Maus Acura of North Tampa

Best customer service I have had in a long time! My MDX had some major computer issues causing the vehicle to be in and out of the shop… Mostly in… Over the course of the last eight months. Not only My MDX had some major computer issues causing the vehicle to be in and out of the shop… Mostly in… Over the course of the last eight months. Not only did Furman Acura provide me a loaner car they also brought it to me several times when I needed it. In addition because we lease the vehicle they actually paid my lease payment for me for three months. It was the right thing to do and they never questioned it when I talked to them about it. Still having trouble with the car still working with Furman but I know they’re going to get it right! More

Repair Work performed was done in a timely and efficient manner. Waited while vehicle was in the service department and they finished in a timely manner. Work performed was done in a timely and efficient manner. Waited while vehicle was in the service department and they finished in a timely manner. More

Great service. Quick and easy. Thanks to Austin Barrett and John Rebello at Ferman Acura for making the transaction quick and easy. Always helpful and informative. No high pressure Thanks to Austin Barrett and John Rebello at Ferman Acura for making the transaction quick and easy. Always helpful and informative. No high pressure sales tactics. Thanks guys! More

Purchasing SUV Joseph was very professional and knowledgeable of the SUV we purchased. Customer service is extremely important to us and he was on top of things, Joseph was very professional and knowledgeable of the SUV we purchased. Customer service is extremely important to us and he was on top of things, More

Good service As usual, the service department was efficient and thorough. Todd kept me informed of what was needed. I have always had my car serviceed at Ferman As usual, the service department was efficient and thorough. Todd kept me informed of what was needed. I have always had my car serviceed at Ferman and have always been pleased. More

A1 Service Quick, efficient, and I they took a real interest in my vehicle. I got there a little early but they got my vehicle in right away and finished it off Quick, efficient, and I they took a real interest in my vehicle. I got there a little early but they got my vehicle in right away and finished it off with a car wash. More

Average Too many discrepancies between the quoted price on the phone, price when you get there, whats on the web site and what you get charged. Todd is not a Too many discrepancies between the quoted price on the phone, price when you get there, whats on the web site and what you get charged. Todd is not as wonderful as everyone is saying on here. However, the rest of the service advisors I dealt with there (there are three others I believe ) have all been wonderful and helpful. They alone get five stars! More

Seamless Mike is amazing and makes it a seamless process, always professional and courteous. The restrooms are always clean and the waiting area is comfortable Mike is amazing and makes it a seamless process, always professional and courteous. The restrooms are always clean and the waiting area is comfortable. Thanks More

Did do what they said My service went extremely fast, this is a good thing except when I asked the service manager if my car was washed he said yes. Unless it dryed in 5 mi My service went extremely fast, this is a good thing except when I asked the service manager if my car was washed he said yes. Unless it dryed in 5 minutes, it wasn’t done. Not a big deal except for what else didn’t they do that they said they did and charged me. More

Services Excellent service. My service specialist was courtesy and my service was on time. The technican fixed my on my car bumper (it had a small dent) wit Excellent service. My service specialist was courtesy and my service was on time. The technican fixed my on my car bumper (it had a small dent) without charging me. I am most greatful More