Matthews Hyundai of Schenectady - Service Center

If I could give this service department 0 stars, I would. I have never been treated so poorly by a business as I have at Matthews Hyundai. Last week I sold my Hyundai, and mark my words - I will never own an I have never been treated so poorly by a business as I have at Matthews Hyundai. Last week I sold my Hyundai, and mark my words - I will never own another one. I have never written a bad review like this, but after 3 years of being disrespected and taken advantage of, I will never give Hyundai another dollar. Since purchasing my 2019 Hyundai Tucson in 2020 (not from Matthews), it has been in the shop more than in my driveway. This is not an exaggeration—the car was a complete lemon, breaking down at least once a month for 3 years. The biggest issue was my engine, which failed in winter/spring 2023–2024. I had to bring the car in three separate times before they took me seriously. The first time, the engine failed at 70 mph, dropping almost instantly to 20 mph in front of a semi-truck—nearly causing a serious accident. Even though the car was under warranty, Matthews refused to tow it. Thankfully I had AAA. The shop kept it a week, then told me nothing was wrong. Two weeks later it happened again—another tow, more missed work. They “reset something” and sent me off. Two weeks later, it failed again—this time on December 23, 2023, right before I was leaving to see my family for the holidays, 200 miles away. Crying, I begged for a loaner car. They refused because I was 24 years old—despite the fact that I was turning 25 just 6 days later. When I returned from the holidays, they told me I could have a loaner “when one came in.”, I had to wait another week for one. Four months later, I finally got my car back with a new engine. While in their care, my car was broken into, and money and personal items were stolen. I was told this “happens often” at this dealership, and there was nothing they could do except let me file a report. Since the engine replacement, I’ve had “smaller” repairs—ignition coils, exhaust manifold, etc.—but the summer of 2025 brought a new nightmare. In June, the car wouldn’t start. When it did, all dash lights came on, no RPMs, and it sounded like a derby car. Replacing the battery temporarily fixed it, but the problem came back a week later. Matthews kept it for a day, couldn’t replicate the issue, and sent me home. The issue started happening every few days, so I brought it back while on vacation, leaving it with them for 6 days. When I returned, they told me they “weren’t able to look at it.” I missed more work. They said they’d call when a loaner was available, but when I stopped by a few days later, the loaner was sitting there. “Do you want it?” they asked casually. Seriously. The loaner was $40/day because my warranty had expired, with no estimate on how long they’d keep my car. I asked for a discount or to have my car moved to the front of the line—denied. Thankfully I could borrow a friend’s car. I showed them videos of the problem actually happening, and they still “couldn’t replicate it.” The best part? I paid $188 for a diagnostic fee—and got no diagnosis. I asked beforehand if they could diagnose it if it wasn’t happening at that moment. They said, “We need to look at it.” I took time off work, brought it in, and the technician told me, “It’s not happening, so I can’t diagnose it.” Shocker. Eventually, the problem began occurring daily, almost every time I drove it. Matthews still insisted nothing was wrong. At that point, either they were lying, or they didn’t care enough to actually test the car properly. Either way—shame on them. On top of all this, every single time I called for an update, the staff was condescending, unhelpful, rude, and acted like I was inconveniencing them just by wanting to know the status of my own vehicle. This dealership is a despicable excuse for a service center, and I wouldn’t recommend them to my worst enemy. I do want to say - this review is not a reflection of Howard Finley. He was lovely to work with, but unfortunately I only had the pleasure of having him as my service advisor once. More

I always choose my car purchases based on the service department. I can honestly say that I really enjoy the service department, especially Dominique. Very professional, courteous and provides prompt fe department. I can honestly say that I really enjoy the service department, especially Dominique. Very professional, courteous and provides prompt feedback. More

Howard is awesome! !! He made everything go smooth and took the stress away from me regarding a very difficult situation! I cannot thank him and his team enough! They we !! He made everything go smooth and took the stress away from me regarding a very difficult situation! I cannot thank him and his team enough! They were very professional! I would highly recommend them to friends and family! More

My visit on July 22nd was very pleasant. The staff was friendly and helpful. I appreciated being informed throughout the process. I'll be happy to come again! The staff was friendly and helpful. I appreciated being informed throughout the process. I'll be happy to come again! More

I have given excellent care each time I have been there,,Howard Finley greeted me upon arrival for my service appointment--he told me how long it would be and directed me to waiting area,told me abou there,,Howard Finley greeted me upon arrival for my service appointment--he told me how long it would be and directed me to waiting area,told me about the coffee,water etc available while I wait--as he walked thru to let other customers know their vehicle was ready he gave me update on mine,,very professional and with a smile-a genuine smile not the phony one people use when they really dont want to be at work---also a thumbs up to Domonique that answered my call when I wanted to make appointment--very pleasant--informative--and she got me in for a saturday appt that really worked for me More

Work was done in a timely manner, Monet keep me informed of progress and a recall that needed fixing. of progress and a recall that needed fixing. More

Good, helpful service and staff. Communicated often and clearly. I was able to get a next day appointment Communicated often and clearly. I was able to get a next day appointment More

Always courteous and respectful of me and my time . Pleasure to deal with entire staff Pleasure to deal with entire staff More

Monylisa was helpful and the service was completed promptly. The waiting room was busy because of some kind of promotion. promptly. The waiting room was busy because of some kind of promotion. More

Dominique was a great help My air conditioning went out the hottest days of the year She got me a loaner to use as I depend on my car for work Then completed repairs asap the hottest days of the year She got me a loaner to use as I depend on my car for work Then completed repairs asap More