Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Maus Nissan

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.6
3,427 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
Contact Dealership
View Awards

3939 US Highway 19

New Port Richey, FL

34652

Directions

By Type

Showing 3,427 reviews

October 20, 2024

Went for a oil change and a tire rotation on Friday which lasted me 3 to 4 hours waiting, during Saturday and Sunday I kept smelling oil through the vents, later that night Sunday I open the hood and they fo More

by Luis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Who ever worked on my car. 1 star
Report | Print
Oct 26, 2024 -

Maus Nissan responded

Luis, we were disappointed to read about your frustrations, but we were glad that we were able to take care of this for you, on Monday, as promised! Please let us know if you have any other concerns, and we will be happy to help. Thanks for giving us the opportunity to make things right, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 20, 2024

I write the same thing every time. Excellent service, kind and courteous staff. Great experience! More

by bdbsmith54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 26, 2024 -

Maus Nissan responded

Mr. Smith, Maus Nissan appreciates your business! We strive for 5-stars, and are very pleased that we consistently deliver for you! We look forward to serving you for life - so let us know if there's ever anything we can do for you. Thanks for being a part of our Maus Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287)

October 20, 2024

They scammed me with a car that was worth 16,000 dollars and they sold it to me for 26,000. When I complained, the manager told me to call him and he never answered me. If you don't want to be scammed, don' More

by gilberto_diaz43
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Cristian Sanchez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Paul DaRocha
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dennis Gonzalez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 09, 2024 -

Maus Nissan responded

Sir, no one scammed you. Your vehicle was sold to you over a year ago, at wholesale-to-the-public pricing. Unfortunately, you attempted to trade out of the vehicle now, only to discover that it had depreciated in value, after a year and many more miles later, and that you currently owe more than it' s cost in the market. We have no control over the market, and it might just not be the best time for you to trade. As far as your ability to refinance to lower your interest rate and/or payment: you are free to ask any lender, but it will always be subject to their approval, and will take into consideration many factors, including your credit, again, which we have no control over. As far as communication is concerned- we are very responsive, and will be happy to reach out to you, again. Have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

October 19, 2024

This is the last place on earth that I would ever come to again. I have spoken to a manager and a person in charge of complaints, and I was promised a call back from both. I have received none. Poor servi More

by dennis.ray.jones
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 22, 2024 -

Maus Nissan responded

Dennis what can we do to resolve this issue? Paul DaRocha is our customer loyalty manager and he typically assists customers that speaks with customers that have concerns. Is that who you are referring to? He is quick to respond pdarocha@mausfamilyauto.com or call 727.999.6287 and ask for him. Thanks!

October 19, 2024

I stopped into the dealership to take a look at the new 2025 Kicks, since I was curious to see the new car. I was helped Casey Z. who was very friendly, professional and patient. After a test drive there w More

by rtorresesq
Recommend Dealer
Yes
Employees Worked With
Casey Zayas
Report | Print
Oct 25, 2024 -

Maus Nissan responded

At Maus Nissan, we love our customers, and are glad that it shows, Mr. Torres! We appreciate your trust, and we thank you for your kind words. Casey does a phenomenal job taking care of our guests - thanks for recognizing her! We are overjoyed that you are so happy, and we look forward to serving you - when you're ready - just let us know if there's ever anything we can do for you! Thanks for being a part of our Maus Family, and have a a very blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 19, 2024

The service advisor was courteous and explained what would be done. When an additional item was found he explained my choices so I could make the decision. The service advisor was Randy. More

by pat.davids.fl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy service dept
Report | Print
Oct 25, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Pat! We appreciate your continued trust, and we thank you for your kind words. Randy does a phenomenal job taking care of our guests - thanks for recognizing him. We are thrilled that you are so happy, and we look forward to serving you for years to come, so please let us know if there is ever anything we can do for you! Thanks for being a part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 19, 2024

I wait while my car is being serviced and it doesn't take too long. They're professional and welcoming to customers. More

by ADDLIED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mary Boulahanis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anyela Martinez, Michael Hassett
Report | Print
Oct 25, 2024 -

Maus Nissan responded

Thank you very much, Addlie! Here at Maus Nissan, we value you as a customer, and we appreciate your feedback. If there is anything we can help you with please do not hesitate to contact us at (727) 999- MAUS (6287). Thanks again for your support! Sincerely, Maus Nissan

October 19, 2024

Service experience was horrible and we will never go there again. They were rude as well as incompetent More

by anamlawson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Randy, Lance Johnson
Report | Print
Oct 25, 2024 -

Maus Nissan responded

We care about deeply about the service we provide our guests, and that is why we were so disappointed to read about your recent experience. We sincerely apologize for all of your frustrations around this visit. A mistake was made after maintenance was completed - the advisor forgot to send the vehicle out to be fully detailed, as was originally requested. We understand that this mistake is exceptionally inconvenient for you, as you live nearly 2 hours away from our store. We are reviewing what transpired with our cashier, but please know that no one should ever have been rude, and we strive to treat all of our guests like family. This matter will be addressed, internally. We were happy to refund your your money on the spot, and though you declined our later offer - it still stands that we will detail your car at no cost, and to drop it off to you, for the inconvenience. We will be in touch to see if there's anything more we can do to make this right. Again, our apologies for your time considered wasted. Please let us know if you have any other questions, and we will be happy to help. Have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-6287 x. 1138

October 19, 2024

Always very helpful and polite years I am dealing with Maus Nissan and was never disappointed More

by bielczykb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Swanson
Report | Print
Oct 26, 2024 -

Maus Nissan responded

At Maus Nissan, we love our customers, and we're glad that it shows. Ms. Barbara! We appreciate your continued trust, and we thank you for your kind words. We're overjoyed that you are so happy, and we look forward to serving you for years to come - so let us know if there's ever anything we can do for you. Thank you for being such an important part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

October 19, 2024

James was excellent and timely. Work was completed as promised and vehilev was returned clean thanks More

by J.B1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
Report | Print
Oct 26, 2024 -

Maus Nissan responded

Thank you for visiting our Service Department at Maus Nissan, Mr. Jerry! We appreciate your continued trust, and we thank you for your kind words. James does a phenomenal job taking care of our guests- thanks for recognizing him! We look forward to serving you for years to come- so let us know if there's ever anything we can do for you. Thanks for being part of our Maus Family, and have a blessed day. - Paul DaRocha, Loyalty Manager, 727-999-MAUS (6287) x. 1138

1
...
18
19
20
...
343