Matthews Hyundai of Schenectady - Service Center

Friendly and helpful staff who really care about the customer experience and ensuring they are informed. customer experience and ensuring they are informed. More

Howard is amazing at getting things done as soon as possible and efficiently Just perfect possible and efficiently Just perfect More

Pleasant to deal with. Good explanations of issues. Timely service when I chose to wait for the car. Good explanations of issues. Timely service when I chose to wait for the car. More

They did a great job changing my oil and we’re even so great to do it for free because I needed to pay so much for a part. great to do it for free because I needed to pay so much for a part. More

Disgraceful. You're dishonest approach to my car problem has greatly altered my life. By not honoring the CPO Warranty that YOU PLACED ON THE CAR. I need to pay o You're dishonest approach to my car problem has greatly altered my life. By not honoring the CPO Warranty that YOU PLACED ON THE CAR. I need to pay over 7k out of pocket which impacts my ability to do major life events I had planned in the next 6 months. I.E. buy a house/get engaged. All so you can save a little bit of money and not have to fix a car that you know has a known problem. More

They had preordered the parts needed for my repair. They were on time and courteous. They completed the repair in a timely manner. Great Dealer and service. They were on time and courteous. They completed the repair in a timely manner. Great Dealer and service. More

Dealership had decent wait time. Friendly customer service. Not much more to add than that. Friendly customer service. Not much more to add than that. More

On January 22nd, 2025, I brought my 2024 Hyundai Kona to Matthews for its first Complementary Service. I was attended to my the Service Advisor (Ms. Dominique Scott-Henry.) Dominique had a lot of presenc Matthews for its first Complementary Service. I was attended to my the Service Advisor (Ms. Dominique Scott-Henry.) Dominique had a lot of presence. She was very professional and courteous. She arranged to have the service completed within one hour. She also explained to me how the complementary service intervals are calculated. So, now I know when to bring my Kona back to Matthews for the next Complementary Service appointment. Thanks, Dominique.... More

We had been very happy with our service until we took our car in at the end of December. We still haven’t received any of the call-backs that we were promised. car in at the end of December. We still haven’t received any of the call-backs that we were promised. More

The service department was very professional and extremely knowledgeable about the maintenance of the vehicle. extremely knowledgeable about the maintenance of the vehicle. More