Maus Acura of North Tampa

My sales rep was amazing. Purchasing a car from her was great. The rest of the dealership is what brought my experience down. The financial advisor got an attitude and became condescending when I refused t great. The rest of the dealership is what brought my experience down. The financial advisor got an attitude and became condescending when I refused to purchase an extended warranty. He asked (I was buying the car and PAYING for the car myself) if I didn't want a warranty BECAUSE MY HUSBAND TOLD ME NOT TO BUY ONE. What? No I am an intelligent human being capable of making my own decisions I don't need a male to tell me extended warranties are a rip off. After this experience, I would never buy from any MAUS dealership ever again. Unless you want to pay for services you don’t want or intend to use (MAUS CARE), please try to shop elsewhere first. MAUS CARE is "included" (forced) onto all vehicles. Even if you decline it, they still find a way to charge you for it ($1,999 on top of MSRP). I purchased my vehicle a month ago thinking I successfully declined it, but found out today that they “discounted” other pre-installed services (tint, door guard) to offset not fully removing the $1,999 MAUS CARE fee from my vehicle price (still paid $570 over MSRP). When I requested an itemized list of discounts on the day of purchase (because the numbers weren't adding up) they said it was not possible. Now I realize why they did not want to provide that information. I just figured they shorted me on rebates, but really, they snuck a partial MAUS CARE charge back in. Whether or not this can even be legal or not, they failed to explain how MAUS CARE works and how they’re still allowed to charge people for something they aren’t even aware they’re paying for. When I asked Angelo if I could have the MAUS CARE removed entirely and get the $570 back (since I don't intend to service my vehicle at any MAUS dealership), he said he'd have to pull my paperwork to see if I formally declined it. This doesn't make any sense because they already removed some of the fees for it, and why would I lie about declining it? It's not like I took it and changed my mind. I told Sophie from the beginning I did not want it. I would like this money back. After calling Acura corporate, MAUS CARE is a dealership service and is not technically a service warranty, doesn't seem like you can cancel it…. although on paper, it looks exactly like a service contract. TINT: please be advised this dealership is not equipped to properly install tint, but they put it on every vehicle and charge $299. Their facility is not set up to prevent dust and debris, so I was essentially told the vehicles WILL come with debris and bubbles under the film. If this bothers you, consider that. I had to bring my vehicle back TWICE to fix bugs and dust trapped in the film, ultimately having them remove the tint entirely (if I took it to my shop, they’d charge ~$100 to remove). Also, since I technically didn't pay for the tint (but I still paid the $570 mentioned above) I couldn't get a refund for it. Jim the service manager did try his best to fix this, but ultimately it wasn’t his fault the dealership can’t deliver a proper installation, even though they charge you double what it should cost. You can get the highest quality tint with a lifetime warranty at an actual tint shop for $50-75 per window, and it DOES NOT come with bugs and bubbles. Also check they didn’t install the tint a mile away from the edge of the window pane. That’s not supposed to be like that either. More

First time at this dealership since I bought the car to fix a recall. Very nice, g gave us a loaner car while they performed the service. Called when it was done. Very easy. Thanks Chris. fix a recall. Very nice, g gave us a loaner car while they performed the service. Called when it was done. Very easy. Thanks Chris. More

Chris T. Makes sure that all work was completed as expected. Very friendly and reasonable. I have been very pleased so far with the service. expected. Very friendly and reasonable. I have been very pleased so far with the service. More

This is my 3rd acura purchased from Maus Acura. They are friendly and professional. Lee Houston was there every step of the way from initial contact in looking for a specific new car to showing me how to u friendly and professional. Lee Houston was there every step of the way from initial contact in looking for a specific new car to showing me how to use all the new updated features. He made sure I was satisfied with my new purchase. More

Maus Acura is amazing! I leased a 2021 TLX in late January and fell in love instantly. Car buying has always been a source of aggravation for me, but Luis was courteous, respectful, and answered all o January and fell in love instantly. Car buying has always been a source of aggravation for me, but Luis was courteous, respectful, and answered all of my questions. I would recommend Maus Acura to anyone! More

Bought my car during the pandemic and was disappointed as I was forced to accept Acura financing to get the discounts even though I had secured financing. Zack in financing was only interested in selling add I was forced to accept Acura financing to get the discounts even though I had secured financing. Zack in financing was only interested in selling additional packages and had the wrong trade on my docs. When I confronted him the next day he became irate and I asked for some one else to assist. I sent the GM an email regarding my experience and no follow up. The sales associate called me months later and I asked if the GM would call me but no one has bothered to reach out. The worst experience I've ever had purchasing a car and clearly no follow up especially if it's not favorable to them. More

Great service for Honda CRV and walked out with a RDX!! Lee was an awesome salesman to work with! Very pleased!! I would recommend Maus Acura to friends Lee was an awesome salesman to work with! Very pleased!! I would recommend Maus Acura to friends More

Overnight Drop off, service provider communication was seamless. Unexpected 1k service bill. Disappointed with customer service experience when picking up vehicle. Female behind the desk just looked at seamless. Unexpected 1k service bill. Disappointed with customer service experience when picking up vehicle. Female behind the desk just looked at me; no greeting, no offer to retrieve the cashier. Just looked. For this type of money, would expect a better check out experience. More

Everyone was very nice, professional, patient, and knowledgeable. The showroom was clean, and the restroom as well. The vehicle was delivered in mint condition. The vechicle was sparkling. Lee Houst knowledgeable. The showroom was clean, and the restroom as well. The vehicle was delivered in mint condition. The vechicle was sparkling. Lee Houston was super. He explained everything about the vehicle and i was confident enough to drive the vehicle home. Jean made the financial end very easy. More

Jeshua was so helpful and was able to answer all of my questions with out any hesitation. The dealership itself is surrounded by amazing individuals. questions with out any hesitation. The dealership itself is surrounded by amazing individuals. More