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Maus Nissan

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.6
3,427 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,427 reviews

July 06, 2020

John was a pleasure to deal with. Thank you for your help & the great service! Also, I felt very comfortable walking into Maus seeing the safety precautions they implemented due to COVID-19. More

by Brilee623
Recommend Dealer
Yes
Employees Worked With
John Thorne
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Jul 06, 2020 -

Maus Nissan responded

We're glad to hear John took good care of you and that you felt comfortable at our dealership with the precautions set in place for COVID-19. Thank you for taking the time to share this positive feedback!

July 06, 2020

They are amazing! They care about their customers and the sales and service departments are always quick and friendly. I will be a customer for life. More

by dcasargent
Recommend Dealer
Yes
Employees Worked With
Jaryd Gerhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Aldo Rrethatakaj, Joseph Cabusao
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Jul 06, 2020 -

Maus Nissan responded

Thank you so much for this great review! We're thankful for the opportunity to have earned your business and look forward to continuing to serve you! Thank you again.

July 03, 2020

Bad experience try to charge for Diagnosis car3 month old under warranty and also pay for services when we lease it, so what pumper to pumper you sold to us??? More

by Alphatech1
Recommend Dealer
No
Employees Worked With
Dillon Bishop
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Jul 07, 2020 -

Maus Nissan responded

Alphatech1, we can see that you are upset and we apologize if you had a bad experience. Unfortunately, we do not have record of this visit, and there is no contact information contained in your post. Please contact me per personally, and I will be happy to help address your concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager

July 03, 2020

Always awesome! Great service very professional. John is very knowledgeable and friendly. He goes the extra step. He is a fine asset to the company More

by Toreillyjr
Recommend Dealer
Yes
Employees Worked With
Matt Boylan 5 stars, John Thorne
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Jul 04, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Toreillyjr! We appreciate your trust, and thank you for taking the time to leave us such a wonderful review. John does a great job for our guests- thanks for recognizing him! We are overjoyed that you are so happy with your experience, and we look forward to serving you again, soon! Thank you for continuing to be a part of our Maus NIssan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

July 02, 2020

I inquired about purchasing a new truck two times and did not get any reply, I sent a nasty third email and still no reply. I guess they must be too busy to sell me a new truck or even contact me. I do not r More

by jjamiesonja7
Recommend Dealer
No
Employees Worked With
Lance Johnson
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Jul 04, 2020 -

Maus Nissan responded

Mr. Jamieson, we are very sorry that our internet staff did not get back to you sooner. However, we are grateful that we were able to get a hold of you since, and invite you back in to discuss the Titan you wanted. We are happy to help, and look forward to serving you again. Thank you, and have a Happy 4th of July, and a very blessed day! - Paul DaRocha, Loyalty Manager

July 02, 2020

Nico he was my salesman he was very very nice Nick with the financial gentleman he was very very nice and I believe his name is Jason RJ he was also very nice you have a great group of people that work for More

by grandmarose59
Recommend Dealer
Yes
Employees Worked With
Niko, Kevin Leon, Tiffany Norori
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Jul 04, 2020 -

Maus Nissan responded

Congratulations on the purchase of your new vehicle at Maus Nissan of New Port Richey, GrandmaRose59! We appreciate your trust, and thank you for your kind words! Niko, Nick, and Jason, all do a fantastic job for our guests- thanks for recognizing them! We are overjoyed that you are so happy with your experience, and we look forward to serving you again, soon. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

July 01, 2020

I would have given zero stars but can’t. Wife has the rim and tire warranty package on her vehicle. We had a nail in the tire and the service department said the tire warranty company rejected tire claim. We More

by Jaygriffin1983
Recommend Dealer
No
Employees Worked With
Tiffany Norori
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Jul 09, 2020 -

Maus Nissan responded

Jaygriffin1983, we can see that you are upset, and apologize for your frustrations. According to our technicians, your tires were below 2/32nds, and would have been too low to qualify for warranty- but we are very happy for you that you were able to call and get them to cover the expense, anyway! As far as the discounts were concerned, it simply comes up in the computer as Military discount, but if you would please check the receipt, as the service manager actually gave you discounts that exceeded 15% of the original costs. If you have any other questions about your policies, please contact us directly, and we will be happy to address your concerns. Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager

July 01, 2020

Great Service!Tiffany is THE BEST!Very knowledgeable, Great Service! Tiffany is THE BEST! Very knowledgeable, extremely helpful. I only ask for Tiffany when I come!!! With bad experience in sales she More

by mbrown531
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
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Jul 04, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, mbrown531! We appreciate your business, and we thank you for taking the time to leave us a review! Tiffany does a fantastic job for our guests- thanks for recognizing her! We are overjoyed that you are so happy, and we look forward to serving you again, soon! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

July 01, 2020

Great service frendly and knowledgeable. Dealership offered complimentary drinks and snacks. Waiting time was reasonably, the problem was fixed, great wifi reception. Christian workers "AWESOME Chris More

by allensabo
Recommend Dealer
Yes
Employees Worked With
Brandon Cruz
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Jul 06, 2020 -

Maus Nissan responded

Thank you for this positive feedback! We're glad to hear you had an enjoyable and comfortable experience at our dealership, and we appreciate the positive review!

July 01, 2020

Always a pleasure dealing withMaus Nissan! Super happy Always a pleasure dealing with Maus Nissan! Super happy with my Altima and the service and all the staff there. Exceptional really! I have referred m More

by Deborah C
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
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Jul 06, 2020 -

Maus Nissan responded

Deborah, we so appreciate your positive feedback and your referrals! Thank you so much. We're glad to hear our team has consistently provided exceptional service, and we look forward to continuing to serve you! Thank you again!

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