Maus Acura of North Tampa

new car Transaction would have been more smooth/faster had finance manager been aware of the paperwork prior to signing for the car but otherwise the car is g Transaction would have been more smooth/faster had finance manager been aware of the paperwork prior to signing for the car but otherwise the car is great More

Service review I have gone to this service advisor multiple times for the same battery drainage issue in my vehicle. Instead of looking for the underlying reason why I have gone to this service advisor multiple times for the same battery drainage issue in my vehicle. Instead of looking for the underlying reason why the battery continues to drain every 3 months. They just change the battery and send me in my way I return approx. Every 3 months because the battery dies. Each time the advisor doesnt seem to remember the 3 past times I have been there complaining of the issue. I have to explain the situation everytime. He always seems to have a quick response to my complaints on the vechile. Great service providers I probably just wont go to Todd again. He does not explain anything on the invoice or inspection paperwork. Mike and Ed in service were very professional toward me. More

Happy with RDX service Service was scheduled at convenient time for me. My service specialist checked to see if I needed a ride to work. Driver on shuttle was pleasant and Service was scheduled at convenient time for me. My service specialist checked to see if I needed a ride to work. Driver on shuttle was pleasant and checked in with me to see if I needed a ride back to the shop Mike my service specialist went over my service check and looked through my service record for me to see when next maintenance would be due More

Worst customer service The vehicle we dropped off for service with Mike on 6/1/18 and picked up on 7/17/18. We were told that we had to wait until a vehicle was traded in or The vehicle we dropped off for service with Mike on 6/1/18 and picked up on 7/17/18. We were told that we had to wait until a vehicle was traded in or a customer brought one in that was similar to ours so that we could use the computer in it to help diagnose our car. After receiveng said computer, which we were never notified of, the next claim was that there was something wrong with the valves. The advisor never called with updates. We had to call numerous times in order to get his attention. After calling acura customer service, in less than 48 hours our vehicle was miraculously diagnosed and repaired. The advisor claimed that our vehicle was misfiring because of bad gas. We can't understand how it took 47 days to figure that out. More

This place was great!! This dealership is one of a kind all the way from its leadership down to the sales team making sure you have a good experience when purchasing a vehic This dealership is one of a kind all the way from its leadership down to the sales team making sure you have a good experience when purchasing a vehicle. Thanks to David and Jerame especially for being so personable and not pushy when I was trying to decide on what to buy. We will be back!! More

Scratches on my right passenger door When my car was brought in for repairs, it have no scratches on it. However, when I came to pick up my car last Thursday, July 12, 2018 thank goodnes When my car was brought in for repairs, it have no scratches on it. However, when I came to pick up my car last Thursday, July 12, 2018 thank goodness that I was inspecting the entire vehicle. That's when I found the scratches on the right passenger door. Vinny the person I dealt and spoke with was very apologetic and did everything to correct the problem. So he turned a bad into an excellent experience. Thanks Vinny:) More

Smoothest car buying experience I’ve ever had. From the moment I called and spoke to the sales manager to the sales experience. Everyone was very professional, knowledgeable and courteous. I would From the moment I called and spoke to the sales manager to the sales experience. Everyone was very professional, knowledgeable and courteous. I would definitely refer a friend or family memeber to this dealership More

Never disappointed! From the time you drive up to the service area, you are treated as if EVERYONE is so appreciative of your choosing Ferman. Everyone smiles, greets yo From the time you drive up to the service area, you are treated as if EVERYONE is so appreciative of your choosing Ferman. Everyone smiles, greets you in a friendly tone, and makes sure you are satisfied with your choice. You cannot help but feel appreciated! There is no doubt that I will be using Ferman's service in the future!!! More

Professional and courteous staff Great service. Todd is always willing to go the extra mile to solve any problems that I have. We certainly value loaner car that is shared with us fo Great service. Todd is always willing to go the extra mile to solve any problems that I have. We certainly value loaner car that is shared with us for however long it’s needed!!! Thank you More

A+ Service Alan was super helpful and professional during my entire experience st Ferman. Alan made it extremely easily to work with and helped find the perfect Alan was super helpful and professional during my entire experience st Ferman. Alan made it extremely easily to work with and helped find the perfect car for me!! More