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Maus Acura of North Tampa

Tampa, FL

4.8
1,434 Reviews

11025 N Florida Ave

Tampa, FL

33612

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Showing 1,434 reviews

May 29, 2021

We had a wonderful experience with Lee. He made leasing our new vehicle so easy. He was excellent to work with. Highly recommend. Thanks lee More

by Laura
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Houston
May 30, 2021 -

Maus Acura of North Tampa responded

Thank you for taking the time to recognize Lee and leave your positive feedback Laura! Welcome to the Maus Family :)

May 24, 2021

Lee was phenomenal! He made the process so easy and stress free for me to get my new car! He was so friendly and caring! More

by kiracasas
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Deleo, Isiah Jones, Lee Houston
May 25, 2021 -

Maus Acura of North Tampa responded

Thank you for taking the time to leave your positive review and recognize Lee! We truly appreciate the 5 Stars Kira!

May 13, 2021

You guys are extremely lucky to have Asiah. I’ve been here several times to get service and he is always consistent and extremely kind and knowledgeable. Please let him know Tânia Saraiva says thank you More

by Tania Saraiva
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asiah Jones , Isiah Jones
May 14, 2021 -

Maus Acura of North Tampa responded

Tania, Thank you for taking the time to leave your positive review and recognizing Isiah. We appreciate your feedback and looking forward to serving you again.

May 04, 2021

Great experience all the way around from trade in to sale. Lee answered all my questions, kept me informed and delivered on everything he promised. More

by Tigmo66
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lee Houston
May 06, 2021 -

Maus Acura of North Tampa responded

Thank you so much for taking the time to recognize Lee. We appreciate you leaving your 5 Star Review!

May 04, 2021

I am a first-time customer here - I appreciated the service advisor, Troy White who wore a mask and effectively communicated information about the status of my car and future needs. My car was nicely More

by MCL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tony White
May 06, 2021 -

Maus Acura of North Tampa responded

We want to thank you for bring this information to our attention, MCL. Our goal is to provide an exceptional experience for everyone and I apologize that we did not meet those expectations. There will be a discussion about the importance of this matter. If you would like to speak to a member from management, please reach out to our service manager Jim Smith at 813-535-6287 or by email jsmith@mausfamilyauto.com

May 02, 2021

Just bought a used MDX. Was told during car was going to be detailed, during the test drive. Got the car after the paper work and car was filthy. Salesperson got a rag and spray bottle to “touch up” some sp More

by Tampa MDX Owner
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Seymour Wright
May 03, 2021 -

Maus Acura of North Tampa responded

Tampa MDX Owner. We appreciate the feedback and take our customer experience very seriously. Unfortunately without a name we do not know who to call so we can rectify the detail situation. Would you mind reaching out to Crystal Enger at 813.535.6287 call or text or email at cenger@mausfamilyauto.com *We are looking forward to hearing from you

April 30, 2021

My service adviser, Isiah Jones was the most professional, courteous adviser I have ever experienced. He patiently explained all the details and could not have been any better. I hope to see h More

by pattiharris0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isiah Jones
May 03, 2021 -

Maus Acura of North Tampa responded

Thank you for sharing this great review and recognizing Isiah! We really appreciate the feedback from our customers.

April 29, 2021

Clean, courteous,and pleasant to do business with. Clean and too fluids every time we are there. Also have a nice assortment of condiments that are free!! Thank you!!! More

by Chris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Tranberg
May 03, 2021 -

Maus Acura of North Tampa responded

Thank you for sharing this great review and recognizing our staff! We really appreciate the feedback from our customers.

April 28, 2021

I went to Maus Acura for warranty work on a Saturday morning under emergency conditions. The responsiveness, courtesy, and attention to detail was outstanding. The work was completed within one hour. More

by Brizzato
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chris Tranberg, John Zaffino
May 03, 2021 -

Maus Acura of North Tampa responded

Thank you so much for taking the time to leave your 5 Star Review! We appreciate your feedback and recognition.

April 28, 2021

Loved my experience at Maus Acura where I recently purchased my beautiful new MDX. JC was very thorough as we signed all the paperwork making sure we understood everything, Lee was wonderful and very More

by Crisrow50
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Albert White, JC Pagan, Lee Houston
May 03, 2021 -

Maus Acura of North Tampa responded

Thank you for sharing this great review and recognizing our staff! We really appreciate the feedback from our customers.

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