Maus Acura of North Tampa

Always Great Service The service department attendants always provide great service. They sometimes go above and beyond what I expect and are always friendly. I would defi The service department attendants always provide great service. They sometimes go above and beyond what I expect and are always friendly. I would definitely recommend to others. More

Ok experience Acura is a luxury car, the new sales manager David needs to understand that he is not selling “used” cars to long time Acura Car drivers. Please be ho Acura is a luxury car, the new sales manager David needs to understand that he is not selling “used” cars to long time Acura Car drivers. Please be honest to your customers and you will never have an issue. We really miss Gray he was the best. If it wasn’t for Mike the new GM and Austin this would have been a bad experience. More

2019 RDX purchase Made the purchase convenient and easy. Salesman, Finance support was outstanding. They came in on their day off to make things happen. Everyone was Made the purchase convenient and easy. Salesman, Finance support was outstanding. They came in on their day off to make things happen. Everyone was friendly, courteous and went out of their way to make things work out. Great service!" More

Oil change Great customer service. Nice and comfortable waiting area. Michael was very easy to work with and all of the staff are pleasant and very friendly. Great customer service. Nice and comfortable waiting area. Michael was very easy to work with and all of the staff are pleasant and very friendly. More

Service I had a great experience. Todd was EXTREMELY helpful and very nice. His customer service skills were amazing. I would highly recommend him to others. I had a great experience. Todd was EXTREMELY helpful and very nice. His customer service skills were amazing. I would highly recommend him to others. More

Worst customer service The vehicle we dropped off for service with Mike on 6/1/18 and picked up on 7/17/18. We were told that we had to wait until a vehicle was traded in or The vehicle we dropped off for service with Mike on 6/1/18 and picked up on 7/17/18. We were told that we had to wait until a vehicle was traded in or a customer brought one in that was similar to ours so that we could use the computer in it to help diagnose our car. After receiveng said computer, which we were never notified of, the next claim was that there was something wrong with the valves. The advisor never called with updates. We had to call numerous times in order to get his attention. After calling acura customer service, in less than 48 hours our vehicle was miraculously diagnosed and repaired. The advisor claimed that our vehicle was misfiring because of bad gas. We can't understand how it took 47 days to figure that out. More

new car Transaction would have been more smooth/faster had finance manager been aware of the paperwork prior to signing for the car but otherwise the car is g Transaction would have been more smooth/faster had finance manager been aware of the paperwork prior to signing for the car but otherwise the car is great More

Recent service Last minute service was needed. Everyone was very accomodating. Quality loner car provided. Service was completed for less than expected price. Great Last minute service was needed. Everyone was very accomodating. Quality loner car provided. Service was completed for less than expected price. Great communication from Todd. More

Service review I have gone to this service advisor multiple times for the same battery drainage issue in my vehicle. Instead of looking for the underlying reason why I have gone to this service advisor multiple times for the same battery drainage issue in my vehicle. Instead of looking for the underlying reason why the battery continues to drain every 3 months. They just change the battery and send me in my way I return approx. Every 3 months because the battery dies. Each time the advisor doesnt seem to remember the 3 past times I have been there complaining of the issue. I have to explain the situation everytime. He always seems to have a quick response to my complaints on the vechile. Great service providers I probably just wont go to Todd again. He does not explain anything on the invoice or inspection paperwork. Mike and Ed in service were very professional toward me. More

Happy with RDX service Service was scheduled at convenient time for me. My service specialist checked to see if I needed a ride to work. Driver on shuttle was pleasant and Service was scheduled at convenient time for me. My service specialist checked to see if I needed a ride to work. Driver on shuttle was pleasant and checked in with me to see if I needed a ride back to the shop Mike my service specialist went over my service check and looked through my service record for me to see when next maintenance would be due More