Back

Matthews Hyundai of Schenectady - Service Center

Schenectady, NY

4.5
1,271 Reviews

1,271 Reviews of Matthews Hyundai of Schenectady - Service Center

Sort by
September 12, 2018

Amazing Service Great Job Mr Fuccillo on your Crew Matthew was amazing he was helpful and friendly when I walked I had no appointment and without hesitation he got me in and out under 2 hours. Great J More

by IPAAWAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Fear, Matthew Pollard
Oct 06, 2018 -

Matthews Hyundai of Schenectady responded

Good Afternoon, Thank you so much for taking the time to share your experience with us! I'm glad we provided you with a great service experience! I'd also like to thank you for the 5 STAR rating and the kind words. Please let us know what we can do for you in the future. Have a great weekend! Briar H. Rose Service Customer Relations Manager Fuccillo Automotive (%18)374-9161 Ext. 2230

September 12, 2018

Unmatched customer service! Fuccillo Hyundai has consistently provided high quality, responsive, timely service since the purchase of our vehicle earlier this year. They have bee More

by meddleton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Fear, Scott Rose, Steve Clark, Richard Loomis
Oct 06, 2018 -

Matthews Hyundai of Schenectady responded

Good Evening, We greatly appreciate your continued business and value your time in providing feedback! I'm glad that we have been able meet, and exceed your expectations in all aspects of our dealership! I feel like we have a really great team of employees here that truly care about our customers. Thank you again and we look forward to continuing to be your vehicle service provider. Have a great weekend! Briar H. Rose Service Customer Relations Manager Fuccillo Automotive (518)374-9161 Ext. 2230

September 11, 2018

Excellent service I am very happy with the service I received last Friday at Fuccillo. The battery on my 2015 Lincoln MKC was bad and I was surprised to hear it was cov More

by KHERMANCE1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Sep 11, 2018 -

Matthews Hyundai of Schenectady responded

Thank you for this great review! I am so happy to hear you had such a great visit with Nick and our Service team. I am glad everything was taken care of and under warranty for you. Please reach out to our Service Department so they can send you your records. Best, William Granata, General Manager, 518-382-0274

September 09, 2018

Professional dealership If you are looking for a personable, professional salesman ask for Richard Loomis. He is knowledgeable about the cars he is selling and there is no hi More

by Ljm
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Loomis
Sep 11, 2018 -

Matthews Hyundai of Schenectady responded

Thank you so much for this great review, I am so happy you had such a wonderful experience with Richard! Congratulations on your new purchase. Best, William Granata, General Manager, 518-382-0274

September 09, 2018

Excellent service and with a complimentary ride to lunch! Great service by Nick and staff. On time plus a shuttle to and from lunch /good waiting area and sales area - all employees were very courteous and t More

by Bill P
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick, Steve Clark, Don Grounds, Matthew Pollard
Sep 11, 2018 -

Matthews Hyundai of Schenectady responded

Thank you for this great review - I am so happy Nick and our service team were so courteous and provided you a wonderful experience! We look forward to seeing you again. Best, William Granata, General Manager, 518-382-0274

September 08, 2018

Misdiagnosed problem had to go else for proper diagnosis !! Service was terrible Brought the car in it was misdiagnosed I was charged for the mis diagnosis then went elsewhere at the car properly diagnosed More

by betko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Matthew Pollard
Sep 17, 2018 -

Matthews Hyundai of Schenectady responded

Good Afternoon, Your feedback is a key to our success in ensuring our customers are more than satisfied each time they visit us. For this reason, I appreciate the time you took to review us. I am concerned regarding the rating we received and I would love to speak with you about this matter further. If you could call me directly at (518)374-9161 Ext. 2230. Thank you. Briar H. Rose Service Customer Relations Manager Fuccillo Automotive (518)374-9161 Ext. 2230

September 06, 2018

Exceptional and informative This specific car dealership is always kind and welcoming. Woman friendly when it comes to knowledge of my new car. I recommend it for all car shopper More

by JUSTMEAGAIN4695
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Richard Loomis
Sep 11, 2018 -

Matthews Hyundai of Schenectady responded

Thank you for this great review, I am so happy you continue to have such pleasant experiences with our team here at Fuccillo Lincoln Hyundai! We appreciate your loyalty. Best, William Granata, General Manager, 518-382-0274

September 06, 2018

very upset i only had this car 11 months.no coverage,no warranty unbelievable.also under 50,000 miles.a week to replace radiator dissatisfied very upset More

by RANDALLROLFE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Derek Wright
Sep 17, 2018 -

Matthews Hyundai of Schenectady responded

Good Afternoon, Thank you very much for your honest feedback. I'm sorry to hear that your vehicle was here longer than expected. I would love nothing more than an opportunity to better your experience. If you could call me directly at (518)374-9161 Ext. 2230 so we can discuss your previous visit here further, that would be greatly appreciated. Take care. Briar H. Rose Service Customer Relations Manager Fuccillo Automotive (518)374-9161 Ext. 2230

September 04, 2018

Friendly and fast Called for an inspection and they were able to get me in that day. And it was extremely fast. Everyone was every friendly. The only thing I didn’t li More

by m.catalfamo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nicole kirkman
Sep 11, 2018 -

Matthews Hyundai of Schenectady responded

Thank you for this wonderful feedback, I am so happy we were able to get your vehicle in and out of service quickly. I want to apologize on behalf of the dealership for you having to encounter employees smoking when dropping off and picking up your vehicle. We are working on creating a designated are that will be away from the building so this issue does not continue. Best, William Granata, General Manager, 518-382-0274

August 31, 2018

Awesome I was very shakened up when I saw that my car was leaking gas. I brought my car over and the techs did a great job in taking care of my issue. I like More

by MAGALY1061
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick
Sep 08, 2018 -

Matthews Hyundai of Schenectady responded

Thank you for this great review! We appreciate our Service team so much and I am so happy they were able to ease your mind and fix your vehicle issues. Best, William Granata, General Manager, 518-382-0274

...
125
...