Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Maus Nissan

New Port Richey, FL

Overview
Employees
Reviews
Vehicles
4.6
3,427 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
Contact Dealership
View Awards

3939 US Highway 19

New Port Richey, FL

34652

Directions

By Type

Showing 3,428 reviews

January 15, 2020

Outstanding service and people. Honest and dependable work. Walked me through all my needs and returned truck as promised. Will take my truck there again. More

by rborsky
Recommend Dealer
Yes
Employees Worked With
Lance Johnson
Report | Print
Jan 16, 2020 -

Maus Nissan responded

Rborsky, thank you for the 5-Stars! We appreciate your trust, and look forward to serving you and your vehicle again. Thank you for recognizing the great work Lance and the team do for our guests- we are all dedicated to treating everyone like family, that is the 'Maus Difference!' Thank you again, and have a blessed day! - Paul DaRocha, Loyalty Manager

January 15, 2020

Excellent Customer Service! Drew continues to be your most valuable representative at Maus Nissan NPR! Thanks also to Lance for his assistance. My decision to purchase a vehicle is mostly based on custo More

by jetx415
Recommend Dealer
Yes
Employees Worked With
Drew Ruggiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carrie Poulsen, Lance Johnson
Report | Print
Jan 16, 2020 -

Maus Nissan responded

Thank you for taking the time to leave us such a wonderful review, Jetx415! We appreciate the opportunity to earn your business, and thank you for your kind words. Drew, Lance, and Carrie, are all dedicated to providing each guest with a truly exceptional experience,-thank you for recognizing them! We are glad to have you as a part of our Maus Nissan Family, and look forward to serving you again. Have a blessed day! -Paul DaRocha, Loyalty Manager

January 14, 2020

Friendly and professional service. . Katrina , our advisor is outstanding. She handles both of our cars. We have both cars at this dealer and will continue to so particularly because of the outstandi More

by E Family
Recommend Dealer
Yes
Employees Worked With
Drew Ruggiano
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katrina Atkinson
Report | Print
Jan 14, 2020 -

Maus Nissan responded

Thank you for taking the time to leave such a wonderful review, E Family! We appreciate your trust, and thank you for recognizing Katrina's hard work! We look forward to serving you again, thanks for being part of our Maus Nissan Family, and have a blessed day! -Paul DaRocha, Loyalty Manager

January 14, 2020

Very excellent customer service, I’ve never had my oil changed so quick, chris varellie was on top of his knowledge about parts I needed More

by C.harkin443
Recommend Dealer
Yes
Employees Worked With
Chris varellie, Sebastian Richards
Report | Print
Jan 14, 2020 -

Maus Nissan responded

Thanks for taking the time to leave us a review, C.harkin443! We appreciate you trusting us with your vehicle, and thank you for recognizing Chris for his great work! We look forward to serving you and your vehicle again. Thank you for being part of our Maus Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

January 14, 2020

Literally sat at this dealership for three and a half hours just for an oil change. I think next time I'd rather pay for a quicker oil change. More

by Dontemailme18
Recommend Dealer
No
Employees Worked With
Tiffany Norori
Report | Print
Jan 15, 2020 -

Maus Nissan responded

Dontemailme18, we can see that you are frustrated with the wait times and apologize if this caused you any inconvenience. We are aware of the delay and working on adjustments to speed things up. If you have any other questions, please contact me, and I will work to resolve your concerns personally. Thank you for being a part of our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

January 14, 2020

Got kinda what we want, BUT promised us a set of car mats and NEVER came thru promised us mats and NONE very dissatisfied not happy More

by Krid
Recommend Dealer
No
Employees Worked With
Ronnie Nemetz
Report | Print
January 13, 2020

The service deptartment was excellent. They were thorough, kept us informed of the problems and made sure we had a rental to get us home. More

by Thuffster1
Recommend Dealer
Yes
Employees Worked With
Jennie Acosta
Report | Print
Jan 14, 2020 -

Maus Nissan responded

Thank you for taking the time to leave us a review, Thuffster1! We are so pleased that you had a great experience, and we look forward to serving you and your vehicle next time. From start to finish, we treat our guests like family- that's the 'Maus Difference!' Thanks again, and have a blessed day! - Paul DaRocha, Loyalty Manager

January 13, 2020

appreciate the work done..however,would always prefer honesty when its comes to the amount of time the repairs will take. Quoted 2 to 3 hrs...but it took 4 plus hours... More

by mmankafas
Recommend Dealer
Yes
Employees Worked With
Dont remember
Report | Print
Jan 14, 2020 -

Maus Nissan responded

Thank you for taking the time to leave us a review, mmankafas. We understand that your time is valuable, and apologize if you experienced any inconvenience, due to the wait. A manager will reach out to you shortly, but if you have any other questions or concerns, please call me directly, and I will gladly help. Thank you for being a part of our Maus Nissan Family, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

January 13, 2020

Excellent customer service! Love the way Jennie handle the issues I had with the SUV. She is my favorite! Love the lobby and the atmosphere! More

by sedeia123
Recommend Dealer
Yes
Employees Worked With
Jennie Acosta
Report | Print
Jan 14, 2020 -

Maus Nissan responded

We appreciate you for taking the time to leave us a review, Sedeia! Thank you for your trust, and we look forward to serving you and your vehicle again. Jennie does a fantastic job for all her guests, thank you for recognizing her! Welcome to our Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

January 13, 2020

When we bought the car it came with lifetime free oil changes. This is the scam, if you don't fix the list of items they say needs replacing. They threaten to void your warranty. This is one in a long More

by papa.bear13
Recommend Dealer
No
Employees Worked With
Katrina Atkinson
Report | Print
Jan 16, 2020 -

Maus Nissan responded

Papa.bear13, we can see that you are upset and would like to help. We don't have any record of a pap.bear13 email in our system, so please contact me directly, and I will be happy to help. To clarify, we do not void your warranty, but our advisers will make service recommendations to help you keep your vehicle within the manufacturers's factory warranty. Please let me know if you have any other questions or concerns. Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

1
...
246
247
248
...
343