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Maus Nissan

New Port Richey, FL

4.6
3,423 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,423 reviews

December 18, 2020

Would not honor coupon i had from another nissan dealer for oil change. The times i came in for service prior I was able to use coupon this time the advisor did not allow me. He took off $10 but it still More

by jboe101
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
I dont remember who the advisor was.
Dec 29, 2020 -

Maus Nissan responded

Jboe101, we can see that you are upset, and apologize for your frustrations; however, I think this was a simple misunderstanding. We do, in fact, honor all manufacturer and dealer coupons; however, we are a full synthetic shop, so when matching ads for oil changes that use conventional oils, we allow for a comparable discount. If you have any more questions, please don't hesitate to contact me, and I will be happy to help. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS ext. 1138

December 17, 2020

The service department was speedy and courteous. I had a warrant item and they were able to replace the part and find a way to wave the $100 deductible! More

by josh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson, Jeremy Kettels
Feb 16, 2021 -

Maus Nissan responded

Josh we are glad that we met your service needs! We are ready to serve you again when you need us! Have a blessed day! Paul DaRocha Owner Loyalty Manager pdarocha@mausfamilyauto.com

December 16, 2020

John T is my guy for service. Always courteous and knows his stuff. Always quick and easy with the car”s service needs. Always satisfied with the service department. More

by Coleman9842
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
Feb 16, 2021 -

Maus Nissan responded

Coleman9842, John is one of our best and he is appreciative of the kind words! We are ready to serve you again when you need us! Have a blessed day! Paul DaRocha Owner Loyalty Manager pdarocha@mausfamilyauto.com

December 16, 2020

Christian Baja is the best sales rep! Excellent customer service and works hard for your sale. Service takes good care of you and even washes your car!! More

by jfletcher.5977
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson, Lance Johnson, Tiffany Norori, John Thorne, Jeremy Kettels, Sebastian Richards, Kayla Bankert
Feb 16, 2021 -

Maus Nissan responded

jfletcher.5977 thanks for the review and business! We are ready to serve you again when you need us! Have a blessed day! Paul DaRocha Owner Loyalty Manager pdarocha@mausfamilyauto.com

December 16, 2020

I am not sure of her name name but on 12/7/2020 at 2:PM I am not sure of her name name but on 12/7/2020 at 2:PM I was taken in to My Serice Rep. She was Cheerey and I could tell she knew her Stuff about M More

by det1013
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Feb 16, 2021 -

Maus Nissan responded

det1013 we appreciate the business and review! We are ready to serve you again when you need us! Have a blessed day! Paul DaRocha Owner Loyalty Manager pdarocha@mausfamilyauto.com

May 01, 2021 -

det1013 responded

OK

May 01, 2021 -

det1013 responded

Great Serice. Staff was Very Frendly. No Push Sales Person ! This is the third Car I have Purchase from Maus Nissan !

December 15, 2020

Can’t complain. Had a problem with my Nissan Titan I bought at Ferman Chrysler. They turned me away and Mays Nissan not only helped me but gave me a loaner for something g I didn’t even buy from them. I More

by jsawyer0617
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
John Thorne
Feb 16, 2021 -

Maus Nissan responded

jsawyer0617 thanks for the 5 star review! We are ready to serve you again when you need us! Have a blessed day! Paul DaRocha Owner Loyalty Manager pdarocha@mausfamilyauto.com

December 15, 2020

The service department technicians do not fix the problems that are addressed. They tell you something is fixed, but its not. Very inconvinient and time consuming to have to go back for a second time More

by mac42503
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Katrina Atkinson
Dec 15, 2020 -

Maus Nissan responded

Mac42503, we are very disappointed to see this. We would like to have a service manager reach out to you; however, there is not enough information in your post to be able to call you. Please contact me personally, and I will be happy to help address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

December 15, 2020

From start to finish Colby and JD took great care of me. I ended up leaving with more then I originally anticipated. They where knowledgeable and got me exactly what I wanted. Best dealership that I have vi More

by IMCTIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JD Castle, Colby Matthews
Feb 16, 2021 -

Maus Nissan responded

IMCTIER thanks for the opportunity! We are ready to serve you again when you need us! Have a blessed day! Paul DaRocha Owner Loyalty Manager pdarocha@mausfamilyauto.com

December 15, 2020

I’m still having problems with my brakes now when I’m backing out of my driveway they are making that noise witch sound metal on metal More

by sfususe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mary
Feb 16, 2021 -

Maus Nissan responded

sfususe please if you have not reached out to us about this do so so we can get this fixed for you! We are ready to serve you again when you need us! Have a blessed day! Paul DaRocha Owner Loyalty Manager pdarocha@mausfamilyauto.com

December 15, 2020

In light of covid. I would have liked to have seen more safety measures in place. Otherwise good service. I can’t remember who my service person was but it was a female More

by DWN1404
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Feb 16, 2021 -

Maus Nissan responded

DWN1404 thank you for the online review! We are ready to serve you again when you need us! Have a blessed day! Paul DaRocha Owner Loyalty Manager pdarocha@mausfamilyauto.com

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