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Maus Nissan

New Port Richey, FL

4.6
3,423 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,423 reviews

December 31, 2020

My experience was great anyela the service advisor was diligent and kept me in formedthroughout the process also handled my first visit and warranty work concisely More

by Gusbet13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anyela Martinez
Feb 01, 2021 -

Maus Nissan responded

Gusbet13 we appreciate the review and more importantly the business! We are ready to help you when you are ready,. l

December 31, 2020

Larry. The salesperson and JD, the financial manager were great. My wife and I went to the dealership after doing searches and researching the Nissan Armada. This dealership had exactly what we were looking More

by MR_AIR_FORCE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry - Sales. JD- finance, JD Castle, Colby Matthews
Feb 01, 2021 -

Maus Nissan responded

Mr_Air_Force thanks for the business and glad we made buying a car a great experience!

December 31, 2020

I came into the service department on 12/16 Tiffany helped me. She was very courteous and professional. Very happy with her excellent experience and great service More

by Katrinabelding
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Feb 01, 2021 -

Maus Nissan responded

Katrina thanks for the kind words and the business! We are ready when you need us again!

December 31, 2020

$145 for light bulb installation is absolutely insane. But my advisor was great! Dealership could be better about enforcing mask but overall it was good More

by dustin.perry1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Anyela Martinez
Jan 09, 2021 -

Maus Nissan responded

Dustin, we appreciate you for taking the time to leave us a review. We can have a service manager reach out to you to explain the charges on your ticket, but just looking at it to make sure there is nothing blatantly wrong- everything actually seems very fair: all of your headlight bulbs, and your fog light bulbs, were replaced, and they only charged for half of the time for labor recommended by the manufacturer! We do our best enforcing masks, and following all recommended safety guidelines, but we can always do a better job. Thanks again for your feedback, and have a very blessed day! - Paul DaRocha, Loyalty Manager

December 31, 2020

It is always very easy to make an appointment for service and get in and out. I was comfortable with everyone wearing masks and social distancing. More

by pamsekeres
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
Feb 01, 2021 -

Maus Nissan responded

Pam thanks for the business and glad to hear that we made you feel comfortable!

December 31, 2020

Will certainly return for any future work. Everyone was extremely polite, nice and helpful. I would recommend this location to any other Nissan owner. Lance Wallace was very helpful and explained everythi More

by greywolf212000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
Feb 01, 2021 -

Maus Nissan responded

Thanks for the business and the positive review!

December 31, 2020

Other than missing a cap on a tire valve, everything was good! John was friendly and super efficient! Plenty of seats to wait in and everyone was welcoming! More

by SIXTY.IN.3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
Feb 01, 2021 -

Maus Nissan responded

Sixty.In.3 Thanks for the business and the review. Sorry we missed the valve stem cover.

December 31, 2020

Always a great experience when I visit these guys. Great customer service and superior work ethic. Definitely recommended on all levels and aspects. Superior quality More

by Xel3na
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
Feb 01, 2021 -

Maus Nissan responded

Glad we meet your expectations!

December 30, 2020

Quick and easy. Updated me along the way. I’ll keep coming back for sure! Nothing beats having it done right the first time! They have even offered a ride home or to work! More

by zuluguardian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul DaRocha
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JD Castle, Tiffany Norori
Feb 01, 2021 -

Maus Nissan responded

Glad we got it right the first time with you! Can't wait to see you back!

December 29, 2020

Very professional and thorough customer service. On a recent maintenance visit, it was discovered a maintenance technician had signed off a maintenance task at last scheduled service, but signed it off a More

by Slim63
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Feb 01, 2021 -

Maus Nissan responded

Slim63 we are stoked we met and exceeded your expectations ! We are ready when you need us again!

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