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Maus Nissan

New Port Richey, FL

4.6
3,427 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,427 reviews

August 25, 2020

She was very friendly, but a little too pushy after giving subtle hints however. I liked that we were able to test drive vehicles in question. More

by Interested customer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elizabeth Berumen
Sep 05, 2020 -

Maus Nissan responded

Thanks for visiting us, Interested Customer! We appreciate the opportunity to let you test out some of our vehicles, and show you what we're all about! Please don't confuse our enthusiasm for pushiness, as we look forward to serving you and your vehicle again, soon! Welcome to our Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

August 24, 2020

Awesome service, quick and well done. I also enjoyed that I was able to hang out at the dealership and use the WiFi to get some work done. More

by Marina.a.germain
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
Sep 05, 2020 -

Maus Nissan responded

Thanks for visiting our Service Department at Maus Nissan of New Port Richey, Marina! We appreciate your trust, and thank you for your kind words. We are happy to off all our guests premium amenities and comfortable waiting areas to enjoy while waiting for work to be complete. We even have a courtesy shuttle and convenient drop off service to make taking care of your vehicle with us a breeze! And don't forget, we also have a beautiful showroom, and acres and acres of new and pre-owned inventory to browse for your next car, truck, or SUV! Welcome to our Maus Nissan Family- we look forward to serving you again, soon- have a blessed day! - Paul DaRocha, Loyalty Manager

August 24, 2020

Took almost 2 hours to install a new battery. Waited close to four hours . Not very good communication. A lot of employees just wandering around. More

by showwll214
Recommend Dealer
No
Employees Worked With
Lance Johnson
Aug 28, 2020 -

Maus Nissan responded

We can see that you are unhappy and would like to make things right. I'm not sure what the circumstances were surrounding your visit, but we have been experiencing a higher volume in service work lately, and this has caused some wait times to increase. We certainly apologize if the wait was excessive, or if it caused you any inconvenience. Please feel free to contact me directly, and I will be happy help address any concerns you have. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

August 24, 2020

I was satisfied with the process of getting my car repaired and the cost of doing so. Work was done as specified and in the time promised. More

by Hdcheek1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Simmons
Sep 05, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, Hdcheek1! We appreciate your trust and thank you for taking the time to leave a review. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

August 20, 2020

I needed an oil change, an one at a good price. The service was excellent, they took care of me fast, and the employees were great and friendly. Thanks. More

by SOCAGAL1975
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
Aug 21, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, SOCAGAL1975! We appreciate your continued trust, and thank you for your kind words. All our staff are dedicated to providing each guest with a truly exceptional experience, and we are very pleased to see that you are so happy. Welcome to our Maus Nissan Family, we look forward to serving you again, soon. Have a blessed day! - Paul DaRocha, Loyalty Manager

August 19, 2020

I purchased a used vehicle in August and there were some issues that I was not happy with. After expressing my concerns to the dealership it was a few days until I was able to get a response but once Jason More

by Nkirby_7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaryd Gerhart
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Rowland, Christian Caraballo
Aug 20, 2020 -

Maus Nissan responded

Nkirby_7, we do apologize for delay in getting back to you. I'm very glad that our management was able to reach back out to you and address your concerns. If you have any other issues, please do not hesitate to contact me personally, and I will be happy to help. Thank you for having brought this to our attention, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

August 19, 2020

Always exceptional service from the service department! Especially Tiffany. She is always there with a smile, always ready to answer any questions, and always goes above and beyond for us! More

by AandMFrary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Aug 21, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, AandMFrary! We appreciate your continued trust, and thank you for leaving us a review. Tiffany does a great job for our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you again, soon. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

August 18, 2020

The care and concern for the consumer excellent! The treatment and waiting time also excellent. Although the regular person I deal with was not there it was still a smooth process. Don’t remember those More

by jolmo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Sep 04, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, jolmo! We appreciate your continued trust and we thank you for taking the time to leave us such a wonderful review. We are very pleased that you are so happy, and we look forard to serving you again, soon. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

August 18, 2020

Always is a pleasant atmosphere. Staff is very friendly. Work was done fairly quickly. The rental was great. Could have cleaned up the car a little better. More

by MAROLYN05
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sebastian Richards
Aug 24, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, MAROLYN05! We appreciate your continued trust, and thank you for leaving us a review. All our staff are dedicated to providing each guest with a truly exceptional experience; we are very pleased that you are so happy, and we look forward to serving you again, soon. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

August 18, 2020

Maus Nissan has always been fair and good to me. I Purchased three cars there and I couldn’t of had a better experience. The sales people were great and very accommodating and John thorn in service is More

by Anthony Conigliaro
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Thorne
Sep 04, 2020 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan of New Port Richey, Anthony! We appreciate your continued trust, and thank you for taking the time to leave us such a wonderful review. John does a tremendous job for our guests- thanks for recognizing him! We are overjoyed that you are so happy, and we look forward to serving you for years to come. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

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