Maus Acura of North Tampa

Oil change, came early and was still taken care of promptly A+ service. I could not have asked for better prompt customer service. I came early to my appointment and was still taken care of immediately. A+ service. I could not have asked for better prompt customer service. I came early to my appointment and was still taken care of immediately. More

Was completed in the expected timeframe and as agreed. Robert Walker provided a timely update as to the repair on my 2007 TL and what else would be appropriate given the mileage of 67,000. In addition to Robert Walker provided a timely update as to the repair on my 2007 TL and what else would be appropriate given the mileage of 67,000. In addition to repairing the driver side window mechanism, they also recommended the injection system cleaning. All is great with my car...many more miles to go! Thanks! More

Acura RDX I give this store a 3-Star review based upon their policy to not negotiate the price of GAP coverage. I would have taken GAP, but the F&I Manager said I give this store a 3-Star review based upon their policy to not negotiate the price of GAP coverage. I would have taken GAP, but the F&I Manager said he is was not allowed to discount that product. It may be their internal policy, which is their prerogative, however, every other dealership in FL, and the country would have worked with me. Therefore, I was not able to get something I wanted, which I could have gotten from any other dealership in FL. My sales person(s), sales manager did a great job and would give them 5 stars. More

Auto shutoff issue I’ve been having an issue with the auto shutoff feature on my TLX since I purchased it (doesn’t restart automatically). The service department has tes I’ve been having an issue with the auto shutoff feature on my TLX since I purchased it (doesn’t restart automatically). The service department has tested out multiple solutions but nothing has worked yet—a little frustrating. Otherwise, their service has been excellent (service advisor Mike Stevens). More

Helpful and easy! Ferman Acura made my car buying experience very easy. They listened to my needs and delivered what I expected. They were extremely helpful in explaini Ferman Acura made my car buying experience very easy. They listened to my needs and delivered what I expected. They were extremely helpful in explaining what each vehicle had to offer. The best part is we were in and out of the dealership within no time. I highly recommend this dealership to all! More

Great Service!! I went into the dealer because my car sustained a flat tire the night before on a Friday. I had no problem being put in as standby on a Saturday. I went into the dealer because my car sustained a flat tire the night before on a Friday. I had no problem being put in as standby on a Saturday. Robert was kind, helpful and professional. No problem with using my road hazard, so left with no charge. I came back in a week for scheduled maintenance and agin Robert and the team were great. More

2015 Acura MDX Service First, I will say I loved this service center for the last 12 years until now, when I traded my 2007 MDX for a 2015 MDX. For 11 years, I took my 2007 First, I will say I loved this service center for the last 12 years until now, when I traded my 2007 MDX for a 2015 MDX. For 11 years, I took my 2007 MDX there for service and was extremely loyal and satisfied. That car was purchased new. Because I loved Acura so much, I upgraded to a certified pre-owned 2015 MDX bought at this dealership in September. I have had this car in for warranty service and for an oil change several times. Each time has been a huge disappointment. The first time, the issues were not fixed because they couldn’t replicate them. They updated the computer system and said everything was good. My car has significant hesitation with acceleration. I was told I needed to change the transmission fluid which should have been done at the 30,000 mile service. When buying a certified pre-owned previously leased car, my assumption is all previous service items should have been done. Well, this didn’t solve the problem. The other issues are the fresh air to recirculated air does not change. It stays in fresh air mode despite what the settings say. They said the computer says it is working properly. Entirely not true when exhaust is coming into the car on recirculated air and when the windows fog up causing zero visibility. Almost got into an accident when the windows fogged up quickly. The rear passengers can control the front ac even when not synced. If the front ac is on high and the rear passengers turn down their ac, the front ac goes down too. And vise versa. I was told it is only the fan which lowers not the air. Clearly you can feel the difference in the air pressure and temperature when this happens. Also, the rear headphones needed replacement. I received 2 different models of headphones. Why? The ones I returned matched. I questioned the working of the computer. Perhaps the computer isn’t working correctly when it says everything is ok and it really isn’t. I was told that if the computer wasn’t working correctly then it would give me false signals such as check engine, etc. and then find nothing wrong. They said that happens 100% of the time. So I questioned, it never works the other way? They said no, 100% of the time when it is not working correctly, it will give false signals. I find it hard to believe a computer malfunctions the same way 100% of the time. Now what really shocked me is they flat out LIED to me. They kept my car for a week so multiple technicians could take my car home to test it out to duplicate the issues. Also, my receipt said the car was road tested regarding the acceleration issue. Well when I picked it up, the odometer only changed by 1 mile. 1 MILE. So now they are untrustworthy as well? I have been a loyal Acura owner since 1997. I am shocked with the recent service at Ferman Acura for my 2015 MDX. I have referred multiple people to this dealership to get what I feel is one of the best cars on the market. I have no idea what has caused the change. Is it because I did not but the car new? It is because it is warranty work? Did the mission or service leadership changed? I was told a week ago the service manager will call to discuss my concerns. Never called. I have a friend who works with the fixed operations VP (Glen) and he was not happy at all with what he was hearing. I was told he will be in touch too. Never called. My family has bought Ferman products exclusively since we moved to Tampa in 2006. We have purchased a Chevy Camero, two Harley Davidson motorcycles, and two Acura MDX’s. All of the service for these products have been at the respective dealer’s service departments as well. I would like to receive a call from someone who has the authority to address and correct these issues. Unless these issues can be remedied, my family will not be purchasing ANY Ferman products in the future. Thank you. More

Amazing Had an amazing experience at this dealership. Wonderful friendly staff. Very family orientated dealership. I would reccomend the dealership to Family Had an amazing experience at this dealership. Wonderful friendly staff. Very family orientated dealership. I would reccomend the dealership to Family ,Friends. Amazing prices and vehicles. More

Great experience When I bought my car it was as is no warranty. Check engine light came on when I was driving it home. They found the problem and fixed it at no cost t When I bought my car it was as is no warranty. Check engine light came on when I was driving it home. They found the problem and fixed it at no cost to me. I worked with multiple people from sales, management, service and financial. Everyone was very friendly and helpful. Sorry for the delay on this survey. I just wanted to make sure the car ran good for a few weeks before I gave my feedback. More

Fantastic service The service department exceeded my expectations. The people are friendly knowledgeable and a pleasure to do business with. It started to rain as I was The service department exceeded my expectations. The people are friendly knowledgeable and a pleasure to do business with. It started to rain as I was leaving and the gentleman went and got the car and brought it to me. That was just another extra perk! More