Maus Acura of North Tampa

My first visit to Maus Acura, I was interested in test driving the RDX. The person helping me didn’t seem too interested in being there or helping me. He went over a few features but not all of them (as I driving the RDX. The person helping me didn’t seem too interested in being there or helping me. He went over a few features but not all of them (as I found out after visiting another Acura dealership). After I test drove the car, he didn’t follow up like the other car dealerships I visited that week. After I got back from vacation, I went back to the same dealership. I decided to give the salesperson the benefit of the doubt. Plus I really liked the RDX. I also had my uncle come with me. He was a car salesman for over 20 years and recently retired. My uncles presence and knowledge didn’t seem to go over very well. We couldn’t come to an agreement about a car so we left. The next day he followed up. I ask about different options to get to the desired payments. He said he would talk to the finance manager and get back with me. I did not hear back from him. Two days later I reached out to him and asked if he had anything different from the finance manager. He said he did and he would email me a copy of what he had. I did not receive the copy via email. I even checked my spam. I reached out again, with my email address again attached just in case it was written wrong. He says he sent it, but I never received it and still checked my spam. After that he finally sent me a screenshot via text message. The paper he sent was the exact same paper that he showed me on Sunday. I then asked a question later that week about the terms of the lease if it was 7500 or 10,000 he did not respond. The Internet manager actually responded to my question after she realized he had not responded. I never heard back from this particular sales person. I took my business to a different Acura dealership and purchased the car that I wanted . More

Brittany Williams is more than her position. Not only did she sell me my car a couple years ago (a great experience) she is the first to answer/help me when I need any sort of service completed Not only did she sell me my car a couple years ago (a great experience) she is the first to answer/help me when I need any sort of service completed or want to inquire about any accessories. She is more than her position there. She cares. She goes above and beyond. She is the example of what excellent customer service is. Thank you for always being there to help me when it comes to my vehicle, Brittany! I also want to send a shout out to Alex Williams for being very clear in explaining my service questions the other day and being fast to communicate with me throughout the day. More

Amazing experience always. Great customer service. I just got my second Acura and Brittany has always been very helpful and caring. I was able to do all the process from home. Great customer service. I just got my second Acura and Brittany has always been very helpful and caring. I was able to do all the process from home. Everybody at the dealer is great. More

An amazing experience with everyone and great customer service thank you so much for everything! service thank you so much for everything! More

Great company! My second new car from them and Jeshua was the salesman for each vehicle. Highly recommend him. Maus Care is is a primary driver for me to continu My second new car from them and Jeshua was the salesman for each vehicle. Highly recommend him. Maus Care is is a primary driver for me to continue doing business with them. I've never had a bad experience with them. More

I had to update my review. We purchased a MDX, Love the car but am upset about the dealership. We put down a refundable deposit to hold the car before we bought it. The depo We purchased a MDX, Love the car but am upset about the dealership. We put down a refundable deposit to hold the car before we bought it. The deposit was supposed to be returned in 3 days. We are 12 days later and the money has not been refunded. We have left a message with the GM and no response. We were told to just dispute the charges. WHY would a company not take care of the customers once the car was purchased, we want our deposit back, and are at a loss for the lack of customer service. Sad that the is could’ve been so easily rectified but was not. More

fast service, we get to pick out the car fast, sign the paperwork fast, and drive off with the new car. paperwork fast, and drive off with the new car. More

They don’t want to responsible for bad service. I will not recommend Mauss Acura to anybody. I will not recommend Mauss Acura to anybody. More

A super experience! They cared, listened well, and provided the best customer service in my lifetime of purchasing cars. Albert, Brittany and team are wonderful. I haven They cared, listened well, and provided the best customer service in my lifetime of purchasing cars. Albert, Brittany and team are wonderful. I haven’t stopped smiling:-) and I’m already recommending Maus! More