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Maus Nissan

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.6
3,427 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,427 reviews

August 04, 2020

Excellent job, quick service. Customer service rep great!! Always go to Maus. Bought 4. Ars from them. Very happy. Very helpful. Clean facilities. Donuts great! More

by vitopat
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
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Aug 24, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, vitopat! We appreciate your continued trust, and we thank you for taking the time to leave us such a wonderful review. We are very pleased that you are so happy, and we look forward to serving you again, the same great way- everytime! Sales or Service- donuts or no donuts! Thank you for being a valued member of our Maus Nisasn Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

August 03, 2020

Our sales person Dillon Bishop was awesome caring understanding and worked very hard to get us the best deal possible we appreciate very much we will definitely recommend him to the family and friend More

by Johnkane
Recommend Dealer
Yes
Employees Worked With
Sean Ginley, JD Castle, Dillon Bishop
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Aug 21, 2020 -

Maus Nissan responded

Congratulations on the purchase of your new vehicle at Maus Nissan of New Port Richey, Johnkane! We appreciate the opportunity to earn your trust, and thank you for your kind words. Dillon does a fantastic job for our guests-thanks for recognizing him! We are very pleased that you are so happy with your experience here, and we look forward to serving you again. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

July 31, 2020

I purchased my second vehicle from Maus Nissan this week. Both car buying experiences were by far an amazing experience. It is certainly shown that the staff is well appreciated by the way they handle custom More

by Ashley
Recommend Dealer
Yes
Employees Worked With
Kevin Leon, Dave Schwartz, Cheri Mongillo, Trevor Gorhan, Ron Caltigirone, Chad Wyszynski
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Aug 01, 2020 -

Maus Nissan responded

Congratulations on your second purchase from Maus Nissan of New Port Richey, Ashley! We appreciate your continued trust, and we thank you for taking the time to leave us a review. All our staff are dedicated to providing each guest with a truly exceptional experience- that's our #MausDifference! We are overjoyed to see that you are so happy, and we look forward to serving you and your vehicle again for years to come! Thank you for being a part of our Maus Nissan Family, and have a very blessed day! - Paul DaRocha, Loyalty Manager

July 31, 2020

Verdaderamente el trato no es tan Bueno . He tenido un poco dificultad para expresarme en español no tiene personal en el área del servicio amigables. More

by erivera15
Recommend Dealer
No
Employees Worked With
Jeremy Kettels
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Aug 20, 2020 -

Maus Nissan responded

Nos disculpamos si ha tenido dificultades para comunicarse con nuestro personal. Tenemos muchos empleados de habla hispana que estarán felices de ayudarlo. Nos comunicaremos contigo en breve. Gracias y que tengas un día bendecido. - Paul DaRocha, Loyalty Manager

July 30, 2020

I waited 2 1/2 hours to get a simple oil change. I had an appointment and arrived 10 minutes early. At no time was I informed that there was a delay or an issue. More

by Ericglaser1
Recommend Dealer
No
Employees Worked With
No idea who the person was that made the appointment or did the oil change.
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Jul 30, 2020 -

Maus Nissan responded

Eric, we can see that you are frustrated, and apologize if you experienced any inconvenience due to your wait. We should be communicating with you throughout the process, setting reasonable expectations, and providing updates. A service manager will reach out to you soon, but if you have any other questions, please feel free to contact me directly, and I will be happy to help. Have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

July 28, 2020

Of course like every time I come in I'm treated with the most respect and Katrina treats me not like a customer but as a friend More

by Monkeybutt55
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
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Jul 29, 2020 -

Maus Nissan responded

Thank you for recently visiting our Service Department at Maus Nissan of New Port Richey! We appreciate your continued trust, and thank you for taking the time to leave us such a wonderful review! Katrina does a great job for our guests- thanks for recognizing her! We are very pleased that you are so happy, and we look forward to serving you again, soon! Welcome to our Maus NIssan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

July 27, 2020

EVERYONE that works here always goes ABOVE & BEYOND for customer service. Friendly, cordial, helpful and super! Doing exactly as their MOTTO is...” What ever it takes!” More

by GlitterGirl4God
Recommend Dealer
Yes
Employees Worked With
Ray Berrios, David Maus, Jr. 😉, Alanna Lee, Katrina Atkinson
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Jul 28, 2020 -

Maus Nissan responded

Thank you for recently visiting us at Maus Nissan of New Port Richey, GlitterGirl4God! We appreciate your continued trust, and thank you for taking the time to leave us such a wonderful review. All our staff are dedicated to providing each guest with a truly exceptional experience, that's our #MausDifference! We are overjoyed that you are so happy, and we look forward to serving you again, soon. We are grateful to have you as part of our Maus Nissan Family, and we hope that you have a very blessed day! - Paul DaRocha, Loyalty Manager

July 27, 2020

Loved the politeness of the staff. The wash after the service still left the front end with bugs and just not clean looking. The inside was not vacuumed well. More

by jamesjack0307
Recommend Dealer
Yes
Employees Worked With
John Thorne
Report | Print
Jul 28, 2020 -

Maus Nissan responded

Jamesjack0307, we can see that you are disappointed with the wash, and apologize if your vehicle did not leave cleaner than when you brought it to service. Next time you are in the area, please stop by for a complimentary vehicle refresh. If you have any other questions, please do not hesitate to contact me directly. Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

July 27, 2020

Really good experience in finding the car I wanted. The car wasn't on the lot in the color I wanted, so they got it from another dealership for me. More

by HALONICK5683
Recommend Dealer
Yes
Employees Worked With
Jaryd Gerhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick Bentley, David Fraser
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Jul 28, 2020 -

Maus Nissan responded

Congratulations on the purchase of your new vehicle at Maus Nissan of New Port Richey, HALONICK5683! We appreciate your trust, and thank you for the kind words. We will do whatever it takes! We welcome you to our Maus Nissan Family, and we look forward to serving you again, soon. Thanks again, and have a very blessed day! - Paul DaRocha, Loyalty Manager

July 25, 2020

I trust John, my service adviser. It’s ridiculous this needs to be a minimum of 25 words. John is trustworthy. Good? Done? Enough? Yes. More

by Woz
Recommend Dealer
Yes
Employees Worked With
John Thorne
Report | Print
Jul 25, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Woz! We appreciate your continued trust, and we thank you for taking the time to leave us a review. John does a great job for our guests- thanks for recognizing him! We are grateful to have you be a part of our Maus Nissan Family, and we look forward to serving you again, soon. Have a blessed day! - Paul DaRocha, Loyalty Manager

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