Maus Acura of North Tampa

My goto acura maintenance place I wouldnt trust my aging acuras to any other repair or car shops. This team is firing on all cylinders!! Good bunch of people. Bryan remembers me by n I wouldnt trust my aging acuras to any other repair or car shops. This team is firing on all cylinders!! Good bunch of people. Bryan remembers me by name which is very impressive! More

Process is long The process took longer then needed. Still taking it back muffler was uneven, they fixed it. Now the trim on my trunk was not glued right and I have t The process took longer then needed. Still taking it back muffler was uneven, they fixed it. Now the trim on my trunk was not glued right and I have to take it back once again. Had my car for 2 months it should have been near perfect. I shouldn’t have to keep taking it back. Now can’t see me til next Tuesday so If the trim pops our while I’m driving it doesn’t matter to them. More

Always a good experience!!!! Everyone in the service department at Ferman Acura is always very professional and helpful. I never feel like I’m being pressured to purchase a part o Everyone in the service department at Ferman Acura is always very professional and helpful. I never feel like I’m being pressured to purchase a part or service that is not necessary. I think they are very honest and fairly priced. I would highly recommend them. More

Quality and friendliness is exceptional Have been doing business with Ferman Acura since 2011 for both new car sales and service .Have always been impressed by their friendliness and top no Have been doing business with Ferman Acura since 2011 for both new car sales and service .Have always been impressed by their friendliness and top notch service. I would definitely recommend both the Acura brand and Ferman. More

Lease of 2018 MDX Alan was a joy to work with. He is very knowledgeable of all Acura products. He is very helpful and friendly and has an exemplary personality. He w Alan was a joy to work with. He is very knowledgeable of all Acura products. He is very helpful and friendly and has an exemplary personality. He worked hard to get me my deal which I thought was outstanding. Kudos to Alan! More

Regular maintenance Great job. Everyone is very attentive, friendly and efficient. I like the way they protect the seats with a.cover and of course the car wash is very m Great job. Everyone is very attentive, friendly and efficient. I like the way they protect the seats with a.cover and of course the car wash is very much appreciated. More

Took too long,dirty vehicle Purchased used Lincoln. Salesperson was very pleasant but the process took a little too long. The leather dyeing was done very nicely. However the veh Purchased used Lincoln. Salesperson was very pleasant but the process took a little too long. The leather dyeing was done very nicely. However the vehicle was not cleaned as promised (lipstick on hard surfaces, popcorn pills candy under seats, exterior not waxed, floor mats dirty). I told the salesman that we had to detail it ourselves (this took nearly a full day). The coil pack for plugs was replaced to make engine light turn off but we had to replace plugs & a wheel bearing assembly to make vehicle run properly. Living an hour from dealership made it very inconvenient to keep returning. Had to return to pick up a part but will install at home because we were not informed when it came in & were not given opportunity to fit the installation into our schedule. Very dissatisfied with finance dept representative, Ernest. His desire to sell financing overrode ethics. I was able to save $1100 by using my credit union's financing. Ernest downplayed the value of doing this even showing that other credit unions didn't have good rates and implying that my credit union wouldn't offer a good rate (mine is 2.75%!). We would not choose to work with him again. More

Treats me like family I’m always treated like family at Ferman. I never want to go anywhere else for service or new car sales. They seem more interested customer satisfacti I’m always treated like family at Ferman. I never want to go anywhere else for service or new car sales. They seem more interested customer satisfaction than any other company in town. More

My service experience I always receive prompt first class attention when I bring my ZDX in for service. The servicemen are honest and never try to encourage unnecessary se I always receive prompt first class attention when I bring my ZDX in for service. The servicemen are honest and never try to encourage unnecessary service. More