Maus Acura of North Tampa

Flat tire Service did a great job replacing my tire with little notice. car was towed in the morning and service was completed in 4 hours. Only thing that wou Service did a great job replacing my tire with little notice. car was towed in the morning and service was completed in 4 hours. Only thing that would have been better was if a car loaner was offered or courtesy van was able to pick me up despite me working 30 minutes away. More

Continuing EXCELLENCE in Service Having taken in both my Acura vehicles this past week, both Service Advisors gave us impeccable service. First, Todd ordered a warrantied part quickl Having taken in both my Acura vehicles this past week, both Service Advisors gave us impeccable service. First, Todd ordered a warrantied part quickly so that the AC on our TLX could run properly while putting us in a very nice loaner vehicle considering it was the weekend. Thank you!! Secondly, Robert in an emergency fit me as I had issues with the battery/Bluetooth on my TSX. He exceeded my expectations by disconnecting the Bluetooth for NO CHARGE and replacing my warrantied battery when it wouldn’t start. All of which was done promptly and with complete professionalism. Once again, Kudos!! I am happy to own 2 vehicles purchased at Ferman and even happier to say that ALL of my service needs have been taken of at Ferman as well! I HIGHLY RECOMMEND THE FERMAN TEAM!! We’ll be visiting Austin soon for our 2019 RDX. More

B1 Maintence I was greeted by a friendly service manager right away. They changed my oil, rotated my tires and washed my car in a very timely and professional man I was greeted by a friendly service manager right away. They changed my oil, rotated my tires and washed my car in a very timely and professional manner. More

Austin and Bill We worked with Bill the last time we leased a vehicle and he and Austin worked together this time.....great team, Will always recommend them, We worked with Bill the last time we leased a vehicle and he and Austin worked together this time.....great team, Will always recommend them, More

Professional, Friendly, and Competitive The wife and I arrived at the dealership about 30 minutes before stated closing time on a Sunday after spending g the day shopping other dealers in th The wife and I arrived at the dealership about 30 minutes before stated closing time on a Sunday after spending g the day shopping other dealers in the area. We knew what we wanted and what we wanted to pay. The sales rep met us, listened to our needs, and quickly put together a proposal that gave us a comfort level that resulted in leavin g a deposit 30 minutes after stated closing tim e. We never felt rushed or pressured. Appointment to pickup car was scheduled. Only downside to this experience was the car had not been totally detailed by the time of the appointment so there was some dead time waiting for it. Not the dealer's fault, but Acura Link posed connectivity problems during the explanation period of the technology package. Eventually got it too access our cell phone. More

Very incomplete work The people were very nice. The job was only supposed to take a little over a week and it was almost three weeks before I got my car back. They calle The people were very nice. The job was only supposed to take a little over a week and it was almost three weeks before I got my car back. They called me once to pick it up but I don’t think anyone bothered to do a quality check. The car was not repaired properly. Then they took the car back to fix what was not fixed the first time. So they called the second time and more incomplete things were found. So they took the truck back again. Wasn’t until the third time it was right. Need someone to really look over trucks before they call customers. Also, noticed the parts they used were not always new. More

1st class service!! You can count on Ferman Acura! Great service with a loaner car! Never pressed to buy more than my car really needs.! Ferman is the reason I continue to drive Acuras. Great service with a loaner car! Never pressed to buy more than my car really needs.! Ferman is the reason I continue to drive Acuras. More

Excellence!!!!! Could not have been happier with Ferman & Greg Mills this man is a GEM!!! Don’t let him get away if not for Greg we would still be looking for a car, Could not have been happier with Ferman & Greg Mills this man is a GEM!!! Don’t let him get away if not for Greg we would still be looking for a car, he made us feel like family and we were very comfortable with Greg I will tell all my friends to go to Ferman Acura and look up Greg. A satisfied customer More

On time and great service tech. very clean dealership with good snacks and soft drinks all free to customers. I love the popcorn. I always bring my cars to Ferman Acura. very clean dealership with good snacks and soft drinks all free to customers. I love the popcorn. I always bring my cars to Ferman Acura. More

Robert is great! I always have a great experience taking my Acura to this dealership for service. Everyone is friendly and professional. Quick service and everything i I always have a great experience taking my Acura to this dealership for service. Everyone is friendly and professional. Quick service and everything is explained upfront. More