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Maus Nissan

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.6
3,423 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,423 reviews

May 18, 2020

I came for service, just the oil change and a few other things for my Nissan Sentra, and services good at this establishment. I did not really care for the fact however that they we're not practicing socia More

by carolync0
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Report | Print
May 21, 2020 -

Maus Nissan responded

Carolync0, we appreciate your feedback, and thank you for your business. We actually have taken many precautions for this pandemic, to include the following: We have sanitized all customer touch points, and increased deep cleaning frequencies. We have rearranged seating to allow for more space, and posted Social Distancing signs throughout the store. We have taken temperatures of employees, as needed, and have sent anyone home who was not feeling well- and only allowed them to return with doctor approval. We have made masks available, for all who prefer, who work or visit our store, (though we are not requiring the wearing of masks). We have also made valet services available for Service customers, and we have activated online purchasing for remote buying. If you have any other questions or concerns, please reach out to me personally, and I would be happy to help in any way that I can. Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

May 18, 2020

David was amazing! Very nice and helpful! He made my first car buying experience so easy and fun! I appreciate how easy and fast he made the experience. More

by Samanthamlatif1
Recommend Dealer
Yes
Employees Worked With
Sean Ginley, Nick Bentley, David Fraser
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May 21, 2020 -

Maus Nissan responded

Congratulations on the purchase of your FIRST CAR at Maus Nissan of New Port Richey, Samantha! We are so grateful for the opportunity to earn your trust, and we are very excited for you as a new OWNER! We are very pleased that you are so happy with your experience, and we look forward to serving you and your vehicle for years to come. Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

May 18, 2020

Very concerned about lack of masks and social distancing in the service department. Large Plastic bag left in my vehicle. Not happy with lack of social distancing and lack of mask wearing. I did not see o More

by Sarahfsullivan
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Report | Print
May 19, 2020 -

Maus Nissan responded

Sarah, we are very sorry you feel this way. We have sanitized the entire store, and have increased the frequencies of deep cleanings. We have adjusted seating to allow for social distancing, and we are checking temperatures of employees, as needed, and sending them home, if they are not feeling well. We are only allowing these employees to return with a doctors' note. At this time, wearing a mask is not required, so we are not forcing PPE on guests or staff; however, we have made masks available, free of charge, to all who have this preference. We have made valet service available for our customers who prefer to have their service work done without physically coming to the store, and we have activated online purchase options for remote buying. The 'plastic bag' that you found was most likely the protective seat covering we use to keep your seat from getting dirty by a technician. It should have come out before we brought you your vehicle, and if they forgot to remove it, we certainly apologize. A service manager will reach out to you shortly; however, if you have any other questions, please do not hesitate to contact me personally, and I will help address your concerns. Thank you, and have a blessed day. -Paul DaRocha, Loyalty Manager, 352-403-4811

May 18, 2020

Chris Hudson is the best!! He went above and beyond to satisfy us!! I will recommend!! Happy with the second time there!! I like the other fact of continued service of Maus Care!! More

by Chanel2693
Recommend Dealer
Yes
Employees Worked With
Jared Gerhart , Linda Vulcanoff, Aldo Rrethatakaj, Dave Schwartz, Chris Hudson, Patrick Hennagir
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May 21, 2020 -

Maus Nissan responded

Congratulations on the purchase of a 2nd car from Maus Nissan of New Port Richey, Chanel2693! We appreciate your continued trust, and thank you for the kind words! Chris Hudson does a fantastic job for our guests- thank you for recognizing him! All our staff are dedicated to providing each guest with a truly exceptional experience- that's the #MausDifference! Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

May 18, 2020

Tiffany was great , she made everything as easy as possible and I appreciate your guy's hard work , thank you for being open and fixing my air bags ! More

by Jeffreyclegg5
Recommend Dealer
Yes
Employees Worked With
Tiffany
Report | Print
May 21, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Jeffrey! We appreciate your trust, and thank you for your kind words. Tiffany does a great job for our guests- thank you for recognizing her! Welcome to our Maus Nissan Family, we look forward to serving you again, soon. Have a blessed day! - Paul DaRocha, Loyalty Manager

May 18, 2020

Tiffany Phillips was amazing and very professional! Definitely earned a lifetime customer with her exceptional service and going the extra mile to help me find exactly what I need. She deserves a bonus More

by Shaker Zaki
Recommend Dealer
Yes
Employees Worked With
Tiffany Norori
Report | Print
May 21, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Shaker! We appreciate the opportunity to earn your trust, and thank you for taking the time to leave us such a wonderful review. Tiffany does a great job for our guests, we're very happy to have her on our team! We are very pleased that you are so happy, and we look forward to serving you again! Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

May 18, 2020

Ilan was horrible very rude. Humiliating experience with his sales tactic. Just really not working with my down payment that. I could afford. Christian was very nice. More

by ilorentson
Recommend Dealer
No
Employees Worked With
Cristian Martinez, Ilan Velez
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May 19, 2020 -

Maus Nissan responded

Ilorentson, we can see that you are upset and apologize if you had a bad experience. We take this issue very seriously and would like to help. A manager will reach out to you immediately, but in the meantime, please contact me personally, and I will be happy to address your concerns. I look forward to speaking with you soon. Thank you for your feedback, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

May 18, 2020

Another GREAT experience at a Maus Dealership I have purchased multiple vehicles personally - I have sent Many friends & family to Maus stores and I get ALL my service work done by a Maus dealersh More

by kelly56
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson, Brandon Malatino
Report | Print
May 21, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Kelly! We appreciate your continued trust, and we thank you for your kind words! All our staff are dedicated to providing each guest with a truly exceptional experience- that's the #MausDifference! We are grateful to have you as part of our Maus Nissan Family, and look forward to serving you again, soon! Have a blessed day! - Paul DaRocha, Loyalty Manager

May 18, 2020

No precautions taken during this pandemic. Not the service I’m used to. Not as friendly feeling anymore. When I would get a car wash they use to vacuum inside. They don’t do that anymore and the outsi More

by LAR
Recommend Dealer
No
Employees Worked With
Lance Johnson
Report | Print
May 19, 2020 -

Maus Nissan responded

LAR, we are very sorry you feel this way. Actually, we have taken many precautions in order to protect our customers and staff during this pandemic, and have even made masks available upon request. Yes, they are still supposed to do a complimentary wash and vac included with service, unless you request express service to save you time. We apologize for any inconvenience you experienced, and would like to invite you back for the wash and vac of your vehicle, at your convenience. A service manager will reach out to you shortly, but in the meantime, please contact me personally, and I will be happy to address any other questions or concerns that you may have. Thank you, and have a blessed day. -Paul DaRocha, Loyalty Manager, 352-403-4811

May 18, 2020

Excellent Service As Always! We had our vehicle in for some warranty work. Lance Johnson was our service adviser and arranged for the vehicle to be picked up at my wife's place of More

by kmurf49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
Report | Print
May 21, 2020 -

Maus Nissan responded

Thank you for your recent visit to our Service Department at Maus Nissan of New Port Richey, Kmurf49! We appreciate your business and thank you for taking the time to leave us a review. Lance Johnson does a great job- thanks for recognizing him. Welcome to our Maus Nissan Family, and we look forward to serving you again, soon. Have a very blessed day! - Paul DaRocha, Loyalty Manager

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