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Matthews Hyundai of Schenectady - Service Center

Schenectady, NY

4.4
1,454 Reviews
Call Service Center (518) 347-7966

1,454 Reviews of Matthews Hyundai of Schenectady - Service Center

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April 30, 2025

Dejon greeted us as we walked in for our appointment in a very friendly manner and got us in and out in a timely manner! Dejon definitely has people skills and is very customer friendly More

by Jwelcome12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lisa Piccarillo
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April 30, 2025

Dejon greeted us as we walked in for our appointment in a very friendly manner and got us in and out in a timely manner! Dejon definitely has people skills and is very customer friendly More

by Jwelcome12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
April 30, 2025

Very accommodating, friendly and they do business with a smile. Flexible with schedule. They were so fast. More

by EDITH_LAYUG
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joshua Croft
5.0
This rating includes all reviews, with more weight given to recent reviews.
Domonique Scott-Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dominique Scott
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Apr 30, 2025 -

EDITH_LAYUG responded

Everybody were accommodating, very friendly and they do business with a smile. They were also flexible with my schedule and they did their job very fast.

April 30, 2025

I love Matthews of Schenectady. Always efficient and very flexible. I dropped my car off to be serviced and receive the call that it was done within the hour. More

by s.dayia2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Domonique Scott-Henry
5.0
This rating includes all reviews, with more weight given to recent reviews.
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April 29, 2025

Howard is the most communicative, professional, and personable service professional that I have dealt with. He kept me informed throughout the maintenance scheduled appointment and about further repai More

by LEMIEU14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 29, 2025 -

Matthews Hyundai of Schenectady responded

Hi -Thank you for sharing your great experience at Matthews Hyundai of Schenectady. Our team takes pride in providing friendly and helpful service, and we’re glad our service advisor kept you informed throughout the process. We look forward to welcoming you back for your future service needs! If you have any more questions, feel free to reach out anytime! Have a great day!

April 29, 2025

4 Got it in and out on time and appt scheduling was easy Thank you? More

by hobie4450
Recommend Dealer
Yes
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Apr 30, 2025 -

Matthews Hyundai of Schenectady responded

Hi- Your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

April 28, 2025

Service management was quick and confident. Car was done in 1hr for recall sero try y uyoubdmrrt e More

by MamaB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I’m nk
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Apr 28, 2025 -

Matthews Hyundai of Schenectady responded

Hi- We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

April 24, 2025

It wasn't the best service in the customer service center - they made me come back and waste my time 3 times for something that should of been handled on day one More

by Kathy.j.wulff2230
Recommend Dealer
Yes
Employees Worked With
Dominique
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Apr 28, 2025 -

Matthews Hyundai of Schenectady responded

Kathy, we regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

April 23, 2025

My experience was Friendly , easy to communicate , prompt and responsive. Overall I was very happy with the service More

by Iniso16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Finley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2025 -

Matthews Hyundai of Schenectady responded

Hi- Thank you for sharing your positive experience with us. We appreciate your trust and look forward to serving you again soon!

April 23, 2025

Scott Braun in Service Tech is a true asset! Top notch. Best at what he does, cares about his job & extremely knowledgeable More

by gingging305
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake Shaw
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rob Delorm
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dejon Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Audrey Fairbairn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Braun
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Apr 25, 2025 -

Matthews Hyundai of Schenectady responded

Hi- Thank you for choosing Matthews Hyundai of Schenectady for your service needs, We're glad to hear about your positive experience with Scott! We appreciate your business and great review!

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