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Matthews Hyundai of Schenectady - Service Center

Schenectady, NY

4.4
1,497 Reviews

1,497 Reviews of Matthews Hyundai of Schenectady - Service Center

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August 12, 2020

When I took the lease, he said I have a service contract to cover all maintenance. Why do they want me to pay for two air filters for $140 each? They weren't too eager to discuss a solution for putting More

by Kona123
Recommend Dealer
No
Employees Worked With
Person in Service.
Aug 12, 2020 -

Matthews Hyundai of Schenectady responded

Sorry for your bad experience I am not sure were the miscommunication was but you do get three years maintenance which covers oil changes and tire rotations. You can also give me a little more information on he bike rack situation. Any further questions please contact me. Michael Capdona General Manager 518-382-0274 mcapadona@fuccillo.com

August 11, 2020

What can be said? The people are really friendly and help you out. Simply ask any question and they'll have an answer for you or direct you to someone that does. And the accounts department . . . wowzers, yo More

by Kevin C
Recommend Dealer
Yes
Employees Worked With
Dylan Mascari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nicholas Fear, Emily Triplett, Kevin Keener
Aug 12, 2020 -

Matthews Hyundai of Schenectady responded

Thank you for the great review. I am glad to hear that you had a 1st Class Experience here at Fuccillo Lincoln Hyundai! If you need anything in the future we are here for you. Sincerely, Michael Capadona General Manager 518-382-0274 EXT 215 mcapadona@fuccillo.com

August 05, 2020

My recall work ( software update) was done in half the expected time! Customer service was wonderful- polite and courteous. That’s one of the reasons we have kept going back to Fuccillo Hyundai all these More

by Debbiemmartin
Recommend Dealer
Yes
Employees Worked With
Phil Gagliardi
Aug 07, 2020 -

Matthews Hyundai of Schenectady responded

Thank you for the great review. I am glad to hear that you had a 1st Class Experience here at Fuccillo Lincoln Hyundai! If you need anything in the future we are here for you. Sincerely, Michael Capadona General Manager

August 03, 2020

Nick provided me with great customer service. He listened to me, updated me about my car and thanked me for coming. Looking forward to scheduling another appointment with you all! More

by D
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear
Aug 04, 2020 -

Matthews Hyundai of Schenectady responded

Thank you for the great review. I am glad to hear that you had a 1st Class Buying Experience here at Fuccillo Lincoln Hyundai! If you need anything in the future we are here for you. Sincerely, Michael Capadona

August 01, 2020

Ir was fast in and fast out.....Now that is service.....And all without an appointment....You guys rock....Will definitely be coming back again....!!! More

by Jim Dutcher
Recommend Dealer
Yes
Employees Worked With
Totaram Ram
Aug 04, 2020 -

Matthews Hyundai of Schenectady responded

Thank you for the great review. I am glad to hear that you had a 1st Class Buying Experience here at Fuccillo Lincoln Hyundai! If you need anything in the future we are here for you. Sincerely, Michael Capadona

July 31, 2020

Service is very friendly and efficient. This review should not have a word minimum. I have nothing else to say just adding words. Good day. More

by FEDAL150
Recommend Dealer
Yes
Employees Worked With
Nicholas Fear
Aug 04, 2020 -

Matthews Hyundai of Schenectady responded

Thank you for the great review. I am glad to hear that you had a 1st Class Buying Experience here at Fuccillo Lincoln Hyundai! If you need anything in the future we are here for you. Sincerely, Michael Capadona

July 29, 2020

left moon roof open in thunderstorm , only replaced rugs that they got soaked. terrible service and no accountability..terrible service and horrific experience, got attny. general involved . More

by john123064
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Clark, Nicholas Fear, Phil Gagliardi, Olivia Sanger
Jul 29, 2020 -

Matthews Hyundai of Schenectady responded

John, Sorry for your bad experience, we acknowledged your VENT was open on the sunroof (the sunroof was not left open) and I contacted you immediately and offered to replace all the carpets and accommodated you on your bill. The carpets by no means had to be replaced but that is what you requested so I did it for you. Good luck in the future. Michael Capadona General Manager

July 28, 2020

Excellent service, excellent job, friendly professional employees. Thank you. Helped with a number of questions and issues with my car. Glad to give my business to Fuccillo again in the future. More

by MLEROMAIN
Recommend Dealer
Yes
Employees Worked With
Phil Gagliardi
Jul 29, 2020 -

Matthews Hyundai of Schenectady responded

Thank you for the great review. I am glad to hear that you had a 1st Class Buying Experience here at Fuccillo Lincoln Hyundai! If you need anything in the future we are here for you. Sincerely, Michael Capadona General Manager

July 28, 2020

always a pleasure. And great hospitality. Very helpful and always on point with communicating what is getting done or will be getting done with the car. More

by izzyddelgado18
Recommend Dealer
Yes
Employees Worked With
Ram
Jul 29, 2020 -

Matthews Hyundai of Schenectady responded

Thank you for the great review. I am glad to hear that you had a 1st Class Buying Experience here at Fuccillo Lincoln Hyundai! If you need anything in the future we are here for you. Sincerely, Michael Capadona General Manager

July 25, 2020

Service was great, Dylan was awesome. He was very patient and such a pleasure to deal with. He took time to explain everything. Assets to Fuccillo . More

by RPRINZO1@bycap.rr.con
Recommend Dealer
Yes
Employees Worked With
Dylan Mascari
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Barros
Jul 29, 2020 -

Matthews Hyundai of Schenectady responded

Thank you for the great review. I am glad to hear that you had a 1st Class Buying Experience here at Fuccillo Lincoln Hyundai! If you need anything in the future we are here for you. Sincerely, Michael Capadona General Manager

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