Matthews Mitsubishi Planet PreOwned - Service Center

I scheduled a NYS inspection with this dealership after buying the car in PA (but living in NY). The inspection took extremely quick, which was nice... but lacked quality. The day after my inspection, I wa buying the car in PA (but living in NY). The inspection took extremely quick, which was nice... but lacked quality. The day after my inspection, I was notified that my third brake light was out. I investigated on my own to find that the wire connector to the light was not seated. This means it was not an issue that just popped up overnight, but something that had been true for a longer period of time. I'm not sure if they missed this part of the inspection or just went through it too quickly since the vehicle had just got a PA inspection a few weeks prior. More

First time purchasing a vehicle here. No issues. Friendly and knowledgeable about cars. Answered any questions we had. I would highly recommend them. No issues. Friendly and knowledgeable about cars. Answered any questions we had. I would highly recommend them. More

Maintenance was done in a timely manner without issues. No complaints about dealership or service. No complaints about dealership or service. More

Everyone was very nice, my car took a couple days longer than they initially thought and was more expensive than I had hoped but so far, feels like a brand new vehicle. Thank you! than they initially thought and was more expensive than I had hoped but so far, feels like a brand new vehicle. Thank you! More

It was ok. The waiting room was nice. I had to wait longer than an hour and had to come back because parts were on order. I was accommodated for my inconvenien The waiting room was nice. I had to wait longer than an hour and had to come back because parts were on order. I was accommodated for my inconvenience. More

Service manager was very kind and informative and kept me aware of the process with the car. aware of the process with the car. More

I trust the mechanic Rob to work on my cars. I know he does what's needed and it's done correctly. I know he does what's needed and it's done correctly. More

Tim got our Tiguan diagnosed and repaired in 24 hours. It seems as if there has been a change with the techs getting right on the vehicles for repair. There had been times the tiguan had been there for we It seems as if there has been a change with the techs getting right on the vehicles for repair. There had been times the tiguan had been there for weeks without a loaner. More

Was greeted well. Work was explained. Phones calls were timely. I could understand what was happening. Very pleased. Work was explained. Phones calls were timely. I could understand what was happening. Very pleased. More

The service center is very organized and clean. Was greated every time I went in Was greated every time I went in More