $445.00 because of warranty’s. Also trying to get the Service Dept on the phone was a feat. I do not w I do regret pushing my payment from $297.00 to $445.00 because of warranty’s. Also trying to get the Service Dept on the phone was a feat. I do not want to make an appointment on line. There are several phone numbers for the service dept. Finally I found the correct one, and had to leave a message. My father brought my car in and I needed an inspection. He also got me an oil change. My car is only a year old. The department did press the up sell to my father. Telling him I needed a wheel alignment, and a cabin filter. He told the service dept. To hold off on both. Now since the cabin filter was taken apart to check it , now it’s making a fluttering sound , a noice that I didn’t have in the first place. I would appreciate honesty and clarity when I bring my car in., I’m not saying I do t believe you service guy but I’m not looking to spend money on a new car. More
by jcraz123
Employees Worked With
I have no idea who it was.
September 07, 2025
Everybody who works there is friendly and professional. They all remember me. I appreciate that. They all remember me. I appreciate that. More
by PFVOLKMANN
September 07, 2025
Howard is very friendly and pays attention to my needs and very professional and courteous and very professional and courteous More
by Dave12117
