My sales rep was amazing. Purchasing a car from her was great. The rest of the dealership is what brought my experience down. The financial advisor got an attitude and became condescending when I refused to purchase an extended warranty. He asked (I was buying the car and PAYING for the car myself) if I didn't want a warranty BECAUSE MY HUSBAND TOLD ME NOT TO BUY ONE. What? No I am an intelligent human being capable of making my own decisions I don't need a male to tell me extended warranties are a rip off.
After this experience, I would never buy from any MAUS dealership ever again.
Unless you want to pay for services you don’t want or intend to use (MAUS CARE), please try to shop elsewhere first. MAUS CARE is "included" (forced) onto all vehicles. Even if you decline it, they still find a way to charge you for it ($1,999 on top of MSRP). I purchased my vehicle a month ago thinking I successfully declined it, but found out today that they “discounted” other pre-installed services (tint, door guard) to offset not fully removing the $1,999 MAUS CARE fee from my vehicle price (still paid $570 over MSRP). When I requested an itemized list of discounts on the day of purchase (because the numbers weren't adding up) they said it was not possible. Now I realize why they did not want to provide that information. I just figured they shorted me on rebates, but really, they snuck a partial MAUS CARE charge back in. Whether or not this can even be legal or not, they failed to explain how MAUS CARE works and how they’re still allowed to charge people for something they aren’t even aware they’re paying for.
When I asked Angelo if I could have the MAUS CARE removed entirely and get the $570 back (since I don't intend to service my vehicle at any MAUS dealership), he said he'd have to pull my paperwork to see if I formally declined it. This doesn't make any sense because they already removed some of the fees for it, and why would I lie about declining it? It's not like I took it and changed my mind. I told Sophie from the beginning I did not want it. I would like this money back.
After calling Acura corporate, MAUS CARE is a dealership service and is not technically a service warranty, doesn't seem like you can cancel it…. although on paper, it looks exactly like a service contract.
TINT: please be advised this dealership is not equipped to properly install tint, but they put it on every vehicle and charge $299. Their facility is not set up to prevent dust and debris, so I was essentially told the vehicles WILL come with debris and bubbles under the film. If this bothers you, consider that. I had to bring my vehicle back TWICE to fix bugs and dust trapped in the film, ultimately having them remove the tint entirely (if I took it to my shop, they’d charge ~$100 to remove). Also, since I technically didn't pay for the tint (but I still paid the $570 mentioned above) I couldn't get a refund for it. Jim the service manager did try his best to fix this, but ultimately it wasn’t his fault the dealership can’t deliver a proper installation, even though they charge you double what it should cost. You can get the highest quality tint with a lifetime warranty at an actual tint shop for $50-75 per window, and it DOES NOT come with bugs and bubbles. Also check they didn’t install the tint a mile away from the edge of the window pane. That’s not supposed to be like that either.