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Maus Nissan

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.6
3,423 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,423 reviews

December 11, 2020

Excellent customer service. Very prompt and knowledgeable. The waiting area was very clean and set up nicely to stay busy while I waited for my car to be complete. More

by Sam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Report | Print
Feb 16, 2021 -

Maus Nissan responded

Sam thanks for the 5 star review! We are ready to serve you again when you need us! Have a blessed day! Paul DaRocha Owner Loyalty Manager pdarocha@mausfamilyauto.com

December 11, 2020

Always wonderful and a good visit. Katrina always makes sure I'm in and out quick. She's incredibly nice and helpful! Thank you for helping! More

by natedchapman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Report | Print
Feb 16, 2021 -

Maus Nissan responded

natedchapman thanks for the 5 star review! We are ready to serve you again when you need us! Have a blessed day! Paul DaRocha Owner Loyalty Manager pdarocha@mausfamilyauto.com

December 11, 2020

I got service my Anyela Martinez. She is the best !!! In every sense of the words. She was very courteous and friendly. She deservice a pay raise. More

by pacrod54
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anyela Martinez
Report | Print
Feb 16, 2021 -

Maus Nissan responded

pacrod54 thanks for the 5 star review! We are ready to serve you again when you need us! Have a blessed day! Paul DaRocha Owner Loyalty Manager pdarocha@mausfamilyauto.com

December 10, 2020

Maus Nissan has the best customer service! They are efficient and always follow up after a service. You will never feel pressured at Maus Nissan. I will definitely recommend everyone I know to this dea More

by Breannadebellonia
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Report | Print
Dec 26, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Breanna! We appreciate your continued trust, and we thank you for taking the time to leave us a review. All our staff are dedicated to providing each guest with a truly exceptional experience, and Katrina is no exception- thank you for recognizing her! We are very pleased that you are so happy, and we look forward to serving you, and any one you reccomend, for years to come! Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

December 10, 2020

Worst 1st time car buying experience possible!!! I will never be back to buy another vehicle from here again. Had to bring my car back to have the paint fixed only to damage it more when picking it up. Wis More

by T
Recommend Dealer
No
Employees Worked With
Armando Marrero
Report | Print
Dec 14, 2020 -

Maus Nissan responded

T, we can see that you are upset, and apologize if you've had a bad experience. A manager will be reaching out to you to see if there is anything we can do to make this right for you. If you have any other questions, please contact me personally, and I will be happy to help. Thank you for bringing this to our attention, again, we're so sorry you're going through this. Have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

December 10, 2020

Very bad service just give a report and car wash and change oil prices 194$ not repair any things Loka Nissan clear water only 50$ More

by Nagyn.hanna
Customer Service
Price
Recommend Dealer
No
Employees Worked With
Katrina Atkinson, Lance Johnson, Tiffany Norori
Report | Print
Dec 12, 2020 -

Maus Nissan responded

Nagy, we can see that you are upset, and apologize if you've had a bad experience. I think a misunderstanding took place. When you brought your 2006 Nissan Murano in for service, you explained that you wanted an oil change, and for us to check on problems with your horn and airbag light. Unfortunately, your vehicle was out of warranty, so we explained that we could diagnose the vehicle for a fee, and that if you chose to get the repair done here, we would apply that fee to the cost of repair. After the diagnostics and the oil change were performed, you were given an estimate, but declined the repair. You were still charged for the oil change and the diagnostics. Normally, we would allow for 30 days for you to come back and get the repair completed, and still have the diagnostic fee credited to the cost of repair, but in order to help you out in this instance, we will allow for up to 60 days from the date of your visit to come back and get the repair completed and have the diagnostic fee apply. We hope this helps! If you have any other questions, please contact me personally, and I will be happy to address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

Dec 25, 2020 -

Nagyn.hanna responded

That is not a solution you take 194$ for change oil and car wash and the report I-am not asking for car wash I asking for repair !!!!! Back to me my money And I will give you your report not need it.

December 10, 2020

I recently visited the Nissan of New Port Richey location. My salesman Dillon was knowledgeable and friendly and very professional. Bought 3 cars one for every family member in 6 months. For the be More

by RTAND4KIDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew Ruggiano
Other Employees : Nick Bentley, Dillon Bishop
Report | Print
Dec 26, 2020 -

Maus Nissan responded

Congratulations on the purchase of your latest of 3 vehicles from Maus Nissan of New Port Richey, RTAND4KIDS! We appreciate the opportunity to earn your trust, and thank you for taking the time to leave us a review! Dillon does an amazing job for all our guests- thanks for recognizing him! We are very pleased that you are so happy, and we look forward to serving you again, soon! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

December 09, 2020

7 advisors and not one spoke to me for about 3 min I 7 advisors and not one spoke to me for about 3 min I have 3 warranties and I’m told I may need to pay More

by atyourservice3434
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lance Johnson
Report | Print
Dec 14, 2020 -

Maus Nissan responded

Atyourservice3434, we can see that you're frustrated, and apologize if you've had a bad experience. We would like to have a manager reach out to you regarding your experience; however, there is not enough contact information in this post to call you. Please reach out to me directly, and I will be happy to help address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

December 09, 2020

Tiffany was spot on with how long my oil change with the car wash would take. And explained everything very well. Thanks for the quick service. More

by chelseareyes520
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Report | Print
Dec 26, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan,chelseareyes520! We appreciate your continued trust, and we thank you for taking the time to leave us a review. Tiffany does a fantastic job for our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you again, soon. Thanks for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

December 09, 2020

Steve is his name, he doe not wear a mask. Charge me $293. for a part I don’t need . Car was not engaging to turn it on. Went home and called infiniti. They told me I have a defective fob. Called Mass. More

by Diane
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
steve, Tiffany Norori
Report | Print
Dec 14, 2020 -

Maus Nissan responded

Dim4, we can see that you are upset, and apologize if you've had a bad experience. A service manager will reach out to speak with you, in the meantime, if you have any questions, please contact me directly, and I will be happy to help. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) ext. 1138

Dec 14, 2020 -

Diane responded

To Paul Darocha, you were going to call me and never did. You need to have Mr Maas call me. I will contact Better Bussiness next

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