Maus Acura of North Tampa

Great customer care and service Made an appointment online to bring my 2016 RDX in for service, the air conditioner stopped working. I had just had vehicle in for regular service che Made an appointment online to bring my 2016 RDX in for service, the air conditioner stopped working. I had just had vehicle in for regular service check a few days before and since I had never had a single issue before, I was concerned. When I pulled in to drop car off, I was immediately greeted by Robert Walker my service advisor, who had my car brought back to be looked at. After a short time I was told parts needed to be ordered and that this would take a few days. I was lent a beautiful new RDX and sent on my way. It took a few more days to get parts, Robert was in constant communication with me about the status of my car the entire time. When I arrived to pick up my RDX, Robert was very thorough in explaining to me what was done to fix it, he also made sure It was wased & cleaned inside and out. Nobody likes the inconvenience of losing air conditioner in August in Florida, but these things happen and I was very pleased with the overall care I received. More

Service work on my Accura As always, Todd was expecting me upon arrival and allowed me to clarify my exact concerns. He kept in touch during the process, kept all promises, an As always, Todd was expecting me upon arrival and allowed me to clarify my exact concerns. He kept in touch during the process, kept all promises, and made me feel very comfortable during it all. Technicians were also awesome and I was pleased with all work. More

Good experience Purchased a new RDX and was very pleased with my experience. All staff were helpful and attentive. I did not feel pressured and all my questions were Purchased a new RDX and was very pleased with my experience. All staff were helpful and attentive. I did not feel pressured and all my questions were answered in a timely manner. More

Miscommunication Bought the car and thought nothing was wrong with it comes to find out the passenger speaker is broken and a control arm is broken and the CD player d Bought the car and thought nothing was wrong with it comes to find out the passenger speaker is broken and a control arm is broken and the CD player doesn’t work at all More

Routine oil change, tire rotation As always the service department gets me in and out in the time promised. Communication is very good as the work is performed. The waiting area is ple As always the service department gets me in and out in the time promised. Communication is very good as the work is performed. The waiting area is pleasant. More

Great ...as usual The crew provides great service! I am always met with a smile. They're attentive to my concerns with my MDX. I would totally recommend Ferman on Flori The crew provides great service! I am always met with a smile. They're attentive to my concerns with my MDX. I would totally recommend Ferman on Florida for a vehicle purchase. More

Service With Care Thanks Service team at Ferman Acura is always spot on. They're very attentive to their customer and strive to provide excellent service. They explain Thanks Service team at Ferman Acura is always spot on. They're very attentive to their customer and strive to provide excellent service. They explain everything and present it to you in a very understandable way. Robert has been my Advisor for several times now and he is always professional, honest, and seems to genuinely care about his customers. Brian Anderson is also a credit to the entire service area and gives you reliable advise. More

Great dealer. Great salesman. Great experience. Very easy. Very fast. Very honest. What I was told was exactly what I received. I normally have a hard time recommending a car dealer. I highly recomm Very easy. Very fast. Very honest. What I was told was exactly what I received. I normally have a hard time recommending a car dealer. I highly recommend Fernan! More

Awesome Service Dept. Bryan is the best service advisor I have ever have. He's been taking great care of my service need since 2012 and he's always professional, honest, a Bryan is the best service advisor I have ever have. He's been taking great care of my service need since 2012 and he's always professional, honest, and courteous every time. With service advisor like that, why goes to anywhere else? Thank you Bryan. More

Great Service Mike was our service advisor and was extremely accommodating. He mediated for us to have small dings removed from our vehicle. He communicated to us Mike was our service advisor and was extremely accommodating. He mediated for us to have small dings removed from our vehicle. He communicated to us each step of the process and were very pleased how the service was expedited. We use Ferman Acura to service both of our vehicles. We will eventually purchase the new RDX and are confident to be well taken care of my their Service staff. More