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Matthews Mitsubishi Planet PreOwned - Service Center

Vestal , NY

4.5
266 Reviews

266 Reviews of Matthews Mitsubishi Planet PreOwned - Service Center

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January 13, 2025

Matthew’s certainly provides good service with comfortable place to wait for one’s service. The employees seem to care and serious about their work. More

by benandjean
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 14, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- We’re so glad to hear you had a great experience with our team! Thank you for your business and the great review!

January 10, 2025

Very friendly. Keep you informed of any issues that arise. Very nice waiting area with coffee, tea, hot chocolate and really good fresh popcorn! More

by gahackett8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi-Thank you for the 5 Star Review and your business!

January 05, 2025

The Price of my oil change is different every time I have my vehicle serviced More

by dulcieb
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Jeremy Jackson
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Matthews Mitsubishi Planet PreOwned responded

We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. Can you please email us at TellUs@matthewsauto.com and provide us with the best number to reach you, in hopes to rectify the situation. Your business is important to us.

January 04, 2025

Mechanic never followed up with me if my warranty covered what needed to be fixed. He told me it was 5700.00 to repair I called back with warranty information and he said he would call back and he did not. S More

by beezley42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Monk
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Matthews Mitsubishi Planet PreOwned responded

We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. Can you please email us at TellUs@matthewsauto.com and provide us with the best number to reach you, in hopes to rectify the situation. Your business is important to us.

December 31, 2024

They do what they can given the constraints they are put under. Great people just hard situations. More

by leonphelpsjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for the review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

December 31, 2024

My first service visit since buying the vehicle. Very good service in a reasonable time for a good price. More

by Hc710
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

December 30, 2024

The car was in for wheel barring's and covered warranty work. I was told after the fact that they fixed recalls. These were not explained and told I would get paperwork in the mail. The paperwork still did More

by GERIH21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Monk
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Matthews Mitsubishi Planet PreOwned responded

We sincerely apologize for your recent experience with us! We want to assure you that this is not how we do business. Can you please email us at TellUs@matthewsauto.com and provide us with the best number to reach you, in hopes to rectify the situation. Your business is important to us.

December 24, 2024

Great selection. Staff friendly and knowledgeable. Second time buying from them and will return next time. More

by justellen10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andy Husch
Dec 27, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for sharing your experience with us! We’re thrilled that our team provided you with excellent service.

December 17, 2024

Positive experience purchasing my new car. The dealership and salesperson was wonderful through the whole process. More

by sovocool_t
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mykel Kittle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi-We’re so glad to hear you had a great experience with us! We appreciate your business and hope you enjoy your new ride!

December 17, 2024

They do a great job getting the cars in for service and getting them out. More

by lesliejm01@yahoo.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Morse
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Monk
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Goff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tim in services
Dec 19, 2024 -

Matthews Mitsubishi Planet PreOwned responded

Hi- Thank you for the great review! If there is anything more we can do in the future to ensure your experience is even better, please don’t hesitate to reach out!

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