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Maus Acura of North Tampa
Tampa, FL
1,479 Reviews
David Maus believes that the automobile business has always had a bad reputation, after all, there are decades of bad experiences and even movies about it… but that is not who we are and his goal is to “change the way the automobile business is perceived by simply serving our community.” We do so by hiring great people, not typical salespeople that fit the car-sales-mold, but truly wonderful and committed employees to serve amazing people like you. David wants you to be able to enter any one of his dealerships from the moment you walk in and notice that there is no “heavy” feeling of stress or concern; we want you to feel like family.. because that is what you are to us.
We do so by living out every minute by making an I.M.P.A.C.T.
Implementing
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Togetherness
At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,479 reviews
August 05, 2016
Happy Customer The focus was on the Customer, from the moment we entered the dealership. They listened and made every effort to address our concerns and needs. The S The focus was on the Customer, from the moment we entered the dealership. They listened and made every effort to address our concerns and needs. The Sales Manager and Sales Consultant were very pleasant to work with and extremely knowledgeable about their products. More
by Happy Customer
Employees Worked With
Brian Olson,Noorul Shaikh
August 04, 2016
Collision repair I had a collision repair done at Ferman. The service was set up very quickly and the work on the repair was exceptional. I have no other experience I had a collision repair done at Ferman. The service was set up very quickly and the work on the repair was exceptional. I have no other experience with this dealership. More
by JAC
Employees Worked With
Rick Tudtud
July 31, 2016
People who listen to you, understand and not in rush Very patient, commitment to explain all the intricacies of the car as well as what they do. Simply love Alan for his energy to explain stuff. Andres w Very patient, commitment to explain all the intricacies of the car as well as what they do. Simply love Alan for his energy to explain stuff. Andres was very warm and always welcoming. Never rushed us to sale. We ended up buying a much upgraded car than we anticipated but thats only because we bought what we loved... I think thats what matters finally. Thank you Ferman... Looking for a long association and more to come..! More
by Manny
Employees Worked With
Andres Acevedo ,Alan Steinberg
July 29, 2016
Bait and switch dealership Though I originally gave them 5 stars after we leased our Acura - be aware that this dealership will say anything to get you into their car. We origin Though I originally gave them 5 stars after we leased our Acura - be aware that this dealership will say anything to get you into their car. We originally came in to inquire about turning in our leased Honda for an Acura - which they replied that they would pay our final payment and deal with mileage/wear-tear (since we knew we had gone over our miles). Come to find out, our contract only stated the final payment (shame on us for not reading every page handed to us to sign). Fast forward three months - final payment to Honda Financial Services (within same company as Acura Financial) and the payment still has not been made, even thought we were told it had (in June) and then they "really did it this time" in July (though they mailed ME a check to a wrong address). I finally just made the payment to Honda to ensure our credit. Who knows if I'll ever get a check from Acura Ferman. Am putting complaints here, to Acura directly, and in any other place I can given how frustrating this experience has been - especially after how great they seemed when we leased the car. My recommendation - FIND ANOTHER DEALERSHIP to work with. More
by kc nations
Employees Worked With
Andres Acevedo
July 28, 2016
Acura Service I experienced excellent service as always. Professional, friendly employees always explain in detail repairs that are needed. I appreciate being offer I experienced excellent service as always. Professional, friendly employees always explain in detail repairs that are needed. I appreciate being offered a loaner car when service will take more than a few hours. More
by Acura123
Employees Worked With
Robert Walker
July 26, 2016
Wonderful experience. I have an absolutely incredible experience at Ferman Acura. Angelo Coton and his team made the entire process a breeze - the customer service I recei I have an absolutely incredible experience at Ferman Acura. Angelo Coton and his team made the entire process a breeze - the customer service I received was unparalleled and with their help I was able to drive away with everything I had hoped for. I will always consult Angelo and his team when getting another car. I could have asked for a better experience and I am very thankful. More
by Natalie Castellana
Employees Worked With
Angelo Coton,Linden Mason
July 17, 2016
Excellent Service All the service reps are courteous friendly & professional. My car always comes back to me as expected from this Acura Dealer's service visit; fixed, All the service reps are courteous friendly & professional. My car always comes back to me as expected from this Acura Dealer's service visit; fixed, clean & ready to go. More
by tess11
Employees Worked With
Bryan Anderson,Chuck Jenkins
July 16, 2016
Excellent Service We recently purchased a used car from Ferman. After 2 weeks , while cleaning the car, we noticed the carpets on the passenger and drivers side were w We recently purchased a used car from Ferman. After 2 weeks , while cleaning the car, we noticed the carpets on the passenger and drivers side were wet. We called the salesman and the service manager himself called us back to set up a next day appointment. We were not really sure how they would handle the situation since it was a used car. I took our 2013 TSX Aura in and Chuck set us up right away and provided a loaner. The service manager did a follow up call and Chuck had the car ready the next afternoon. All (Salesman - Rafael , Service Advisor - Chuck , Guest Relations Specialist - Brian and Joe- Manager) were excellent . First class service at a first class dealership. Thank you gentlemen for making our first Ferman experience a great one! Mike & Karen Lentz More
by LnetzMJ
Employees Worked With
Chuck Jenkins
July 14, 2016
Responsive and Professional Brought my Acura MDX in for a warranty on the battery, oil change, and tire rotation. Customer service was excellent and work was done very quickly. Brought my Acura MDX in for a warranty on the battery, oil change, and tire rotation. Customer service was excellent and work was done very quickly. Very satisfying experience. More
by Todd
Employees Worked With
Anthony
July 12, 2016
Satisfied Customer Bought an Acura here before.The only aggravation was this part of the survey. Forcing 25 words of comment is childish.T wife now it has forced me to a Bought an Acura here before.The only aggravation was this part of the survey. Forcing 25 words of comment is childish.T wife now it has forced me to add words just so I can commend the staff. More
by Joseph Ciarciaglino
Employees Worked With
Andres Acevedo ,Bill Knopke
