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Matthews Hyundai of Schenectady - Service Center

Schenectady, NY

4.4
1,545 Reviews

1,545 Reviews of Matthews Hyundai of Schenectady - Service Center

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September 22, 2025

Got oil change/tire rotation. That took way longer than expected. In the process of rotating tires they found 2 nails in the tires, offered to replace /fix at a rate higher than I More

by amandagail333
Recommend Dealer
No
Employees Worked With
Service department
September 22, 2025

Very helpful, was Informative and honest. Everything completed as described. Work was completed faster than expected. More

by Marie-curran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2025

They kept me there forever or two hours. And then charged me $200 for a cabin filter I wasn’t prepared to do. That’s JUST SERVICE. Sales is worse. I bought my car and it had NO gas, was fil More

by Mike Gage
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Howard Finley
2.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2025

Matthews is a great place for not only service but to buy a car. Great service and great people More

by marybrady5252
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2025 -

Matthews Hyundai of Schenectady responded

Hi Mary- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

September 20, 2025

Went in for an oil change. They had me in and out in about 30 minutes. The staff was incredibly friendly and helpful. Highly recommend. More

by MELANIE_MORGAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monalysa
Sep 22, 2025 -

Matthews Hyundai of Schenectady responded

Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

September 19, 2025

The only thing wrong is that after doing the inspection the wheels were tightened to much with a impact gun...I had. To use 2 Foo t pipe on. Lug wrench to. Loosen them. .no reason to tighten them that mu More

by kip_oconnor
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Howard Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2025 -

Matthews Hyundai of Schenectady responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

September 18, 2025

Friendly, efficient, courteous, experienced. Thank you MonaLisa you were great! I appreciate your friendliness and the quick service I received! More

by dabptb274172
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MonaLisa
Sep 18, 2025 -

Matthews Hyundai of Schenectady responded

Hi -Thank you for sharing your great experience at Matthews Hyundai Schenectady. Our team takes pride in providing friendly and helpful service, and we’re glad our service advisor kept you informed throughout the process. We look forward to welcoming you back for your future service needs! If you have any more questions, feel free to reach out anytime! Have a great day!

September 10, 2025

When I purchased my car Alex was wonderful. I do regret pushing my payment from $297.00 to $445.00 because of warranty’s. Also trying to get the Service Dept on the phone was a feat. I do not w More

by jcraz123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I have no idea who it was.
Sep 11, 2025 -

Matthews Hyundai of Schenectady responded

Hi- We regret to hear that you had that your experience was less than excellent. We want the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

September 07, 2025

Everybody who works there is friendly and professional. They all remember me. I appreciate that. More

by PFVOLKMANN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domonique Scott-Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2025 -

Matthews Hyundai of Schenectady responded

Hi- Thanks for highlighting some of our staff who helped make this such a great experience. We are always more than happy to assist you if anything else comes up. Take care!

September 07, 2025

Howard is very friendly and pays attention to my needs and very professional and courteous More

by Dave12117
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan Mascari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 08, 2025 -

Matthews Hyundai of Schenectady responded

Hi Dave-Thank you for sharing your great experience at Matthews Hyundai of Schenectady. Our team takes pride in providing friendly and helpful service, and we’re glad our service advisor kept you informed throughout the process. We look forward to welcoming you back for your future service needs! If you have any more questions, feel free to reach out anytime! Have a great day!

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