Matthews Kia of Greece - Service Center

Service wouldn’t pick up call, was on hold for half an hour and then hung up on me. Never texted or called after vehicle was done, but never picked up the phone when I called a dozen times. When I arrived hour and then hung up on me. Never texted or called after vehicle was done, but never picked up the phone when I called a dozen times. When I arrived the service dept was basically empty with no customers, so it wasn’t even a busy time when I called. I had to find the text number they gave me from service a year ago in order to reach someone who said that the car was already done and set, but I never even got a message from them despite literally making sure they would when I handed over the keys More

Great service and my car looks and drives great with the new motor installed under the Kia warranty . I have had 3 Kia's and I would buy another when the time comes . new motor installed under the Kia warranty . I have had 3 Kia's and I would buy another when the time comes . More

Service department was very helpful and accommodating. Service Technicians were very helpful. Had a pleasant visit. Service Technicians were very helpful. Had a pleasant visit. More

I don't like the fact that certain jobs cannot be done on a Saturday. Twice I got there and was told this. I wasted my gas going to the dealership. What about people who work from mon. to Fri.? They have to a Saturday. Twice I got there and was told this. I wasted my gas going to the dealership. What about people who work from mon. to Fri.? They have to take off from work to have certain jobs done. More

It nice and clean custermer cervice is great they help you in everything you need you in everything you need More

Efficient, kind and always a pleasure to work with never any issues. Customer service oriented any issues. Customer service oriented More

Their service manager Joe Kruppenbacher goes out of his way to insure his customers are satisfied. The Matthews Rewards Plus plan offers excellent value. Matt Dimanno was very knowledgeable about the 2 way to insure his customers are satisfied. The Matthews Rewards Plus plan offers excellent value. Matt Dimanno was very knowledgeable about the 2019 Kia Sorento we were interested in buying. He went out of his way to insure all ur questions were answered. He’s the BEST. More

Excellent customer experience with knowledgeable sales and service staff made it a comfortable time spent and service staff made it a comfortable time spent More

Communication was nonexistent I would not recommend this dealership. Once I can get my car fixed and can afford a new vehicle I won’t be looking back! I feel like I was treated poorly because my car was ser dealership. Once I can get my car fixed and can afford a new vehicle I won’t be looking back! I feel like I was treated poorly because my car was serviced under warranty’ I asked for under things to be looked at. Also for the service rep to get back to me and I would pay for repairs and get my nys inspection! I never received an update from anyone! I called numerous times to be told they were too busy. Then the computer was down and they couldn’t print out my order, or find it for that matter! If this was the last dealership on the planet I would walk to another! More

a did not receive the 15 point inspection check off list Had a wheel alignment done was never shown stats as to whether it was good or needed adjustments my car no veers left after a short bit while d list Had a wheel alignment done was never shown stats as to whether it was good or needed adjustments my car no veers left after a short bit while driving straight was suggested coolant flush needed don't understand why as it was done.*k miles since last flush More