Maus Acura of North Tampa

Kevin was super professional and fulfill all the services I requested and provide the additional needed services. I requested and provide the additional needed services. More

Anthony was great as always! He is very professional and friendly and I would highly recommend him. He is very professional and friendly and I would highly recommend him. More

I've owned a total of five Acuras, three of them purchased from Maus Acura. I've always had an exceptional experience, even when reaching out after-hours to Meredith. When running into a minor finan purchased from Maus Acura. I've always had an exceptional experience, even when reaching out after-hours to Meredith. When running into a minor finance issue, Meredith promptly replied to my email and ensured that I was take care of the next day. Although she didn't have to, Meredith went above and beyond by assisting me during her own time. I would certainly never expect such, as we all deserve our personal time, but her actions exemplify outstanding service and her commitment to customer satisfaction. Just another reason I highly recommend the Maus Acura team for your next purchase. More

I would like to give Ashley a great review. She made working through the car buying process great! Great staff at this dealership. Thanks Ashley Gonzalez!!! She made working through the car buying process great! Great staff at this dealership. Thanks Ashley Gonzalez!!! More

I worked with Brittany Williams on the internet to purchase a new RDX and had nothing but quick responses from her on any questions. After we had kind of settled on one of two cars, we arranged to mee purchase a new RDX and had nothing but quick responses from her on any questions. After we had kind of settled on one of two cars, we arranged to meet at the dearship. She had both cars setting outside ready to test. After driving she was quick with facts and figures and we quickly drove away with out new car. Excellent salesperson! More

Had to have my sun visor replaced. They charged me an extra $25.00 in shop supplies. Was told it was to dispose of old sun visor. I told the manager, Mr. Solomon, that I would throw ou They charged me an extra $25.00 in shop supplies. Was told it was to dispose of old sun visor. I told the manager, Mr. Solomon, that I would throw out the sun visor myself but he said it was the law that everyone has to pay an addition 10% in shop fees. More

My first visit to Maus Acura, I was interested in test driving the RDX. The person helping me didn’t seem too interested in being there or helping me. He went over a few features but not all of them (as I driving the RDX. The person helping me didn’t seem too interested in being there or helping me. He went over a few features but not all of them (as I found out after visiting another Acura dealership). After I test drove the car, he didn’t follow up like the other car dealerships I visited that week. After I got back from vacation, I went back to the same dealership. I decided to give the salesperson the benefit of the doubt. Plus I really liked the RDX. I also had my uncle come with me. He was a car salesman for over 20 years and recently retired. My uncles presence and knowledge didn’t seem to go over very well. We couldn’t come to an agreement about a car so we left. The next day he followed up. I ask about different options to get to the desired payments. He said he would talk to the finance manager and get back with me. I did not hear back from him. Two days later I reached out to him and asked if he had anything different from the finance manager. He said he did and he would email me a copy of what he had. I did not receive the copy via email. I even checked my spam. I reached out again, with my email address again attached just in case it was written wrong. He says he sent it, but I never received it and still checked my spam. After that he finally sent me a screenshot via text message. The paper he sent was the exact same paper that he showed me on Sunday. I then asked a question later that week about the terms of the lease if it was 7500 or 10,000 he did not respond. The Internet manager actually responded to my question after she realized he had not responded. I never heard back from this particular sales person. I took my business to a different Acura dealership and purchased the car that I wanted . More

Brittany Williams is more than her position. Not only did she sell me my car a couple years ago (a great experience) she is the first to answer/help me when I need any sort of service completed Not only did she sell me my car a couple years ago (a great experience) she is the first to answer/help me when I need any sort of service completed or want to inquire about any accessories. She is more than her position there. She cares. She goes above and beyond. She is the example of what excellent customer service is. Thank you for always being there to help me when it comes to my vehicle, Brittany! I also want to send a shout out to Alex Williams for being very clear in explaining my service questions the other day and being fast to communicate with me throughout the day. More