Maus Acura of North Tampa

Auto Service Andres Acevedo provided great and very professional service, providing way more service than expected! Bryan Anderson did a great job servicing the ca Andres Acevedo provided great and very professional service, providing way more service than expected! Bryan Anderson did a great job servicing the car. I wish every car dealer would provide such great customer care! More

Oil change and recall. I scheduled a routine oil change and tire rotation. The service writer reminded me about the air bag recall and said he could have it installed as par I scheduled a routine oil change and tire rotation. The service writer reminded me about the air bag recall and said he could have it installed as part of the same appointment. The work was performed and I was out in no time. I appreciated their diligence. More

Oil change plus Every time I visit Ferman Acura, I am greeted promptly. My service advisor also comes to greet me right away to start the check-in process. They are a Every time I visit Ferman Acura, I am greeted promptly. My service advisor also comes to greet me right away to start the check-in process. They are always upfront with services due and cost. They is no pressure to increase the services offered during my visit. There is a comfortable lounge with a monitor showing your expected end time. My original Salesman always greets me by name when he sees me. When my car is returned it has been washed and vacuumed. Great Customer Service! More

Air bag inflator recall and routine service Mika was so kind in trying to get me a short-notice appointment. Robert was able to work me in even though you were very busy. All my needs were met Mika was so kind in trying to get me a short-notice appointment. Robert was able to work me in even though you were very busy. All my needs were met. Thanks. More

No High Pressure & Willing to Deal My late husband and I have been Ferman Acura clients for the past 20+ years. When I decided I wanted to purchase a used/certified ILX, I found on-lin My late husband and I have been Ferman Acura clients for the past 20+ years. When I decided I wanted to purchase a used/certified ILX, I found on-line that one was available. So I contacted the dealership; Thomas Lin was my first point of contact. He then, at my request, brought Bill Knopke on the potential sale. I took a "test" drive (although I had driven the model before as a "loaner") and the ILX performed just as beautifully as I remembered. While we did some back-&-forth on the details, came to an agreeable deal. The whole process, along with Andres' assistance along the way, was very professional and low-key. I have already recommended to a friend that she get in touch with Bill Knopke. He is a true professional and makes the buying process as smooth as can be. More

Purchase of New RDX Met with Bill K. in the spring and decided that the RDX was for us. We traveled extensively this year and waited until December to buy. Great decisi Met with Bill K. in the spring and decided that the RDX was for us. We traveled extensively this year and waited until December to buy. Great decision. Love the SUV. Bill, Pete and Ernest made the purchase an easy experience. More

Love my car I am a long time customer of Ferman from when they were on Willow Avenue. I was in the market for a good used car and found it there. Everyone was s I am a long time customer of Ferman from when they were on Willow Avenue. I was in the market for a good used car and found it there. Everyone was so nice and made me feel special. More

Great customer service We went in just to look at the possibility of getting a bigger vehicle. We already owned a 2015 TLX and felt that we needed a slightly bigger car. We We went in just to look at the possibility of getting a bigger vehicle. We already owned a 2015 TLX and felt that we needed a slightly bigger car. We went to pick up our vehicle at service around 5 pm and decided just to look around. Well... we walked out with a bigger vehicle. The sales team answered our questions and concerns and even though we weren't really thinking of leaving with a new car we did. We ended up staying a little late on Dec 30 doing all the paperwork and we didn't feel we were rushed. Would recommend this dealership to my friends and family. More

Excellent customer service Linden sold us the previous car we had 12 years ago. He is a very nice and friendly salesman. Everyone we spoke with was very professional. Linden sold us the previous car we had 12 years ago. He is a very nice and friendly salesman. Everyone we spoke with was very professional. More

Robert Walker was great Robert Walker in the service department was very helpful, explained everything very well and fulfilled all my needs. My previous experience with anoth Robert Walker in the service department was very helpful, explained everything very well and fulfilled all my needs. My previous experience with another service advisor was not great and left a bad taste, but Robert helped change my mind set about Ferman Acura, as a result I will return for future service on our MDX as long as I can work with him. More