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Maus Nissan

New Port Richey, FL

4.6
3,425 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,425 reviews

March 26, 2021

All I can say is they are always so pleasant, very attentive, I am very pleased on how they really take time and care. They do not pressure you. More

by DMCDONALD1965
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Castle, Katrina Atkinson
Jul 08, 2021 -

Maus Nissan responded

Thank you for visiting us at Maus Nissan, DMCDONALD1965! We appreciate your trust, and thank you for the 5-Stars! Please let us know if there is ever anything we can do for you. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

March 25, 2021

It took 2 1/2 hours to have a maintenance visit. Ridiculous! My appointment was at 10:30 and left at 2. No one kept me updated. I had to inquire after 1 1/2 hours myself! More

by Vtrudelle1956
Recommend Dealer
No
Employees Worked With
Savanna Bollinger
Mar 26, 2021 -

Maus Nissan responded

We can see that you are upset, and apologize for your frustrations. Normally, we have our advisors update our guests regularly, so we will be looking into what happened with your visit. A service manager will reach out shortly, but in the meantime, if you have any other questions, please do not hesitate to contact me directly, and I will be happy to address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

March 24, 2021

Completed work as ordered and in a timely manner. Kept updated as work was completed. Very easy to schedule. From start to finish it was a great experience. More

by CDub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
March 24, 2021

Great staff. They were more than helpful. Bought my new car yesterday. Colby, Aldo and Dan are the best. Nick in finance did a great job too. I went back today and was shown how to use all the features in More

by INDIANWIN20010
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Rrethatakaj, Colby Matthews, Nick Bentley, Daniel Utrobin
March 24, 2021

Service was fast and professional. Employees were helpful and courteous. I would recommend Your dealership to anyone that is in the market for a new or used car. More

by SHEILAKOTH
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 24, 2021

IWe have to say that the car buying experience was the best. There wasn’t department and employee that was not at the excellent level. personality plus!!! Working for the customer 100 percent!!! More

by SLATERBROWNE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ruggiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Colby Matthews
March 24, 2021

Tiffany was helpful.Car service was good. But felt Tiffany was helpful. Car service was good. But felt unsafe being there because they are not enforcing the mask mandate & social distancing. Staff wer More

by Glaiz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Neil Zielinski
Mar 25, 2021 -

Maus Nissan responded

Glaiz, we can see that you are upset, and apologize if you've had a bad experience. We would like to learn more about your visit, but need more information to contact you. To your point, we are following all mandates, encourage social distancing, and require staff to wear masks, but please feel free to call me directly if you have any additional questions, and we will be happy to help address your concerns. Thank you for bringing this to our attention, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

March 23, 2021

Great service great customer service I will recommend it to anyone they call me on time they took care of all my issues love it More

by Dallyannette1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie Aguayo
March 23, 2021

Fast and courteous service immediately upon our arrival. Very nice waiting area with plenty of refreshments. No problems or concerns during our time at the dealership. More

by ljhall74
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anyela Martinez
March 23, 2021

Service department is amazing! Quick response for appointments. Greeted immediately upon arrival by valets in service area. John Thorne is so professional and helpful that it makes it a pleasant expe More

by Cortney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
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