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Maus Nissan
New Port Richey, FL
3,439 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family.
We do so by living out every minute by making an I.M.P.A.C.T.
Implementing
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Togetherness
At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 8:30 AM - 8:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,439 reviews
August 27, 2020
I would NEVER buy a car from them again. Completely dishonest company. I purchased a Nissan Sentra on 5/15/2020. I left the dealership after 9pm and on my way home the malfunction light came on. The ca dishonest company. I purchased a Nissan Sentra on 5/15/2020. I left the dealership after 9pm and on my way home the malfunction light came on. The car was at 36,933 when I purchased it and the light came on at 36, 939. I have photos of the mileage when I purchased and a time stamped photo of when the light came on. I contacted them about it and was told to call the service department on Monday as I purchased it on a Friday and was told it was covered under the warranty. I was also told that I had a manufacturer warranty and that the car is certified preowned which was not true. They refuse to fix the situation. Over two months on the phone between Nissan corporate and Maus Nissan who promised they would fix it didn’t do anything. Nothing to rectify the situation. I was told multiple times I would receive a call back and not to worry about it they would fix it. I was literally told after two months of lies they cannot and refuse to do anything to help. I was given the run around by the manager Paul for months. I advised the last time I was recording the message. I have photos of the mileage when it went off and the original papers when I bought it. All of the phone records and text messages and the recorded message as well. I asked him how this is acceptable business when clearly this issue was on their end and they lied multiple times to me (witnesses were present during this as well). The person who sold me the car lied about the certification and the warranty and I was told it’s a play on words and he probably didn’t realize what he said. They did not offer to fix this, to fix at cost or to even discount and it costs $1,800. I was given the complete run around the entire time and lied to by them so many times that I made sure to keep evidence of it all. I spoke with several mechanics who advised that there is a way for them to pull a sensor on the car to prevent the light from going off when I was looking at it and test driving it. Please do not buy from them. I wish I did my research. Go look at the BBB page and see how many people they have screwed over. They lie on their website with pricing as well as car details. The car was listed at $13,000 with a sunroof. There was no sunroof and when I went in they said it was over $15,000 because of tax, tag, title and dealer fee even though those weren’t included in the $15,000. They also make you get Maus care and you can’t opt out even if you want to. Maus care covers 3 oil changes a year and services that would cost less then $100 a year. They charge over $1,000 for it. I will definitely never be back there and I will be telling everyone not to buy from them. Please go somewhere else. More
by Gigglychika425
Verified Customer
August 26, 2020
My visit was very satisfying and fast. Katrina is always professional and friendly. The atmosphere is always pleasant. Everyone always greet me and Armando is always available to talk to. As always two t professional and friendly. The atmosphere is always pleasant. Everyone always greet me and Armando is always available to talk to. As always two thumbs up. More
by sandra.fuertes
Employees Worked With
Armando Marrero, Katrina Atkinson
August 25, 2020
She was very friendly, but a little too pushy after giving subtle hints however. I liked that we were able to test drive vehicles in question. giving subtle hints however. I liked that we were able to test drive vehicles in question. More
by Interested customer
Employees Worked With
Elizabeth Berumen
August 24, 2020
Took almost 2 hours to install a new battery. Waited close to four hours . Not very good communication. A lot of employees just wandering around. close to four hours . Not very good communication. A lot of employees just wandering around. More
by showwll214
Employees Worked With
Lance Johnson
August 20, 2020
I needed an oil change, an one at a good price. The service was excellent, they took care of me fast, and the employees were great and friendly. Thanks. service was excellent, they took care of me fast, and the employees were great and friendly. Thanks. More
by SOCAGAL1975
Employees Worked With
John Thorne
August 19, 2020
I purchased a used vehicle in August and there were some issues that I was not happy with. After expressing my concerns to the dealership it was a few days until I was able to get a response but once Jason issues that I was not happy with. After expressing my concerns to the dealership it was a few days until I was able to get a response but once Jason the GM and Paul the customer service manager got involved everything went very smooth. The dealership did what I viewed as the right thing and left me feeling very good about the dealership and the service they provided. More
by Nkirby_7
August 19, 2020
Always exceptional service from the service department! Especially Tiffany. She is always there with a smile, always ready to answer any questions, and always goes above and beyond for us! Especially Tiffany. She is always there with a smile, always ready to answer any questions, and always goes above and beyond for us! More
by AandMFrary
Employees Worked With
Tiffany Norori
August 18, 2020
The care and concern for the consumer excellent! The treatment and waiting time also excellent. Although the regular person I deal with was not there it was still a smooth process. Don’t remember those treatment and waiting time also excellent. Although the regular person I deal with was not there it was still a smooth process. Don’t remember those that serviced the car but their ratings were good More
by jolmo
Employees Worked With
Katrina Atkinson
