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Maus Nissan

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.6
3,427 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,427 reviews

July 20, 2021

The vehicle is running well and repaired in a timely manner. I believe the repair cost was a bit too high. Recommend offering a loner for work taking x number of hours. More

by Placeresw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
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Jul 21, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Placeresw! We appreciate your trust, and we thank you for taking the time to leave us a review. We do have loaner vehicles, but their supply is limited, so it depends upon availability. However, we do have a courtesy shuttle, and can do pick-up and drop-off services, as well. We are very pleased that you are so happy, and we look forward to serving you again, and for years to come. So please let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 20, 2021

Main reason would be for the random service upsells they always vary from visit to visit. They do t even match the website or service manual. Dented scratch left on my hood. Feel like every time I come t More

by emonogy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mary Boulahanis
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2021 -

Maus Nissan responded

Emonogy, we can see that you are upset, and apologize if you've had a bad experience. We would like to have a Service Manager reach out to you, and see what we can do to make things right. Unfortunately, there is not enough contact information in your post to call you. Please contact me directly, and I will be happy to help address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 20, 2021

As always, Awesome service! Can’t say it enough. From the time I walk in until the time I leave. Mary was great and you guys never disappoint. More

by gregschreiber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Greg! We appreciate your continued trust, and we thank you for taking the time to leave us a review. Mary does an amazing job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come. Please let us know if there is ever anything we can do for you! Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 20, 2021

Fabulous system for ease of checking in and an amazingly nice staff. I would highly recommend your facility to friends and family. I truly appreciate the kindness I received. More

by sfinch1214
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
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Jul 21, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, sfinch1214! We appreciate your continued trust, and we thank you for your recommendation. We are very pleased that you are so happy, and we look forward to serving you again, soon. Please let us know if there is ever anything we can do for you! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 19, 2021

Got ripped off! Sold us a used car for more than a what new one costs without even showing us a new one or giving us that option! Not happy!!! More

by enhanced2000
Price
Recommend Dealer
No
Employees Worked With
Drew Ruggiano
Other Employees : Aldo Rrethatakaj
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Jul 21, 2021 -

Maus Nissan responded

enhanced2000, we can see that you are upset, and apologize if you've had a bad experience. We would like to have a Manager reach out and see if there is anything we can do to make things right; however, there is not enough contact information in your post to be able to reach out. Please call me directly, and I will be happy to help address your concerns. Thank you for bringing this to our attention, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 19, 2021

Very bad experience. Could not reach service advisor after 7 attempts. Charged $180 for diagnostics. 2009 Murano Driver’s door wouldn’t open. Maus proposal to fix was $2,600. Car returned to me with gr More

by jparadise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mary Boulahanis
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 21, 2021 -

Maus Nissan responded

JParadise, we can see that you are upset, and apologize if you've had a bad experience. I spoke to service about this case, and was informed that the quote you were given was for a 'worse-case scenario' if the door panel were to also break during repair, and need replacing, which we thought likely- given the nature of the damage to your door. We certainly apologize if there was any grease left behind, and we'll be happy to clean that up for you. We will have a Service Manager reach out to you, and see what else we can do to make things right. Thank you for brining this to our attention, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

Jul 21, 2021 -

jparadise responded

Worst case was never mentioned to me. I was told the door panel would be destroyed during the repair. The absurd cost I was told exceeded the value of the vehicle. I didn’t believe what I was told (a cost of $2,600 to repair a door that wouldn’t open) so called another dealer for 2nd opinion. They said they could get into the door without destroying the panel. They repaired my door yesterday for the $1,400 that they had quoted including a new lock/actuator assembly. Not sure what to say. Maus really let me down.

July 19, 2021

Terrible service. Over 2 hours for an oil change. Bad attitude from the staff when questioned why it took so long. Shame because the sales side are so good. More

by liam.handford617
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don’t remember
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Jul 21, 2021 -

Maus Nissan responded

Liam, we can see that you are upset, and apologize if you've had a bad experience. We take our customer's experience very seriously, and want to learn more about your visit. We will have a manager reach out to you as soon as possible. In the meantime, if you have any other questions, please contact me directly, and I will be happy to help address your concerns. Thank you for bringing this to our attention, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287)

July 19, 2021

I am very satisfied with the service at maus Nissian michael Borgo is an excellent mechanic. He has always done a great job. Not once have I ever had a problem that wasn’t corrected the first time More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Report | Print
Jul 21, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Mike! We appreciate your trust, and we thank you for taking the time to leave us a review. Borgo does an amazing in the shop- thanks for recognizing him! We are very pleased that you are so happy, and we look forward to serving you for years to come. Please let us know if there is ever anything we can do for you! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 19, 2021

Tiffany is the best service advisor. I’ve been getting service every 6 months. I always ask for Tiffany because she always detailed. They call with reminders. More

by Pat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
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Jul 21, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Pat! We appreciate your continued trust, and we thank you for taking the time to leave us a review. Tiffany does an amazing job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come. Please let us know if there is ever anything we can do for you! Thank you for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 18, 2021

No one listens and JD in finance was rude and kept on interrupting me when I had questions. I WILL NEVER BUY A CAR FROM MAUS AGAIN More

by Kirwoodward25
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jaryd Gerhart
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean Ginley, Jovannie Jimenez, JD Castle, Demetrios Klindonas, George Kazary
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Jul 21, 2021 -

Maus Nissan responded

kirwoodward25, we can see that you are upset, and apologize if you've had a bad experience. We would like to have a Manager reach out and see if there is anything we can do to make things right; however, there is not enough contact information in your post to be able to contact you. Please call me directly, and I will be happy to help address your concerns. Thank you for bringing this to our attention, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

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