Back

Maus Acura of North Tampa

Tampa, FL

4.8
1,434 Reviews

11025 N Florida Ave

Tampa, FL

33612

Directions

By Type

Showing 1,434 reviews

August 13, 2016

Routine service. I was seen immediately on the drive and taken to my service adviser. I was given an estimated cost and length of time needed. All service was complete More

by David123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Todd Schuler
August 12, 2016

Excellent service with professional and friendly staff. Chuck Jenkins is very knowledgeable and handle my service vehicle with experience and genuinely had interest to make sure I was happy before I left. More

by David T Hite
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Jenkins
August 09, 2016

Great service Took my vehicle in for scheduled maintenance. I am at 200,000 miles with hardly any problems. Service was excellent and even 200,000 miles and a 13-y More

by Acuragirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Anderson
August 09, 2016

Outstanding, quickly finished my vehicle Mr Jenkins made sure my vehicle was finished quickly even though I didn't have a "wait" appointment. He spent extra time with me making sure I underst More

by MDX Owner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chuck Jenkins
August 07, 2016

Helpful, friendly dealership Linden made our experience at Ferman Acura a great experience. He was friendly, informative and genuinely interested in helping with our purchase as More

by Melody
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Acevedo ,Linden Mason
August 05, 2016

Happy Customer The focus was on the Customer, from the moment we entered the dealership. They listened and made every effort to address our concerns and needs. The S More

by Happy Customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Olson,Noorul Shaikh
August 04, 2016

Collision repair I had a collision repair done at Ferman. The service was set up very quickly and the work on the repair was exceptional. I have no other experience More

by JAC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rick Tudtud
July 31, 2016

People who listen to you, understand and not in rush Very patient, commitment to explain all the intricacies of the car as well as what they do. Simply love Alan for his energy to explain stuff. Andres w More

by Manny
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andres Acevedo ,Alan Steinberg
July 29, 2016

Bait and switch dealership Though I originally gave them 5 stars after we leased our Acura - be aware that this dealership will say anything to get you into their car. We origin More

by kc nations
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Andres Acevedo
Aug 12, 2016 -

Maus Acura of North Tampa responded

Everything was handled with professionalism and transparency, We never did anything to mislead Mr. Nations into anything that wasn't discussed on paper and verbally about their previous lease. The check was sent as promised, Unfortunately we can't control the mail system. I pride myself on integrity, Nothing was done the way as reported by this review.

Aug 12, 2016 -

kc nations responded

UPDATE: After posting (venting) my frustration online, a check was finally received. I also received an email from Ferman asking that since a check was now in hand would I "...retract the defamation of character reviews you've submitted about me and the dealership." Given all the information provided was accurate, that my feelings of frustration and disappointment are very much my feelings so therefore valid, and that I still would not recommend them to friends - feel an update should suffice that yes, I did get a check for only the final payment as contractually owed months after the fact and after multiple requests.

July 28, 2016

Acura Service I experienced excellent service as always. Professional, friendly employees always explain in detail repairs that are needed. I appreciate being offer More

by Acura123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Walker
...
132
...