Back

Matthews Hyundai of Schenectady - Service Center

Schenectady, NY

4.5
1,258 Reviews

1,258 Reviews of Matthews Hyundai of Schenectady - Service Center

Sort by
August 10, 2018

Enginee Bring my car in the engine has a ticking noise cold and under acceleration and at idle they have a car today tell me they can’t hear the noise I go p More

by seyerlein3
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
don’t know
Aug 11, 2018 -

Matthews Hyundai of Schenectady responded

I would like to personally apologize for the dissatisfaction you experienced with our service department. I can assure you that the negative details you've mentioned do not reflect our typical business practices nor do they live up to our professional standards. We hope to gain the opportunity to sincerely make it up to you. Best, William Granata, General Manager, 518-382-0274

August 10, 2018

Exceptional Service The service team at Fuccillo Licoln Hyundai are top notch professionals. As well as their sales team. My 2017 Hyundai Sante Fe Sport is my second purc More

by PATCHESCLW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dealt with the service team. Unsure of the name?
Aug 13, 2018 -

Matthews Hyundai of Schenectady responded

Thank you so much for this great feedback! I am so happy our entire team has made each of your experiences with us truly exceptional. We appreciate your loyalty more than you know! Best, William Granata, General Manager, 518-382-0274

August 09, 2018

Navigator service My experience at Fuccillo’s Lincoln store could not have been better. Phil Gagliardi is a seasoned service specialist, relates to the customer with th More

by mrbartlett
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Gagliardi
Aug 13, 2018 -

Matthews Hyundai of Schenectady responded

Thank you so much for this great review! I am so happy Phil made your Service experience seamless and efficient! We appreciate your loyalty and feedback. Best, William Granata, General Manager, 518-382-0274

August 08, 2018

The service people checked the oil in my car. They were very nice and explained everything to my husband an me. They did top off the oil. I am not sure who I worked with except for the manager Ph More

by josiem
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I worked with service people not sales.
Aug 09, 2018 -

Matthews Hyundai of Schenectady responded

Thank you SO much for this great feedback on our Service Department! I am so happy you had such a pleasant experience with Phil and our team. Best, William Granata, General Manager, 518-382-0274

August 04, 2018

Nick consistantly goes above and beyond The service team has done an excellent job led by Nick as a spokes person. He martians self control with some times rude and nasty people. Very Profes More

by catfin
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nick.....in Service......great guy....very professional , Don Grounds
Aug 09, 2018 -

Matthews Hyundai of Schenectady responded

I am so happy to hear about your continued pleasant experiences with our Lincoln Service Advisor Nick and Product Specialist Don Grounds! We appreciate your feedback and your loyalty. Best, William Granata, General Manager, 518-382-0274

July 18, 2018

Great experience from start to finish! Always feel welcome here everyone is friendly and upbeat. Don Grounds is my sales person he got me the price I wanted and spent over an hour with me g More

by Jeff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick in service from my last car. He’s great, Don Grounds
Aug 03, 2018 -

Matthews Hyundai of Schenectady responded

Thank you for this great review and for being a loyal Fuccillo Lincoln customer! I am so happy you have such great experiences with Don as well as our Service team. Congratulations on your new vehicle! Best, Will Granata, General Manager, (518) 382-0274

May 22, 2018

Steve Clark is the BEST Steve Clark is one of the most outstanding employees that Hyundai Lincoln of Schenectady has. He is always there to greet me with a smile and always m More

by Sherry12180
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Andy Herdanez, Steve Clark
May 24, 2018 -

Matthews Hyundai of Schenectady responded

We cannot tell you enough how much appreciate your feedback! We are so happy we continue to provide you excellent customer service, as that is what we strive for with every customer. We are so thankful for employees like Steve and customers like you. Thank you for being a loyal Fuccillo customer, we truly can't thank you enough.

June 28, 2017

Scammer My parents had been taking their Lincoln to Billy's Schenectady location ever since Lazaro went out of business. They were given a free oil change co More

by Stuck
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't remember, don't care
...
126