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Matthews Mitsubishi Planet PreOwned - Service Center

Vestal , NY

4.5
271 Reviews

271 Reviews of Matthews Mitsubishi Planet PreOwned - Service Center

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June 17, 2025

Good quick and friendly and no concerns at this time easy to mak appointments at this location More

by dschaffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 18, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

June 16, 2025

Chris Skinner was absolutely a good service manager and made sure to keep the customer experience as the top priority! More

by LMBENJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Skinner
Jun 18, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for sharing your positive experience with us at Matthews. We are delighted to hear about the smooth transaction with Chris and our team's dedication. We appreciate your trust and look forward to serving you again.

June 13, 2025

Clean - Fast - Clarity of Services in Question on Warranty and Tire Changes were not required. hands-on teams with excellence under one hour of waiting time. More

by thallfm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

June 05, 2025

Staff are very Friendly, courteous, and aim to please. Waiting area is comfortable and nice. More

by JFANCH15
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jared Galusha
Jun 09, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Your satisfaction is our top priority. Thank you for letting our team know how we did! We look forward to helping again in the future. Take care!

June 02, 2025

The staff and mechanics are always friendly and helpful. They do their best to help with problems. I have been using them for 10 years and will continue to use them as long as Kathy (my car) still runs More

by LauraLee0131
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi Laura- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

May 27, 2025

They moved the hood latch so it works now After I came back the second time and said, I still heard the noise they put it up on the left and found that I needed my suspension thing replaced which I will d More

by gbweyna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jarod and a service guy.
May 28, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

May 27, 2025

They were very helpfull as I just had knee replacement and was with a walker and went to the wrong area they came open the door for me took my key to the right person More

by JOYCESHAYLOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jack Richardson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sean Judge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Reynolds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Turnbull
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 28, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for the 5-star rating! Feel free to reach out to us if you need anything. Have a wonderful day.

May 15, 2025

Chris Skinner my advisor was so helpful and nice and Nate who serviced my car did awesome . His video of my car and recommendations for what I needed were spot on ! More

by jyme275
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Skinner
May 15, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- We are grateful for your review. Our top priority is customer service. Hearing about it in action makes our day! See you next time! 

May 14, 2025

I’ve been here four or five times for NYS inspection. Always friendly customer service and honest assessment from techs. More

by rustydarts
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sorry I’m not sure of any names
May 15, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- We're delighted to hear about your experience. Thanks for sharing! Our top priority is customer service. Hearing about it in action makes our day. We appreciate you!

May 12, 2025

Went in for an oil change and tire rotation. They never rotated my tires. I'm going to use the remaining free services and they won't see me again unless it's warranty work More

by abst67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Deion Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for posting a review. We appreciate the time you took to let us know about your experience at our dealership. Allow me to apologize on behalf of the team at Matthews Mitsubishi. We want to hear all about what went wrong so that we can take care of you like we should have. Please contact Steve Monk our fixed operations manager at smonk@matthewsauto.com. We would love the opportunity to address your concerns and find a solution. We look forward to hearing from you.

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