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Maus Acura of North Tampa
Tampa, FL
1,426 Reviews
David Maus believes that the automobile business has always had a bad reputation, after all, there are decades of bad experiences and even movies about it… but that is not who we are and his goal is to “change the way the automobile business is perceived by simply serving our community.” We do so by hiring great people, not typical salespeople that fit the car-sales-mold, but truly wonderful and committed employees to serve amazing people like you. David wants you to be able to enter any one of his dealerships from the moment you walk in and notice that there is no “heavy” feeling of stress or concern; we want you to feel like family.. because that is what you are to us.
We do so by living out every minute by making an I.M.P.A.C.T.
Implementing
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Togetherness
At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,426 reviews
April 01, 2024
Always excellent customer service and accurate communication. The customer service reps are very Attentive and knowledgeable communication. The customer service reps are very Attentive and knowledgeable More
by April Crayton
Verified CustomerEmployees Worked With
Other Employees :
Jeshua Casanova, Robert Walker
April 01, 2024
Excellent service as always. Mr Falco in service always go above and beyond his duty to meet my vehicle needs. Mr Falco in service always go above and beyond his duty to meet my vehicle needs. More
by JCARR6266
April 01, 2024
Anthony was great as always! He is very professional and friendly and I would highly recommend him. He is very professional and friendly and I would highly recommend him. More
by KRGYOUNGLIVING
Employees Worked With
April 01, 2024
The dealership is great and helped me with all of my issues today most definitely. Excellent service as always. issues today most definitely. Excellent service as always. More
by brittanysevans
Employees Worked With
Other Employees :
Robert Walker
March 28, 2024
I've owned a total of five Acuras, three of them purchased from Maus Acura. I've always had an exceptional experience, even when reaching out after-hours to Meredith. When running into a minor finan purchased from Maus Acura. I've always had an exceptional experience, even when reaching out after-hours to Meredith. When running into a minor finance issue, Meredith promptly replied to my email and ensured that I was take care of the next day. Although she didn't have to, Meredith went above and beyond by assisting me during her own time. I would certainly never expect such, as we all deserve our personal time, but her actions exemplify outstanding service and her commitment to customer satisfaction. Just another reason I highly recommend the Maus Acura team for your next purchase. More
by dannyd1972
Employees Worked With
March 21, 2024
This was not my first visit to Maus Acura, but unfortunately this experience was not good and I have serious reservations about returning. A couple of weeks ago, my car started overheating. I took unfortunately this experience was not good and I have serious reservations about returning. A couple of weeks ago, my car started overheating. I took it to Maus & was informed the thermostat was sticking and radiator hose was leaking and it wouldn't be fixed until the next day. I asked for a loaner & was told No, that loaners have to be requested 2 weeks in advance. My first thought was how am I supposed to know I would have car trouble 2 weeks ahead, but I said ok and made other arrangements for a ride home & back the next day. The repair cost was ridiculous. They damaged my car while it was there. When I came to pick it up, the antenna fin was hanging off the roof & circuit board exposed. Thankfully they take before photos because they saw that clearly it was not like that when I left it. They ordered a new part & it came in quicker than expected. I would have to drop the car back off for another few hours for the repair. Again I asked for a loaner, so I could go to work & again was told No, I have to request that 2 weeks ahead. That's ridiculous! They damage my vehicle while it's there for service and then inconvenience me by making me miss more time from work to bring it back for them to repair. I told my advisor what day & time I would be there and when I arrived I was told my appointment was not in the system. Grrrr!! Luckily another staff member recognized me & remembered why I was there. They had it fixed within 2 hours. More
by areynolds
Employees Worked With
Employee name not listed
March 05, 2024
I would like to give Ashley a great review. She made working through the car buying process great! Great staff at this dealership. Thanks Ashley Gonzalez!!! She made working through the car buying process great! Great staff at this dealership. Thanks Ashley Gonzalez!!! More
by leslier
February 13, 2024
I worked with Brittany Williams on the internet to purchase a new RDX and had nothing but quick responses from her on any questions. After we had kind of settled on one of two cars, we arranged to mee purchase a new RDX and had nothing but quick responses from her on any questions. After we had kind of settled on one of two cars, we arranged to meet at the dearship. She had both cars setting outside ready to test. After driving she was quick with facts and figures and we quickly drove away with out new car. Excellent salesperson! More
by j56wardfl
Employees Worked With
Brittany Williams
January 25, 2024
Had to have my sun visor replaced. They charged me an extra $25.00 in shop supplies. Was told it was to dispose of old sun visor. I told the manager, Mr. Solomon, that I would throw ou They charged me an extra $25.00 in shop supplies. Was told it was to dispose of old sun visor. I told the manager, Mr. Solomon, that I would throw out the sun visor myself but he said it was the law that everyone has to pay an addition 10% in shop fees. More
by Lmbreden
Employees Worked With
Solomon
December 04, 2023
Once again Maus Acura has failed to deliver. I came in for an oil change. We discussed a few other maintenance items needed. I explained financially I would not be able to get the items done tod I came in for an oil change. We discussed a few other maintenance items needed. I explained financially I would not be able to get the items done today. After a while I get a text saying my car needed a cabin filter and an engine filter costing me 487.00 I told him that couldn't happen and I can find someone to change my filters. To make a long story short. He said he would at least get the cabin filter change and he would talk to the manager about a discount. I agreed. Went straight outside to get fresh air and I see my car parked and already had a car wash. I stayed outside to see if they would move the car. About 20 mins later the service advisor said my car was ready. I was skeptical I felt like either they changed it prior to me approving the work or it was not done. When i got home. I checked and the filter is still dirty. Not changed. I called the number on the card "Stanley Monroe " and the person that answered said I had the wrong number. Every time I called the office I was transferred to another location. I just want my money back!! I don't even know if the really did the oil change either! I'm never going back More
by Gclatbur
Employees Worked With
Stanley Monroe
