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Maus Nissan

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.6
3,427 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,427 reviews

July 14, 2021

Great people!! Everyone there is always so friendly, it’s always a pleasure going in there. Would definitely recommend Maus Nissan to friends and family. More

by Irishgirlcrazy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Castle, Chad Wyszynski
Report | Print
Jul 15, 2021 -

Maus Nissan responded

Thank you for visiting us at Maus Nissan, Irishgirlcrazy! We appreciate your continued trust, and we thank you for your recommendation! Please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

July 14, 2021

Friendly staff, clean & stylish waiting area. Didn't over pressure you to buy more then what you came for. Upfront pricing for possible future needs of your car. More

by Agent_99x
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Report | Print
Jul 15, 2021 -

Maus Nissan responded

Thank you for visiting us at Maus Nissan, Agent_99x! We appreciate your trust, and we thank you for the 5-Stars! We are very pleased that you are so happy, and we look forward to serving you again, soon. Please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

July 14, 2021

Cam and my service advisor were outstanding. Good service and professional. Nissan versa 2012. Thank you. Dear Maus jr, it would be nice to offer a coupon for repair. More

by Djlindajean
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anyela Martinez
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Jul 15, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Djlindajean! We appreciate the opportunity to earn your trust, and we thank you for taking the time to leave us a review. Anyela and Cam both do a fantastic job taking care of our guests- thanks for recognizing them! We are very pleased that you are so happy, and we look forward to serving you again, soon. And now that you're back in our database, you'll start receiving emails with coupons for specials as they arise! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

July 13, 2021

Thank you for great service! From check-in to finish was a breeze! Thank you also for very friendly, caring and knowledgeable employees!! I always recommend Maus Nissan to everyone! You can’t be beat!! More

by Happy Service
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Bentley, Lance Johnson, Tiffany Norori
Report | Print
Jul 13, 2021 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan! We appreciate your trust, and we thank you for your recommendation. Please let us know if there is ever anything we can do for you! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 12, 2021

Purchase a car from them less then a year ago. Got a tire warranty with it and 8k miles later got a nail in the tire. Took the car in for the service they said sorry the tires are original to the car and we More

by CSEKERES28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tiffany Norori
Report | Print
Jul 12, 2021 -

Maus Nissan responded

CSEKERES28, we can see that you are upset, and apologize if you had a bad experience. We will have a Service Manager to reach out to you; however, we will need more contact information than is included in your post. Your satisfaction is very important to us. Please call me directly, and I will be happy to help address your concerns. Again, we apologize for your frustrations regarding your tire, and we will get to the bottom of your situation. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

Jul 12, 2021 -

CSEKERES28 responded

I purchased my 2014 Sentra in February 2020 from your dealership. At the time I purchased the tire and rim warranty just in case my daughter did something. She has brought it in for service since then and this past week she got a nail in the tire. When she brought it in she was told they would not cover the tire because the car still had the original tires. That is not our fault you sold us a car with the original ties. When she has brought the car in for service no one has said anything about the tires needed to be replaced because if they had we would have done it. She purchased the new tires and while there she was asked if she wanted the car serviced and she said yes. When she went to pick the car up the bill was over 1300. Nothing was told to her about the coast until the end. I have purchased 9 cars from your dealership and after this experience I do not think I would ever purchase another car from you. I will also make sure I tell everyone not to purchase from you as you don’t stand behind the warranty that you sell.

Jul 12, 2021 -

Maus Nissan responded

We do apologize for your frustrations, but I must reiterate, this review system does not give us your name, the vehicle's VIN, or any other contact information. Please contact me directly, and I will be happy to help address your concerns. If calling does not work for you, email me instead. Again, we're very sorry that you are going through this. Have a blessed day. - Paul DaRocha, Loyalty Manager, phone: 727-999-MAUS (6287) ext. 1138, email: pdarocha@mausfamilyauto.com

July 12, 2021

Anyela Martinez was my service advisor for my visit on 7/10/21. She was super courteous and an absolute pleasure to deal with. She made sure my car was taken care of even though she was super busy. Her mu More

by Kelly.kris
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anyela Martinez
Report | Print
Jul 13, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Kelly! We appreciate your trust, and we thank you for taking the time to leave us a review. Anyela does a phenomenal job taking care of our guests- thanks for recognizing her! We are overjoyed that you are so happy, and we look forward to serving you again, for years to come! Please let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 12, 2021

Anyela was very professional, friendly, caring and very knowledgeable, we truly appreciated and enjoyed working with her. It has been a pleasure to be able to provide this sincere feedback. More

by mrsaqua@brighthouse.com
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anyela Martinez
Report | Print
Jul 13, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, mrsaqua! We appreciate your trust, and we thank you for taking the time to leave us a review. Anyela does an amazing job taking care of our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you for years to come! Please let us know if there is ever anything we can do for you. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 12, 2021

I was charged 20,000 for a car that was ticked with a 13,000 price tag. I was lied to, so I didn't check the paperwork. My fault. My son really likes the car, so we are keeping it. But I will not ever re More

by knnethcoffman28
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Drew Ruggiano
Other Employees : Drew, Patrick Hennagir
Report | Print
Jul 12, 2021 -

Maus Nissan responded

Mr. Coffman, we can see that you are upset, and apologize if you feel as though you've had a bad experience. We will have a manager reach out to you as soon as possible to see what can be done to help. I took a look at your deal, and it looks like the price of the car, plus tax, tag, and fee, all add up to exactly what was originally discussed. The difference appears to be in the extended service contracts/policies that were elected in Finance. If you have any additional questions, please do not hesitate to contact me directly, and I will be happy to help address your concerns. Thank you for bringing this to our attention, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 12, 2021

Punctual service nice advisors I purchased two trucks and have no complaints.The mause care is nice would recommend a friend to purchase a vehicle there. More

by NICKD0485
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson, Savanna Bollinger
Report | Print
Jul 13, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, NICKD0485, and thank you for BOTH of your truck purchases! We sincerely appreciate your continued trust, and we thank you for your recommendation! We are overjoyed that you are so happy with your experiences here, and we look forward to serving you again, for years to come! Please let us know if there is ever anything we can do for you! Thank you for being such an important part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

July 11, 2021

Overall very good service from service writer. Shop is fair. Last time it took 3 trips to diagnose my current problem of bad tire pressure sensor More

by Brentqahl0014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Report | Print
Jul 12, 2021 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Brentqahl0014! We appreciate your trust, and we thank you for your feedback. We apologize for your frustrations, as our goal is to always fix it right the first time; however, we will need more information than is in this post to be able to reach out to you. Please contact me directly, and I will be happy to help address your concerns. Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

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