Maus Nissan

This Dealership Does Not Care About Online Buyers Tried to purchase a vehicle from this dealership and was "Delayed" from purchase for 3 days. I inquired about the Vehicle online and received a call Tried to purchase a vehicle from this dealership and was "Delayed" from purchase for 3 days. I inquired about the Vehicle online and received a call back immediately. I informed the salesman that I would like to see a "Walk Around" video of the car. This was @ 1pm. No response from anyone at the dealership. I had to call back the next day @ noon just to check on the car again. I spoke with another salesman, Jovannie Jimenez, who stated he would take care of it. We discussed numbers and was informed that a Contract Order was being created and emailed over. No response from Jovannie or any one at the dealer the rest of day 2. I call again on Day 3 and speak to Jovannie. He tells me they tried to sell the same car to someone else the night before, but could not get financing for the person. Again, Jovannie says he would take care of me, get a Contract Order emailed over ASAP. One Hour later, I receive a call from some other sales person, telling me that the Car was just sold. I was told by management that it's "First Come, First Serve".........for 3 days? Well, that's a LIE. I had a cash check in Hand and did not need financing from the dealer. I was also willing to place deposit, if needed, to hold vehicle. I was willing to over-night the check to the dealer, due to being out of state, but did not get a chance. For Anyone reading this, please be very cautions when dealing with these people. Not just the sales staff, but the Management also. More

Our salesman Dave fraser was very patient and very professional on dealing with us. He answer us in a manner of respect and professionalism. I wanna also recognize JD sales manager for being welcoming professional on dealing with us. He answer us in a manner of respect and professionalism. I wanna also recognize JD sales manager for being welcoming and helping us out beyond our expectation. More

Fast courteous service. Tiffany took the time to answer my question and explain what was being done. Only this is the second time I didn’t get a sticker for the next appointment. Don’t like getting phone c my question and explain what was being done. Only this is the second time I didn’t get a sticker for the next appointment. Don’t like getting phone calls from dealership while I’m waiting. Other than that all was good. More

Second time I bought through this dealer. Very clean. Has very friendly staff and I love their products. Would definatly recommend to other friends n family very friendly staff and I love their products. Would definatly recommend to other friends n family More

Great service. Lance has always come through for us. He goes far to accommodate our every needs. I strongly recommend him and Maus’ service department goes far to accommodate our every needs. I strongly recommend him and Maus’ service department More

John Thorne was very good. All the associates I dealt with were very friendly and helpful. Twenty five words is too much to require in order to submit a service review based on a five star system. with were very friendly and helpful. Twenty five words is too much to require in order to submit a service review based on a five star system. More

Dealership is clean, lots of seating. My service wasn’t as long as I expected and my advisor was friendly and informative. Only dealership I’ll ever go to. as long as I expected and my advisor was friendly and informative. Only dealership I’ll ever go to. More

Very pleased with service staff. They explained everything to me and advised on needed items before doing them. My car was nice and clean and ready to go when I got there for pickup. everything to me and advised on needed items before doing them. My car was nice and clean and ready to go when I got there for pickup. More

Disappointing Despite your web page about safety not one member of your staff wore a mask (which we did). Although sanitation is important, the fact is that the d Despite your web page about safety not one member of your staff wore a mask (which we did). Although sanitation is important, the fact is that the disease is most likely to be transmitted thorough human contact. While the service was friendly and efficient and performed in a timely manner my wife and I are in our 70's and felt uncomfortable and vulnerable. To make matters worse, we witnessed a staff member kissing and hugging a patron and I am pretty certain it wasn't his mom. If your response to our concerns is that Maus employees are screened for symptoms prior to their work day that is an argument that wouldn't fly. The fact is, a person can have Covid-19 without necessarily having symptoms. More

Awesome! Always quick and friendly! They do a great job doing the maintenance on my Rogue. Most of the time I haven’t had an appointment and they made time for me! doing the maintenance on my Rogue. Most of the time I haven’t had an appointment and they made time for me! More