Maus Acura of North Tampa

Best place to buy a car! ! it was my first experience and Alex Fajardo and his team made the entire process so easy and simple! I got the car I wanted, and at a great deal! 10 ! it was my first experience and Alex Fajardo and his team made the entire process so easy and simple! I got the car I wanted, and at a great deal! 10/10 I fully recommend it. More

I've never bought a car at a dealership before as this was my 1st however I have been to many in my life and what made me walk away everytime in past was because of how dealership/staff made me feel. T was my 1st however I have been to many in my life and what made me walk away everytime in past was because of how dealership/staff made me feel. They say it's not about what you say or do, it's about how you make someone feel. With that said, I felt like I mattered at Maus. Was there pressure and alot thrown at me? Absolutely. However it comes with the territory as these people are running a business and in such are there to make money. But even recognizing that, it didn't change fact that they made me feel important and cared enough to slowdown when necessary. They made me feel like family which is always a sign of great leadership and employees who are bought in to a vision of customer obsession. I am a services leader for large retail company myself and would be proud to work alongside the folks that helped me because you could see they cared regardless of the business aspect of it all. As far as specific experiences, I had privilege to work with Alex Farjado who was amazing. This gentlemen met with me over 30days ago at Maus Tampa , built a relationship with me and even though we didn't close deal then decided to follow up with me and we continued to work together. I had opportunity to buy a highlander for less money at competing dealership however we came across a Kia Sorrento at NPR Maus and when Alex reached out , I told him straight up that because of his initial kindness I would love to still give him my business if we could make a deal assuming I liked car. Alex met me at NPR location on his day off, which alone shows what kind of guy he is but nonetheless met me and was class act entire way. At any point, could of went home and left me there to deal with someone else but chose to stay. Won't lie, deal was tough to make due to some very tight limitations on my end but he kept at it so much so that Jaryd SM had to get involved. Really nice gentlemen himself, and after leveling with me we worked it out. From there I met with Drew R. Finance Mgr. And lord did I love this guy. We had so much in common and I really can't express how genuine he came off to me. He could of handled my personal situation thousand different ways but I felt he truly cared about me. Amazing experience with him. Had I not been buying car I swear this guy and I would be great friends. After that was all done , I got to drive home to surprise my wife with this new car which is actually for her as she is navigating stage 4 cancer and wanted her to have something nice for her to drive in that's safe for her and our kids. All in all, I want to belive this was not a fluke and feel like i will be Maus CS for life due to having just an experience that while overwhelming was fantastic in every way I could ask for. Was in, out in 4-5 hrs. Thank you sincerely Alex F and Drew R. for being exemplary Maus Brand ambassadors and treating me like a person with kindness and respect. Big love. ☺ More

I recently bought a RDX at Maus Acura and had an excellent experience working with Jehua Casanova as my salesperson. Jesua did a great job explaining the car's technology features and he delivered t excellent experience working with Jehua Casanova as my salesperson. Jesua did a great job explaining the car's technology features and he delivered the car to our house, set up our phones and garage door. Jehua was very easy to work with and I highly recommend him. More

I could not be happier about my experience at Maus Acura and with Mr. Ellenburg. He really took the time to work with me and find the best rate and car for me. I went in for a used car, but walked out with and with Mr. Ellenburg. He really took the time to work with me and find the best rate and car for me. I went in for a used car, but walked out with a brand new one, that was in my comfort range. I would recommend Maus and Jason to any of my friends and family. Thank you so much for helping me find the perfect car. More

My experiences with Maus Acura have always been great. From regular car maintenance visits to repairs to purchasing it has always been a pleasure to work with them. Chris in Service is always pleasant, kn From regular car maintenance visits to repairs to purchasing it has always been a pleasure to work with them. Chris in Service is always pleasant, knowledgeable, attentive and helpful. They really take care of their customers and treat you like family. Today I went in for a free, that's right FREE!, oil change (they send their customers coupons every so often). I have been thinking about trading my 2018 in for a while and today was the day. You can't beat the buy back incentives that are happening right now with the chip shortage. Like I literally got back the amount I paid for that car 2 years ago!! and I left with a brand new 2022. This is my 5th Acura and Maus is by far my favorite dealership out of all of them. Today I worked with Lee Houston who's no stress, no pressure, how can I serve you better and make this go as smoothly as possible approach to selling a vehicle was really refreshing. He really does care about customer satisfaction, not just selling a car for commission. If you're considering buying or leasing a new car, ask for Lee. Thank you for making my car buying experience a pleasure and thank you for the added "Welcome to the Maus Family" gift. That was an unexpected nice touch. More

Lee Houston was fantastic. He was very patient and thorough. No pressure sales! He was funny and made sure that all my questions were answered. He checked in with me every step of the way. Zack was my thorough. No pressure sales! He was funny and made sure that all my questions were answered. He checked in with me every step of the way. Zack was my finance person and he was great. Very honest and didn't try to stick me with items I didn't need. I would definitely come back to Lee for my future car needs. More

Visited yesterday to lease a 2021 RDX A-Spec AWD and trade in my current lease. First noticed the difference in online price and price at dealer due to Maus care something that I could never use but wa trade in my current lease. First noticed the difference in online price and price at dealer due to Maus care something that I could never use but was told they could take it off the price. Before going to Maus I already knew what my trade in was worth having been given several offers from other dealerships. After sitting down at salespersons desk they came back with a trade in value of we will pay off the balance due on your lease (only 10 months left). This offer was $6K less than the lowest offer we received and $9K less than the highest and $12 lower than open market. After seeing how irate I was he tried double talking and justifying there low ball offer. If you want to get treated fairly do not go to Maus because they will not treat you like family. I did not give them a chance to come back with another offer because I was not there to play numbers games. If I could have given a zero that is what I would have given. More

Chris Tranberg the service manager was fantastic and did everything including an alignment for free..I am a Conservative Influencer cirstenw and would highly recommend their service >I bought a Lexus from t everything including an alignment for free..I am a Conservative Influencer cirstenw and would highly recommend their service >I bought a Lexus from them and they did a Perfect Job...Regards www.cirstenw.net More

Lee was a pleasure to deal with. He went above and beyond to make sure we were happy with every step of the process. This was our 3rd Acura and 2nd with Maus. We are already looking forward to our next Acura to make sure we were happy with every step of the process. This was our 3rd Acura and 2nd with Maus. We are already looking forward to our next Acura purchase from Lee Houston. More