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Maus Nissan

New Port Richey, FL

4.6
3,427 Reviews
Welcome to Maus Nissan of New Port Richey! We're proud to help drivers and families find a safe and stylish car or SUV. We follow our founder David Maus's lead and treat everyone in Port Richey, Bayonet Point, and Jasmine Estates, FL, like family. We do so by living out every minute by making an I.M.P.A.C.T. Implementing More Positive Actions Creating Togetherness At the end of the day, we are thankful for the time you've taken to learn more about our Maus Family Automotive locations regardless if you purchase a vehicle from us, or not, or decided to service with us, or you choose not to; it is truly okay... we are just thankful for the opportunity for us to consider to have a new friend and regardless if you do business with Maus, you are family to us regardless.
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3939 US Highway 19

New Port Richey, FL

34652

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Showing 3,428 reviews

November 13, 2019

Great Really liked Mike. John was pleasant as well. Mike Walker and I teased about our name. Everyone I came in contact with appeared to enjoy their job. More

by wjimjoyce
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aldo Rrethatakaj, Keith Walker, Mike Pinero, John Thorne
Nov 13, 2019 -

Maus Nissan responded

Thank you for the great review, WJIMJOYCE. We strive to give all of our customers a truly exceptional experience, and we can only achieve it because our positive environment allows our staff to thrive! Welcome to our Maus Nissan Family! - Paul DaRocha, Loyalty Manager

November 11, 2019

Rather disappointing Came in Friday Jennifer was my service writer started off ok the problem was when done tech refreshed my computer I watched thru the window when do More

by mzklpxs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jennie Acosta
Nov 22, 2019 -

Maus Nissan responded

MZKlPXS, thank you for taking the time to leave us a review. Please contact me directly, and we will address your concerns immediately. Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

November 11, 2019

Everyone made everything easy; answered all questions As a recent widow of Robert, I will be bringing the Murano in for service myself. At first, anxious, ALL employees in the service department were mos More

by CAJASU2018
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ivan Lagos, Tech, Katrina Atkinson
Nov 11, 2019 -

Maus Nissan responded

Thank you for the wonderful review Florence. We are very sorry for your loss, but we are glad that our service team was able to make you feel welcome and at ease. We're glad to have you as a part of our Maus Family, and God bless! - Paul DaRocha, Loyalty Manager

November 11, 2019

Very good Good service, very professional Great will be back waiting area was very clean and comfortable and nice wait period was not too bad time went fast More

by capgar0
Recommend Dealer
Yes
Employees Worked With
Katrina Atkinson
Nov 11, 2019 -

Maus Nissan responded

Thank you for the 5 stars, Capgar0! We strive to treat all of our guests to a truly exceptional experience: from premium amenities, to quality work, and friendly service- that is the 'Maus Difference!' Welcome to the Family! - Paul DaRocha, Loyalty Manager

November 11, 2019

Remember to ask if workable key fobs are included. I did not pay attention close enough to the smaller details. I should have asked for workable keys and fobs. Be careful you may not get them as I did More

by MTMRED1
Recommend Dealer
Yes
Employees Worked With
Dave Schwartz, Trevor Gorhan
Nov 12, 2019 -

Maus Nissan responded

MTMRED1, thank you for taking the time to leave us a review. We can see you have some questions or concerns regarding your vehicle, please contact me directly and I will be glad to help. Thanks again, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

November 11, 2019

stop mailing me cards telling me how much you need my car all the service was good. Nick the car salesman was great but I doubt I would buy a car from this dealer ship. When they gave me their estimate on ou More

by dlsnews
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Strebel, Lance Johnson
Nov 11, 2019 -

Maus Nissan responded

Thanks for the 5-stars, dlsnews! Please contact me directly, and I will help resolve your concerns. Have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

November 11, 2019

Service Everyone is professional. Explains the service that will be done. States about how long it will take to be done. The shuttle service is awesome and wa More

by Klg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Emma who drives the shuttle , Demetrios Klindonas, John Thorne
Nov 11, 2019 -

Maus Nissan responded

Thank you Klg, for the great review. We appreciate the opportunity to demonstrate the 'Maus Difference,' and look forward to helping you again. Welcome to the Maus Nissan Family, and have a blessed day! - Paul DaRocha, Loyalty Manager

November 08, 2019

liars Very poor quality salesmanship. Completely ignored after a purchase. No Follow ups. Have Christian music in background. To bad they don't practice wha More

by GLV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Carrie Poulsen, Alanna Lee, Katrina Atkinson, Lance Johnson
Nov 22, 2019 -

Maus Nissan responded

GLV, we apologize if there was any missed communications or lack of follow-up. Your salesperson, Carrie, experienced an unexpected death in the family and she may not have been on top of all of her messages. I would like to help assist you, and take on your concerns, personally. Please contact me at my direct line below. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

November 07, 2019

Scratches on vehicle. I got the vehicle and of course as usual they do a complementary cleaning. They took the vehicle back into detail and the vehicle came back with scra More

by Malon14
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Schwartz
Nov 22, 2019 -

Maus Nissan responded

Good afternoon Malon14, Mistakes can happen, and while we will make it right, we do apologize if you had anything less than a truly exceptional experience. From my understanding, the back window is on order and we will call you to schedule installation as soon as it arrives. Regarding your emergency brakes: we will be happy to go over all of the great new features on your vehicle again, either over the phone, or just stop in for a refresher! You can also go to your app store on your mobile phone and download the free app Nissan Quick Guide and find a video tutorial for every feature your vehicle may have. Please feel free to contact me directly if you have any other questions or concerns. Thank you, and have a blessed day! - Paul DaRocha, Loyalty Manager, 352-403-4811

November 07, 2019

Oil change takes ridiculously long Got to the dealership on time for my appointment and they took for ever to do a simple oil change, I told them in advanced I had to go to work and the More

by AG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tiffany Norori
Nov 22, 2019 -

Maus Nissan responded

Good afternoon AG, We are disappointed to hear that you did not have a great experience with our service department, and for that we apologize. It is our sincere effort to complete repairs and services in an accurate and timely manner; however, sometimes we just miss the mark. While it is not a perfect analogy, I liken vehicle service to the medical industry in this way: you can have a doctor's appointment, but when you arrive, sometimes the physician is still with the previous patient, as their diagnosis was more complicated, and your wait time becomes extended. These delays are unfortunate, but sometimes, unavoidable. We are concerned; however, that you feel other services were not completed. We invite you to return with your vehicle and meet with Drew Ruggiano, our Service Director, so that he may review with you the results of your multi-point inspection and ensure everything that was supposed to be done was completed. Please feel free to contact me directly to arrange this visit, or if you have any other questions or concerns. Thank you, and have a blessed day. - Paul DaRocha, Loyalty Manager, 352-403-4811

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