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Matthews Mitsubishi Planet PreOwned - Service Center

Vestal , NY

4.5
261 Reviews

261 Reviews of Matthews Mitsubishi Planet PreOwned - Service Center

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May 03, 2025

Service was done as requested and on time. Would bring my car back.in the future More

by smkristek
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2025

It was quick and I didn't have to wait very long. There was no major issues. More

by alans4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 29, 2025

Very clean atmosphere; friendly and knowledgeable associates make the experience enjoyable. Thank you very much More

by meghan13k
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi Meghan- Your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

April 24, 2025

Car dealership was quick and efficient. Would recommend them for an oil change if needed. More

by mystic031
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Na
Apr 28, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi - We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

April 24, 2025

The service department is not customer friendly. Unfortunately I would need to drive even farther out of my way to have work done on my Volkswagen as it is I drive an hour to get here. They act like More

by jmg13780
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adam Barnes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

April 23, 2025

As usual the service was outstanding, Tim was great to deal with and very helpful. Thank you to Steve Monk for helping with my service needs More

by cboulter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 28, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

April 23, 2025

The service department is always super helpful and always take the time to answer all of my questions More

by odalysr1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Skinner, Chris
Apr 28, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi -Thank you for sharing your great experience at Matthews. Our team takes pride in providing friendly and helpful service, and we’re glad our service advisor kept you informed throughout the process. We look forward to welcoming you back for your future service needs! If you have any more questions, feel free to reach out anytime! Have a great day!

April 13, 2025

Very upset when we found out after having the oil changed the shield was in the trunk and never put back on. My Husband took the car back when we found it to question why it wasn’t put back on and to have it More

by RAYANDGAIL
Workmanship
Recommend Dealer
No
Employees Worked With
Jared galusha
Apr 15, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- We regret to hear that you had this experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at TellUs@matthewsauto.com when you have a chance. Thank you, and we look forward to hearing from you.

April 12, 2025

I drive from Ithaca to have my vehicles serviced at Matthew's. They are that good. Nice waiting area. Prompt service. Friendly staff. Reasonable prices. Try it. Brian DeYoung More

by brian@ithacabroker.com
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi Brian- We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

April 08, 2025

Thank you to the Service Team. I recently needed my car inspected and scheduling was a breeze, the service team was efficient and courteous, and I was on my way quickly. Same for More

by ishineforyou
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi-We're delighted to hear about your experience. Thanks for sharing! It's feedback like yours that reminds us why we do what we do. Please let us know what we can do for you in the future.

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